The Everest complaint management solution is the flagship product of Lynk Software, a U.S.-based software development company founded in 1970. It is a popular customer support and complaint management platform suitable for larger mid-market and enterprise-class organizations.
Everest receives customer complaints and queries via any number of channels, including email, phone, a company’s website, mobile app and even remote call centers. Individual cases can be located by searching Everest with a variety of criteria including date of first contact, current resolution status or customer account number.
The system also allows for a high degree of process automation, and can be configured to send emails or other notifications based on predetermined triggers. (For example, all cases that have been open for more than a week can be automatically forwarded to management.)
Everest is available as an on-premise installation or a cloud-deployed service.
Danielle from Kemps
I use this everyday to log my customer complaints and assign action owners to resolve. I like that we can have a number of users and can assign different levels of access. I like being able to email out and include attachments. Having the ability to run multiple Excel reports is a great feature. We have several Managers that can go in a pull out their specific data.
Any cons or issues that we have had were resolved by the Everest group in a very timely manner. We are very happy with the program and the customer support provided. Thanks!