DYL offers an integrated system of sales tools for small businesses looking for features such as sales automation, lead management, automated dialing, and more.
The platform is built to enhance direct marketing campaigns already in place by automating business processes such as call or email follow-up, appointment setting, and CRM record-keeping.
The DYL Phone Voice System is a hosted VoIP solution that helps manage inbound calls. This PBX system includes a customized IVR that includes extensions for staff, as well as a web interface to manage all the system features. From a computer screen, users can view inbound call history or voicemails, which are also sent automatically by email. Additionally, it also offers call recording, unlimited local and long-distance dialing, and much more. All of these features integrate into DYL's Sales Engine.
DYL is offered as a web-based solution that includes iPad and iPhone capabilities.
Garrett from Insurance
Employees number: 51-200 employees
It does have some great functions that can really help with your business. Problem is you can't rely on them.
Ask yourself how crippled your business will be when all phones inbound and outbound do not work. Then ask if your business can handle that happening 4-5 times a month. Then they refuse to give you our money back even though they wont fix anything and you are stuck in a year contract. Worst business mistake I have made partnering with DYL.
Robert from MPL Risk
Employees number: 2-10 employees
Do not go with them! They are pure frauds. system is down constantly, yet their website shows that everything is fine. They have recently removed their Facebook Reviews (I'm guessing too many negative reviews). Also, all of the 5 star reviews on this site are clustered around the same date, very suspicious. The true reviews of the company are more accurately reflected in the past 2 years worth of comments here.
Service is awful and expect to wait for 15 plus minutes on hold. No resolution to problems. No one cares over there. I had problems with my system and spoke to an agent, the person the snickered and stated they "put in a feature request to the developers as I was an important customer". They just don't care, simple as that.
Many other issues that i can write about, but this is just the tip of the iceberg.
The advertised system features sound amazing... and price is fantastic. However this is an ideal world when everything is operating smoothly.
Many of these advertised features don't work properly. Service is awful. Reliability is terrible. List goes on.
Marie from Allstate
Employees number: 2-10 employees
The call history is nice to track our phone calls and return calls . Staff calls are easily found .
The customer service and tech support are really bad. You are on hold a long time and then you have to wait for a return call for.
Barbara from Insurance
Employees number: 11-50 employees
Your customer service is terrible! The people I have spoken with are very nice but they NEVER EVER do what they say they are going to do. I never get call backs when I was promised I would. I have asked to have a tech call me so I can explain my issues directly to then instead of through a 3rd person. The customer service people will ONLY address 1 issue at a time instead of listening to ALL my issues with your service. I am told I can never talk to a Tech Rep. When I complained about your service in the past I was told we need a new router. I knew it was horseshit. Since the upgrade I not been told I need a new router. Instead I have been told "we are aware of the issue there is a open ticket" whatever that means but my issues are still not fixed! You have some very good features and I liked your service but since the upgrade it has taken a turn for the worst. I am so sorry that I am looking to replace you.
I like that for the most part I can see when someone is calling in if it is a lead or a current customer (only after I entered the customers name in the system)
Where do I start? My biggest complaint is in campaigns I can only dial through 1 time. If I dial through more than once my notes disappear and I am able to call do not calls. Dispositioning seems to be the issue but I cant get a tech person to call me back to resolve. They system freeze ALOT! We cant pull a campaign out and re scrub in Allstate systems and put back in. We lose all notes and are still able to call do not calls. since the upgrade notes are difficult to see unless we put them in the sticky note pad which is double work. We can no longer see faxes at all not even for a few days. My Allstate email box is full so I cant keep big files. Plus it takes forever to get the email notification that the fax didn't go through. Why cant Dyl tell me if it went through and why id the send fax button small and hidden? When working a campaign it has me recalling the same number over and over. People have complained when I have left a voice mail that my message is garbled and they could not understand it. Our phones display Herndon, Va weather when I am in Williamsville, NY 14221. We no longer display Nicholas Pagano Allstate Agency on our caller ID. When a lead is automatically upload in our system it forces us to call it right away. We have to pause our leads then when we set up an appointment it will not let us call it because we are paused. It is also very hard to determine if it is a new lead or an appointment. When I call comes in and I am in a campaign since the upgrade I now have to hit view to see who is calling. Where before it would show. There is another girl in the office and a lot of the time her phone is the only phone to ring or the only phone to be able to answer the call. If I pick up it doesn't Answer it right away. And when it does its dead air. If the other girl picks up she ends up getting the call even though I answered it 1st.
ROBERT from OAW
Employees number: 11-50 employees
GREAT DURING THE SALES PROCESS AND TALKING BUT NO FOLLOW UP TO MAKE SURE SYSTEM IS UP AND RUNNING
COMPANY IS NOT INTERESTED IN HELPING YOU SET UP PHONE SYSTEM OR HELP AFTER THE SALE. ON OUR OPENING DAY, PHONES NOT WORKING, CANT TAKE INCOMING OR MAKE OURGOING CALLS. PHONE CALLS COME IN AND NO ONE IS THERE. WHEN YOU ANSWE THE PHONE, THE CALL IS STILL RINGING ON ALL YOUR OTHER LINES AND NO ONE IS THERE! I WOULD PASS ON THE OFFER OF "PAY IN FULL DISCOUNT". MAKE SURE YOUR SERVICE IS UP AND RINGING OR ALL YOU HAVE IS A BUNCH OF PHONE FROM CHINA THAT ARE WORTHLESS.
Nelson from The Walker Agency
The product has really taken our office to the next level, and the service has always been outstanding. Thank you guys
I can not say that I am really unhappy with anything,
If you are looking for a crm,dailer,phone service, texting, and a company that stands behind their product after the sale then talk to DYL. I forgot to mention the fax system and they are constantly striving to make their product even better.
James from JD Lane Insurance Agency, Inc
The people are very friendly and fairly responsive.
The quality and reliability of the telephone service is very poor.
Go with a company that has been working with business class services. DYL is very small, as are many VoIP providers. They may or may not be there when you need them. DYL has failed to provide business class telephone services.
Eric from State Farm
I have been using CRM Software for over 12 years and can name them all. DYL is on the top of the list for easy to use and manage data. If you are buying internet aggregator leads you will be waisting your money not to have this DYL software. DYL makes it so I am able to get the lead on the phone instantly and beat out the competitors.
The dispositions make my "bad lead" credit process streamlined and easy to follow.
I also use the campaign dialer feature for crunching thorugh calls and scrubbing the data as I go. It has brough my sales rep's average calls per day from 100 - 500!
I couldn't think of running my sales force without DYL.
David from State Farm
I have been using DYL for nearly 2 years now. The system is one of the best I have ever seen. You have every ability at your finger-tips to manage leads, track call data, and access you account from anywhere. The web-based tool is a breeze to use and the customer support is top-notch. I highly recommend DYL!
Dan from State Farm
The software is very user friendly, it allows you to reach the prospect before the competition. It has increased our conversion ratio from under 5% to above 10% on internet aggregator leads. The reporting feature allows you to analize how your Sales folks are responding to prospects, very good accountabilty tool. Last thing, the support you get from the folks at DYL is top notch, very responsive and you will quickly realize they are in this to make you better!
Moby from State Farm
DYL is easy to use, organized and ensures that your Speed to Connect is as quick as possible. I have had a great relationship with James and Roger and they have always been quick to respond to questions or feedback. The frequency of updates in the software is great because we always have an additional edge over the other services. I have used other systems that were over thought, not user friendly and unnecessarily complicated. Out of the box, DYL is an amazing Lead Management System.
Gary from Farmers Insurance Agency
We are a fast growing, customer loyalty centered insurance agency located in Ventura County. During one of our staff meetings I was struck by how much money was being wasted on obsolete, redundant technologies, and the inefficiencies of generating and communications to prospective and new customers. With the help of Dial Your Leads (DYL) I was able to better track my incoming leads, phone marketing efforts, as well manage constant ongoing communications with prospective customers. Recently, I packaged their lead management systems with their VOIP services and now have a complete solution in one central location and contact. Their software is ever improving and have found their customer service to be extremely efficient and effective. No where else have I had the positive experiences as I've had with them.
The learning curve with the DYL Management Systems was little to none, and the software feature set is far superior to what's on the market today. We are able to respond to leads within microseconds of them coming in with no effort on our part. Address incoming callers specifically and manage their exceptions. With multiple support staff, juggling leads and follow-up calls, was always a time consuming effort. Now most everything is automated and managed from a single source, DYL.
I can't say enough about what a positive experience I've had. I can't imagine running my agency without them.
Mathew from The Dillender Agency
I have been using DYL for over a year now and it has been the single most important tool I have added to my agency. The reason I am able to say that is simple it has increased my close ratio, given me real time reporting features, and the ability to track results with staff members. In order words more money in my pocket. There are many other companies like DYL and I have tried most of them. I have stuck with DYL because it is easy to use but it also gives you the freedom to customize it to your needs.
In today's market if you are not using a system like DYL you may just get pasted by. Like I said earlier I have tried a number of programs like DYL but no one comes close with customer service and a product that can enhance your customer experience with your company.
Mimi from Mimi Cheek State Farm Insurance
My office is pretty fast paced and I needed a system that would help my team multi-task better and DYL has been the best product in helping to keep my team productive. This system really makes the process thoughtless. The phone rings and within seconds the individual on my screen is on the phone. It's very user friendly, for the technologically challenged people. I have and still would recommend this product.
Dj from Farmers Insurance Group
We Would Not Buy Online Leads Without This Company! We are a Farmers Insurance office in Nevada.
Our office began to purchase leads in 2010 using 5 vendor companies. I spent more time trying to track the leads than I did selling and contacting the consumers. Follow-up was a nightmare and Excel wasn't the answer for a variety of reasons. Some of our staff members struggle with computers while others are excellent, we needed a system which could be easily understood and adapted by all while still being robust enough for advanced users.
After numerous demos with a number of others looking for a fit for our users it became obvious that Dial Your Leads was the right fit for our office. All the others were very rigid, overly complex, "one size fits all" programs and they were over-priced. DYL offered simple, great functionality for users and administrators. It has been very responsive to suggested additions to the service and makes continuous refinements to the pages.
What does it do for us?
All our online lead partners send leads directly to DYL and they immediately call the prospective client. This gives us a leg up on competitors because we get to speak with the consumer and they get a busy signal.
After the initial call an email drip campaign can be started with one click on the mouse. Consistent contact equals sales. This is a huge advantage over having staff write bulk emails, or worse still, individual reminder emails. The benefit is the time saved for staff and consistency and control of sales message by you!
A page is created showing all information associated with a prospective client. All calls to the prospect have a staff name and time stamp associated along with a record of what occurred. All the information is presented completely and simply. This allows anyone on staff to see where we are with any particular prospect at any given time. Just because "Robert" goes to lunch doesn't mean we can't close a sale if the prospect calls us.
All quotes may be easily uploaded to the prospects page. This allows so much! I can make calls from anywhere with an internet connection and have any quote I need available as I speak with the consumer along with a complete contact history. Any staff member can review and understand if a consumer calls and wishes to review a quote. We can keep track of any and all quotes emailed to the prospect.
Folders allow you to create XDate folders for each month and/or each user. These Xdated leads can then be easily set to automatically call the consumer at the optimum time. Another big advantage for getting the most out of every lead and for staff time management.
The value of DYL goes all the way through the service. As an admin I can change which lead is assigned to which staff member as needed. I have access to outgoing recordings of calls for training and best practices work-shops. The reports available provide a wealth of information on productivity, and allow me to allocate new leads appropriately. Any staff can answer any call and be up to date on where we are in the sales process with any prospect while the phone is still ringing.
The service is very inexpensive, one monthly fee no matter how many users your office needs. The call campaigns are an additional cost, but the cost is nominal.
Customer Service is phenomenal. I'm promising anyone who reads this review that you will not find a company which tries harder or cares more about your business, other than yourself. No system works without a hiccup now and then, and I'm the person who must get things back to normal. DYL has gone above and beyond for me on numerous occasions. The customer service I've received is the reason I decided to write a review for the company.
Lastly Tools, Tools, Tools -
Drip Email - The drip emailer allows each user to automatically send a series of emails to consumers. The drip system is very simple and yet has enough muscle to be useful.
Campaigns - Call campaigns are easily uploaded to the system and then may assigned by admins to particular users. Results of those campaigns are also easily tracked by admins.
Staff adjustable auto call back - This little feature allows the staff to automatically set a call to occur when it is most likely that we will reach the prospect.
Admin Tools - There are a bunch and they are simple, functional and effective.
Why not try this one first? Since you do not have to sign a contract DYL should be your first option. If you find it didn't work for your office, you can simply drop the service with nothing lost.
Chris from State Farm
DYL has been one of the best things to happen to my business. The ease of use along with the ability to track and report makes this a winning product. My agents are able to make three times as many phone calls as they did before converting to DYL. In addition the email drip functions help me seamlessly keep in contact with all of my prospects and current clients without waiting valuable time. Before I was using the corprate system which fails in comparison. I could not give a higher recommendation of this system. I also use their phone system saving me hundreds per month.
Vladan from Agent, State Farm
I signed up with Dial Your Leads in 2010 and have never looked back! The program not only brings leads in front of our sales team but provides me a great tracking tool. The overall result was a 25% increase in closed sales form internet leads.
Matthew Vandervort and his team have been a tremendous help on fine tuning our system throughout the past few years. They have great follow up no matter the issue. If you want production growth, use them!
Lionel from State Farm
Dial Your Leads has been an integral part of our Internet Lead Process since day 1. We have been succesfully writing internet leads for over 3 yrs now and cannot imagine implementing any other system in our office. Through DYL we have been able to be first point of contact to many of these leads, and most importantly it has created an atmosphere of inherent accountability. Gone are the days of asking my team members..."how many calls have you made today?". DYL helps secure my marketing invesmtent by assuring we work these leads as efficient as possible. Could not be happier with James, Matt and the entire staff!
Caleb from Farmers Insurance
This is my go to lead management and phone system. Not just an autodialer, really allows me to aggregrate my leads and existing customers in a very simple easy to use platform. Can't say enough good things about it.
Jacob from Jacob Richardson Agency Farmers Insurance
In insurance we have way too much inputting involved in keeping track of customers. I've tried a number of other software programs that were designed to keep my prospects and clients organized. At the end of the day all the other database managment programs just gave me more work and i was loosing track of quality people who wanted what my Insurance Agency could offer them.
I found DYL as a referral from another successful Agent who used them specifically for internet leads. I jumped right in and was immediately making multiple calls to my leads without even having to log in to the system! I soon found out that I was too efficient dialing out to my prospects and I needed to purchase less leads because i was drowning in all the appointments, new business and follow ups that were a result of my consistent calling activity.
Next, I loaded spreadsheets into DYL and it was the easiest process that you could ever imagine. I don't even have to Map out where all my clients information goes, it pulls my headers and prefills them for me so all if have to do is press the upload button, then the call button, then I'm attacking my spreadsheets. This gave me great versitility for my staff to make phone calls without having to dial the phone. It has helped keep me organized and the system's main advantage over everything else out there is that it is easy to use! I would conservately say DYL has helped me close 50% more leads by keeping all my leads in one place, and holding me accountable to calling them.
Honestly, I have no idea what me or my staff would do if they didn't have access to the massive database i've built in DYL. We've literally gone paperless because we have all information i need to quote in one place. I can look up people by phone number, lastname or by folder. Everything is Organized, simple, user friendly and effective. I now have one phone system and I can't wait until I get a bigger office so I can utilize the DYL system for my business to a greater capacity. There is nothing out there like DYL and I'm just blessed to have them on my team. They are always cutting edge, userfriendly, simple and fun to use!
We are able to increase our dials per hour drastically. That's about it though.
DYL's features are great IN THEORY. The concept of being able to drop a voicemail without waiting for the tone, of being able to send emails and texts from the same platform we're dialing from, the ease of moving from leaving a voicemail to calling the next candidate. DYL has the right idea.
The execution is awful.They need to either train their tech support better or give customers an account manager. I love the idea of this software, but the software itself doesn't do it's job.
David from Real Estate
The cloud based program is on top of there game to be the only one to contact your leads first and has all the features to contact clients right away from calling them within 3 seconds of receiving leads, emailing them, faxing, follows up and even text them. You control your sales production and sales people by with admin tool. Very easy to use and effective!