# DYL Software Reviews, Demo & Pricing - 2026 > Review of DYL Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/dyl-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / DYL Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/dyl-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/dyl-profile/alternatives/) # DYL 2026: Benefits, Features & Pricing Wondering if DYL is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview DYL 4.0 [(51)](https://www.softwareadvice.com/crm/dyl-profile/reviews/) Pricing Starting at $75.00 per month ### About DYL In today's rapidly changing business world, staying competitive requires agility and innovation. Regardless of what business you’re in, the secret to success is threefold: (1) converting prospects into customers, (2) turning customers into loyal fans, and (3) finding more creative ways to offer new services. Whether you’re a Startup with limited capital and resources, or an established company looking to boost momentum, DYL empowers your Sales, Service and Marketing teams with over 80 innovative tools designed to attract, engage and delight your prospects and customers, from one platform. With time-saving features like one-click campaign dialing and Automated lead nurturing, and productivity tools like instant lead response and rich-media Group text messaging, understand why thousands of businesses use DYL to generate more sales, track team performance and improve team morale. DYL has all the tools that are able to grow any business. Wondering if DYL is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## DYL User Interface ## Popular DYL Alternatives Main Product DYL 4.0 [(51)](https://www.softwareadvice.com/crm/dyl-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 3.72Value for money - 3.83Customer support - 4.29Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.7 [(908)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Spotler CRM](https://www.softwareadvice.com/crm/really-simple-systems-profile/) 4.5 [(453)](https://www.softwareadvice.com/crm/really-simple-systems-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.54Value for money - 4.59Customer support - 4.21Functionality Pricing Starting at $17.00 per month Get Price Alternative Product [servis.ai](https://www.softwareadvice.com/product/113880-FreeAgent-Network/) 4.6 [(71)](https://www.softwareadvice.com/product/113880-FreeAgent-Network/reviews/) Ratings Breakdown - 4.55Ease of use - 4.75Value for money - 4.93Customer support - 4.48Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) 4.3 [(167)](https://www.softwareadvice.com/crm/leadsquared-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.15Value for money - 4.33Customer support - 4.25Functionality Pricing Available upon request Get Price Alternative Product [Keap](https://www.softwareadvice.com/crm/infusionsoft-crm-profile/) 4.1 [(1298)](https://www.softwareadvice.com/crm/infusionsoft-crm-profile/reviews/) Ratings Breakdown - 3.56Ease of use - 3.82Value for money - 4.04Customer support - 4.09Functionality Pricing Starting at $299.00 per month Get Price ## DYL Pricing and Plans Starting price: $75.00 per month Free Trial Free Version Basic $75.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## DYL Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of DYL API Campaign Management Contact Management CRM Drip Campaigns For Insurance Industry Interaction Tracking Lead Capture Lead Distribution Lead Engagement Lead Management Lead Nurturing Lead Segmentation Mobile App Performance Metrics Pipeline Management Prospecting Tools Source Tracking Workflow Automation ## DYL User Reviews Overall Rating 4.0 Ratings Breakdown 5 67% 4 10% 3 4% 2 2% 1 18% Secondary Ratings Ease of Use 4.2 Value for money 3.7 Customer support 3.8 Functionality 4.3 VR Verified Reviewer Insurance 51-200 employees Used daily for less than 6 months Review source Reviewed July 2018 I use this to answer phones and transfer customers. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's very easy to use. I can call people with the software, text people, and fax. I can also chat with my coworkers in the software. Cons: There have been a couple of times where the site went down, however, they were very quick to get it back up and going. They always apologized when that happened. Read More DS Dj S. Used unspecified for unspecified Review source Reviewed January 2013 5 We Would Not Buy Online Leads Without This Company! We are a Farmers Insurance office in Nevada. Our office began to purchase leads in 2010 using 5 vendor companies. I spent more time trying to track the leads than I did selling and contacting the consumers. Follow-up was a nightmare and Excel wasn't the answer for a variety of reasons. Some of our staff members struggle with computers while others are excellent, we needed a system which could be easily understood and adapted by all while still being robust enough for advanced users. After numerous demos with a number of others looking for a fit for our users it became obvious that Dial Your Leads was the right fit for our office. All the others were very rigid, overly complex, "one size fits all" programs and they were over-priced. DYL offered simple, great functionality for users and administrators. It has been very responsive to suggested additions to the service and makes continuous refinements to the pages. What does it do for us? All our online lead partners send leads directly to DYL and they immediately call the prospective client. This gives us a leg up on competitors because we get to speak with the consumer and they get a busy signal. After the initial call an email drip campaign can be started with one click on the mouse. Consistent contact equals sales. This is a huge advantage over having staff write bulk emails, or worse still, individual reminder emails. The benefit is the time saved for staff and consistency and control of sales message by you! A page is created showing all information associated with a prospective client. All calls to the prospect have a staff name and time stamp associated along with a record of what occurred. All the information is presented completely and simply. This allows anyone on staff to see where we are with any particular prospect at any given time. Just because "Robert" goes to lunch doesn't mean we can't close a sale if the prospect calls us. All quotes may be easily uploaded to the prospects page. This allows so much! I can make calls from anywhere with an internet connection and have any quote I need available as I speak with the consumer along with a complete contact history. Any staff member can review and understand if a consumer calls and wishes to review a quote. We can keep track of any and all quotes emailed to the prospect. Folders allow you to create XDate folders for each month and/or each user. These Xdated leads can then be easily set to automatically call the consumer at the optimum time. Another big advantage for getting the most out of every lead and for staff time management. The value of DYL goes all the way through the service. As an admin I can change which lead is assigned to which staff member as needed. I have access to outgoing recordings of calls for training and best practices work-shops. The reports available provide a wealth of information on productivity, and allow me to allocate new leads appropriately. Any staff can answer any call and be up to date on where we are in the sales process with any prospect while the phone is still ringing. The service is very inexpensive, one monthly fee no matter how many users your office needs. The call campaigns are an additional cost, but the cost is nominal. Customer Service is phenomenal. I'm promising anyone who reads this review that you will not find a company which tries harder or cares more about your business, other than yourself. No system works without a hiccup now and then, and I'm the person who must get things back to normal. DYL has gone above and beyond for me on numerous occasions. The customer service I've received is the reason I decided to write a review for the company. Lastly Tools, Tools, Tools - Drip Email - The drip emailer allows each user to automatically send a series of emails to consumers. The drip system is very simple and yet has enough muscle to be useful. Campaigns - Call campaigns are easily uploaded to the system and then may assigned by admins to particular users. Results of those campaigns are also easily tracked by admins. Staff adjustable auto call back - This little feature allows the staff to automatically set a call to occur when it is most likely that we will reach the prospect. Admin Tools - There are a bunch and they are simple, functional and effective. Why not try this one first? Since you do not have to sign a contract DYL should be your first option. If you find it didn't work for your office, you can simply drop the service with nothing lost. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Read More BS Barbara S. Insurance 11-50 employees Used daily for more than 2 years Review source Reviewed October 2017 Dyl review 1 Your customer service is terrible! The people I have spoken with are very nice but they NEVER EVER do what they say they are going to do. I never get call backs when I was promised I would. I have asked to have a tech call me so I can explain my issues directly to then instead of through a 3rd person. The customer service people will ONLY address 1 issue at a time instead of listening to ALL my issues with your service. I am told I can never talk to a Tech Rep. When I complained about your service in the past I was told we need a new router. I knew it was horseshit. Since the upgrade I not been told I need a new router. Instead I have been told "we are aware of the issue there is a open ticket" whatever that means but my issues are still not fixed! You have some very good features and I liked your service but since the upgrade it has taken a turn for the worst. I am so sorry that I am looking to replace you. Ratings Breakdown 3 Ease of use 2 Value for money 1 Customer support 4 Functionality Pros: I like that for the most part I can see when someone is calling in if it is a lead or a current customer (only after I entered the customers name in the system) Cons: Where do I start? My biggest complaint is in campaigns I can only dial through 1 time. If I dial through more than once my notes disappear and I am able to call do not calls. Dispositioning seems to be the issue but I cant get a tech person to call me back to resolve. They system freeze ALOT! We cant pull a campaign out and re scrub in Allstate systems and put back in. We lose all notes and are still able to call do not calls. since the upgrade notes are difficult to see unless we put them in the sticky note pad which is double work. We can no longer see faxes at all not even for a few days. My Allstate email box is full so I cant keep big files. Plus it takes forever to get the email notification that the fax didn't go through. Why cant Dyl tell me if it went through and why id the send fax button small and hidden? When working a campaign it has me recalling the same number over and over. People have complained when I have left a voice mail that my message is garbled and they could not understand it. Our phones display Herndon, Va weather when I am in Williamsville, NY 14221. We no longer display Nicholas Pagano Allstate Agency on our caller ID. When a lead is automatically upload in our system it forces us to call it right away. We have to pause our leads then when we set up an appointment it will not let us call it because we are paused. It is also very hard to determine if it is a new lead or an appointment. When I call comes in and I am in a campaign since the upgrade I now have to hit view to see who is calling. Where before it would show. There is another girl in the office and a lot of the time her phone is the only phone to ring or the only phone to be able to answer the call. If I pick up it doesn't Answer it right away. And when it does its dead air. If the other girl picks up she ends up getting the call even though I answered it 1st. Read More MW Mark W. 2-10 employees Used daily for more than 2 years Review source Reviewed February 2019 Great phone system that's easy to use and has lots of features 5 I've been in the insurance business for 18 years and have been with DYL for 3 1/2 years. It's the best phone system I've had. It's easy to use, has lots of features and the support has been good. It definitely makes us more productive. One example is we can label calls as "Spam" and then avoid them when they call again, which is a big headache for all small businesses. From a management side, the reports are easy to run so I can track my staff's calling times, listen in on their calls if I want and easily play back any call for coaching. This recording feature has also saved our agency several times when a customer complained. We just go back and listen to the recording and that gives us the information needed to deal with the complaint. We're not fully using all of the sales tools in DYL but we're in the process of implementing more and more of them to help increase our sales. All in all, I'm very happy with DYL and from listening to other agents plus my prior experience, I don't think their combination of tools, ease of use and support can be beat. I highly recommend DYL. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Call recording, ability to listen to calls and track how much time my staff is on the phone, the ability to easily identify and customize the names of callers, the price. Cons: That I haven't figured out the best way to utilize all of the sales tools, but we're working on that. Read More KH Kyle H. Insurance 11-50 employees Used daily for more than 2 years Review source Reviewed January 2019 DYL is fantastic! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Switching to DYL from an old fashioned landline provider was the best move I made from a systems perspective. The difference is night and day. We are able to track our businesses outbound and inbound call activity, recall recorded conversations when issues arise, and thoroughly document notes about each call on the system. The lead integration saved us money on third-party lead management platforms and has been very easy to use for all of my employees. We love the system and we have installed DYL at all of our locations, which makes transferring calls between locations a breeze. Check them out! Cons: My only complaint is that because this is a VOIP system, any issues with an ISP are compounded. This is an issue with any VOIP provider... if there are internet issues, there are phone issues as well. However, typically if we are having internet problems, we cannot access our systems to help clients any way, so it isn't a huge deal if there is short downtime. Read More RC Rich C. Verified reviewer Insurance 2-10 employees Used daily for less than 12 months Review source Reviewed February 2019 Destroying Your Leads 2 I've been with DYL for over 6 months now. It's the same broken record. You send in a request when something isn't working, they open a support ticket, it's sometimes a few weeks later before someone gets back to you, and when they do they just tell you it's being worked on. They try to be friendly but there's never any fixes! I don't know who is running this operation but management needs a restructuring as the people hired on are clearly not cutting it. My insurance business has lost out on tens of thousands because of counting on their software to run properly. What bothers me most, is that people are not up front about it. They try to appease you by saying it's being worked on, or they hired on more people to fix it, but it's never resolved. They just keep passing the buck and stall, stall, stall. It's been old for a while now. The app hasn't worked for over 5 months now. How can this be? How can a software company survive with this kind of IT? Honestly still baffled by it all. Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 2 Functionality Pros: The only thing that works consistently with the software is the texting which is a nice feature. The automatic phone dialing when a lead comes in works 90% of the time, which is big for them. Cons: Imagine spending days and weeks sending emails, only to find out that no one is reading them. No not because of the content, because they were never delivered! The app is a joke. I don't know what kind of interns are working on this, but way too buggy to think you'll have a reliable business using it. You'll see a fraction of your leads at best and when a client or lead comes in, don't even think you'll be notified, because it's not happening. So that essentially means if you're not in front of a land line you're basically unemployed. Is this 1989 or 2019? Read More JG Jurgen G. Verified reviewer Insurance 11-50 employees Used daily for more than 2 years Review source Reviewed June 2023 Bad service never wants to resolve the problems their clients have 1 Bad Small has an issue every week. never resolve tech problems Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing is the worst service. They have the worst customer service they want to tell you the problem is the browsing of your computer but never resolve the actual issue Cons: They have the worst customer service they want to tell you the problem is the browsing of your computer but never resolve the actual issue Read More VR Verified Reviewer Insurance 11-50 employees Used daily for less than 12 months Review source Reviewed February 2018 You get what you pay for - which is not a lot 1 We are able to increase our dials per hour drastically. That's about it though. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: DYL's features are great IN THEORY. The concept of being able to drop a voicemail without waiting for the tone, of being able to send emails and texts from the same platform we're dialing from, the ease of moving from leaving a voicemail to calling the next candidate. DYL has the right idea. Cons: The execution is awful.They need to either train their tech support better or give customers an account manager. I love the idea of this software, but the software itself doesn't do it's job. Read More VR Verified Reviewer Research 2-10 employees Used daily for less than 12 months Review source Reviewed June 2021 the best intelligent business phone system 4 Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: What I like most about DYL it combines the best Volp phone service with sales and customer service software to manage your business it's so easy and profitable Cons: what i like least about this software u can listen to live calls and use the office chat and transfer calls with a simple drag-and-drop interface Read More William V. Verified reviewer Insurance 2-10 employees Used weekly for less than 2 years Review source Reviewed August 2019 Priced us out. 5 Good overall, just found a cheaper source, albeit that they have less features. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: Good VOIP provider. Softphone integrated with my agency management system and would pop up the record of the customer calling. Cons: There were interruptions in service and the cost was getting too much. Reasons for choosing DYL price Reasons for switching to DYL features Read More Showing 1 - 10 of 51 Reviews [See All Reviews](https://www.softwareadvice.com/crm/dyl-profile/reviews/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (245) Recently recommended **121** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **116** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **77** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **67** times Stuck Between Options? 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