Giva is easy to learn and use, very visual, and the dashboard is amazing.

We are very happy with Giva and highly recommend it to our colleagues in healthcare and other security minded and demanding industries.

We can immerse ourselves in the data and quickly see key information and trends. We had some very big issues with onboarding new employees and customers due to our rapid growth.

Awesome homepage dashboard with lots of functions that help us focus and on top. Very nice interface, not cluttered and easy on my eyes.

Low TCO and high ROI on our labor and money invested in Giva. Great Tsunami Ticket to help consolidate issues in a major outage.

In my opinion, it excels when being extensible with a good API to integrate with current business processes and user management.

The technical support is excellent, very responsive and they always provide thoughtful answers.

The ROI generated has been tremendous. Giva has given us operational transparency and allows our teams to better collaborate.

Excellent Dashboards and Reports; Fantastic Customer Service.

We use the Knowledgebase a great deal. It is easy to use and allows us keep a very high first call resolution.

We never heard of Giva before, but we were very impressed when we did a deep dive and thorough 30-day trial.

Giva helps IT deliver excellent customer satisfaction to our users.

We like the multiple independent service desk function and may deploy it to other departments like Customer Service and HR to get the same benefits that we’ve realized in IT.

I don't like change, and when new releases come out (about once per month), I weep a bit while I adjust. However, the releases are all backward-compatible have never caused us a problem.

We compared Giva to KACE 1000 by Quest, Spiceworks, AutoTask and others. Giva’s user interface is considerably more elegant, well designed and easy to look at all day.

When there was a change in the ticket screen that was not optimal, they fixed it in just a few weeks.

Our IT and Facilities staff and 400 employees are very happy with Giva.

It is super easy to get up and running right “out of the box. There is depth to the configuration options, but it’s presented in a way that’s incremental and easy to understand.

Superb Service Desk for a very large retailer. Excellent dashboard and Reports.

We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met.

There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month.

Well maybe one item but not a major concern of mine. It's the fact they don't have a customer support line.

We looked at many different options and were happy to learn that we could do so much customization with Giva. It’s easy to get actionable information out of Giva; other systems have a lot of friction.

We were able to replace another Facilities software application with Giva and save more money. The Reports are super easy to run and provide excellent insights.

The HIPAA compliant application is very user friendly which allowed us to quickly roll out the employee self-service portal to 900 people with limited training.

There is so much value in Giva that it was easy to get it approved.

The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality.

It is a good, stable, basic help desk software application that is not over-burdened with complex configuration and setup.

I like the ease of viewing or participating in a webinar with numerous other people. Service is always good, easy to interact with others, etc.

This is a very good software for meetings and it is secure  and fast comparing to Zoom and Teams. Their customer support are really great too.

It provide all the features of a program that is used for conducting meetings and webinar and the best thing about using cisco is their security. The video & audio quality is good.

The best in its cataogory, screenshare, call quality, the call recording is perfect, whiteboard notes are a big plus.

If the connection is bad, then you will get crackling videos and audios. That is very challenging when you are on the road.

The thing that i hated using this application that it was taking a hell lot of time to connect. A number of time It stopped showing the picture while someone is representing.

It wasn't and they updated for the same or worst. The product is not user-friendly.

A good tool for professional meetings and screenshares, but not the most cost effective.

It is best secure and convenient platform that provide great user interface and easy options to handle meetings.

Sometimes the connection is terrible and it’s hard to hear people and see them. I sometimes have to revert to calling into the meeting on my phone.

The ability to schedule meetings with remote team members is fantastic. Also, the screenshare option is very helpful at times.

Its free if you use it as a guest or if you want to hold a meeting with small number of attenders, video quality is good, and implemintation of the software is easy.

As a new user, I found it to be safe and quite adept. The quality, even on not the best internet speed, is very good.

This software is perfect for when my sales people hold webinars with prospective clients. The flexibility and functionality is great for what we need it for.

Overall, this program is great to have the tech help without someone needing to come out to our location.

I like its screen sharing feature most, easy to use and good quality sharing, easy to give control to others while screen share.

Being a Cisco product, WebEx also has superb Enterprise integrations which are super handy.

It is not working properly on mobile phones. Sometimes, I have problems with my computer (not with software) and I try to use Webex on my mobile phone.

I dislike the fact that there is no way to create headings or topics for conversations. It is easy to loose conversations because of that.

I had a very positive experience with WebEx. As I mentioned above, the greatest benefit to me and my past employer was revenue and the prospects of more of it.

It was a great experience start to finish. Great customer service and ease of implementing into organization.

I often use this software for community engagement presentations to members of my community as a legal advocate. I highly recommend it so an effective tool for virtual presentations.

This tool, designed for businesses, was not ideal to use from the perspective of a student. It has an odd interface and was constantly running in the background on my phone which was very annoying.

I really liked how you can set up and organize meeting quickly and easily. The quality of the software is very good.

The only problem is the consistent reminder. It becomes irritating after a while.

This software is great and is worth the investment. Especially during the pandemic when we can't have meetings with large numbers of people.

It is super easy to use on my PC or mobile device. There are also tons of interactive tools so that your guests can participate and the layout is easy on the eyes and attractive.

The connection quality is always superb, and it is possible to set up seamless integration with devices in physical meeting rooms.

It has interesting functionalities and its very user friendly to use. I like that simplicity and the privacy it has.

In general this software is very good and it has a good integration with other systems.

US Dollar

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. 


Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. 


Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.



LongDescription

Support Ticket Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Change Management

Project Management

Approval Process Control

Communication Management

Customer Database

Change Planning

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Problem Management

Self Service Portal

Help Desk Management

Audit Trail

Dashboard Creation

Compliance Management

Service Catalog

Training Management

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Workflow Management

Email Management

Website Integration

Ticket Management

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Remote Access/Control

Customizable Forms

Incident Management

Approval Workflow

Drag & Drop

Issue Auditing

Third-Party Integrations

Task Management

Release Management

Live Chat

Document Management

Web browser (OS agnostic)

Team: $29/month 
Business: $39/month 
Professional: $69/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Giva

In Person

Live Online

Webinars

Documentation

Videos

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Seamless collaboration across devices, locations and organizations
•Use any computer, tablet, phone, browser or Cisco devices to connect
•Collaborate with people outside your organization as easily as those inside
•Minimize app switching with bi-direction integrations with other popular business apps

Make collaboration more interactive and engaging
•Reduce disruptions with background noise removal and voice enhancement
•Enable audiences to share their reactions with animated emojis and gesture recognition
•Improve audience engagement with next-gen dynamic polling and Q&A by Slido
•Customized the stage layout to focus on the content and people that matters most

Make collaboration more inclusive
•Remove language barriers with real-time language translation into 100+ languages
•Ensure everyone’s voice can be heard with anonymous polling/Q&A by Slido
•Encourage everyone to participate with breakout rooms that enable smaller group discussions

Let Webex help you work smarter
•Make meetings more productive with automatic transcriptions, notes and highlights
•Utilize spaces to schedule team meetings and have recordings and transcripts automatically stored in the spaces for easy access
•Monitor and manage your work-life balance and professional relationships with personal insights 


File Management

Commenting/Notes

Real-Time Analytics

Engagement Tracking

Whiteboard

Split/Multi-Screen

Call Transfer

Audience Analytics

Online Voice Transmission

Softphone

User Management

Status Tracking

Meeting Management

Real Time Screen Sharing

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Meeting Notes

On-Demand Webinars

Screen Capture

Session Recording

Activity/News Feed

Video Chat

Video Management

Progress Tracking

Task Scheduling

SSL Security

Real Time Editing

Electronic Signature

Multistreaming

IVR/Voice Recognition

Single Sign On

Secure Login

Automatic Call Distribution

Voice Mail

Task Planning

Auto-Dialer

Projections

Brainstorming

Call Recording

Interactive Content

Registration Management

Live Streaming Production

Screen Recording

Social Media Streaming

Remote Update/Installation

Calendar Management

Agenda Management

On-Demand Recording

Targeted/Locked Screen Sharing

Call Disposition

Basic Plan: $0/mo - HD meetings with up to 100 people, screen sharing, and a personal room.

Meet Plan: $13.50/mo - Premium meeting features
HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more.

Meet + Call Plan: $25/mo - HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more. A cloud-based phone number for each license, phone menus, extensions, & more.

Contact Webex at https://www.webex.com/contact-sales.html for more information on pricing, and for custom enterprise plans.

Giva vs Webex

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