I love that I can check if or when did prospects read my emails. Also it is helpful to know how many times they opened my emails.

Great outreach management tool, especially for companies not using one.

It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.

The hovering over email addresses can be annoying at times if it takes awhile to update the record or if you accidentally hover over someone else's email address.

It can be difficult to integrate new teammates into this software.

The simplicity of this product is outstanding. It helps in tracking the open rate and response rate of emails.

Their Support team is great and our CSM is very responsive at answering questions. The Flows are also very practical so that makes day to day outreach easier.

I like the ease of use, its very intuitive and helpful to have the on line for quick questions.

I have had a great overall experience with Groove. Their customer service is impeccable and my user base enjoys the program.

Sometimes the admin features can be a little weird- it can be difficult to login as another user if you are trying to diagnose a problem since groove tries to login through gmail.

The ease of use, great UI, and thorough analytics make this tool everything it needs to be. Integration with SalesForce is awesome and reliable.

Being able to send to salesforce is a plus. Solid value for the price point.

The ease of use to send quantity number of emails while keeping them feeling quality is important.

It seamlessly integrates into Gmail and Salesforce and offers a lot of easy to use tools for daily work. Especially the Groove Dialer with its integrated logging tool is awesome.

User friendly and good price point from what I remember.

I love so many things about this software. One of my favorite things is the calendar link that I can include in my email so that my customers can book time on my calendar at anytime.

I think this is more of an organization issue, but our pre-defined templates are a mess.

The amount od music in it, the easy of setup and claryti also the ability to play on other devices that is something useful.

We love the ability to integrate Salesforce into Gmail as well as  provide our service team members with tools to make their lives easier when it comes to communicating with our clients.

Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce.

It was a very positive experience with Groove and I would highly recommend the product as a communication tool.

I love the integrates and how I can work very efficient.

Customer support is very helpful, and it's been a great tool at work.

I thought Groove was a good tool the features suited our needs as an organization.

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

US Dollar

Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle. 

Groove’s sales engagement platform drives more revenue through connected and consistently great sales execution. It makes your sales strategy actionable, reinforces your custom playbook, and applies AI-driven insights that help sellers learn, evolve, and win.

Groove enables more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises to be more efficient and effective. Groove has ranked #1 in enterprise customer satisfaction on G2 for four consecutive years and has been named one of the Inc. 5000 fastest-growing privately held companies in the U.S. since 2020.

To learn more, visit https://groove.co.  

LongDescription

Commenting/Notes

Real Time Analytics

Engagement Tracking

AB Testing

Meeting Management

Lead Capture

Performance Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Drip Campaigns

Sales Pipeline Management

Strategic Planning

Auto-Dialer

Multi-Campaign

Pipeline Management

Communication Management

Customer Database

Call Recording

Call Logging

Calendar Management

Call Management

Customizable Fields

Collaboration Tools

Sales Trend Analysis

Template Management

Data Import/Export

Email Tracking

Campaign Planning

Process/Workflow Automation

Email Templates

Contact Management

Opportunity Management

Content Management

Lead Management

Email Marketing

Sales Reports

Sales Activity Management

Real Time Data

Call Scheduling

Performance Metrics

Territory Management

Workflow Management

Email Management

Event Triggered Actions

Field Sales Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Sales Automation

Customizable Templates

Business Process Automation

Mobile App

Team Management

For Sales Teams/Organizations

Interaction Tracking

Dashboard

Real Time Reporting

Customizable Branding

Reporting/Analytics

Campaign Analytics

Lead Qualification

Client Management

Third-Party Integrations

Call Tracking Metrics

Appointment Scheduling

Task Management

Campaign Management

Prospecting Tools

Search/Filter

For Insurance Industry

Web browser (OS agnostic)

Pricing is tailored based on team requirements.
Standard Package: Groove Core
Optional Upgrade: Unlimited Groove Flow
Optional Add-on: Groove Dialer

Email/Help Desk

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Groove

In Person

Live Online

Webinars

Documentation

Videos

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Third-Party Integration

Real-Time Analytics

A/B Testing

Rewards Management

Content Delivery

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Surveys & Feedback

User Management

Social Marketing

Internal Chat Integration

Text Analysis

Product Catalog

Mobile Alerts

Email Alerts

Document Storage

Proposal Generation

Data Synchronization

Customer Segmentation

Progress Tracking

Customer Service Analytics

Referral Tracking

Contract/License Management

Task Scheduling

Marketing Calendar

Calendar/Reminder System

Relationship Tracking

Transaction History

Incentive Management

Project Management

Lead Distribution

Customer Accounts

Team Assignments

Goal Management

Automated Routing

Activity Management

Churn Management

Content Library

eCommerce Management

Client Tracking

Scheduling

ROI Tracking

Campaign Segmentation

Customer Support

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

Groove vs Zoho CRM

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons