Everest Software


 

The Everest complaint management solution is the flagship product of Lynk Software, a U.S.-based software development company founded in 1970. It is a popular customer support and complaint management platform suitable for larger mid-market and enterprise-class organizations.

Everest receives customer complaints and queries via any number of channels, including email, phone, a company’s website, mobile app and even remote call centers. Individual cases can be located by searching Everest with a variety of criteria including date of first contact, current resolution status or customer account number.

The system also allows for a high degree of process automation, and can be configured to send emails or other notifications based on predetermined triggers. (For example, all cases that have been open for more than a week can be automatically forwarded to management.)

Everest is available as an on-premise installation or a cloud-deployed service.

 

Everest - Login
 
  • Everest - Login
    Login
  • Everest - Menu
    Menu
  • Everest - Report menu
    Report menu
  • Everest - Account view
    Account view
  • Everest - Chart view
    Chart view
  • Everest - Concern view
    Concern view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

1 Review of Everest

Showing 1-1 of 1

 

Start your review of Everest

Click to start
https://www.softwareadvice.com/crm/everest-review/

Danielle from Kemps

March 2016

March 2016

Very easy to use, allows for multiple levels of entry and reporting, great customer support!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I use this everyday to log my customer complaints and assign action owners to resolve. I like that we can have a number of users and can assign different levels of access. I like being able to email out and include attachments. Having the ability to run multiple Excel reports is a great feature. We have several Managers that can go in a pull out their specific data.

Any cons or issues that we have had were resolved by the Everest group in a very timely manner. We are very happy with the program and the customer support provided. Thanks!

Source: Capterra