Supported Operating System(s):Web browser (OS agnostic)
About Help Desk Premier
Help Desk Premier by BrightBox Solutions is a hybrid service desk platform. It includes ticket and knowledgebase management, escalation policies and asset and change inventory and tracking tools. While this solution is designed to provide these services out of the box, it also allows for both basic and advanced customization.
Help Desk Premier features workflow management, with an emphasis on trackability and customer communication. Its ticket handling system can keep customers, technicians and all other stakeholders (such as management) informed and apprised as each individual ticket moves towards resolution. Customers can receive timely updates, and management can track performance on a case-by-case or departmental basis.
2 Reviews of Help Desk Premier
4.5 / 5 stars
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Christina from Impact Consulting Solutions, Inc.
Time Used: Free Trial
Review Source: Capterra
Help Desk Premier
I would highly recommend this product.
The application had all the features I needed at a very budget friendly price. It is very easy to navigate and train new technicians on. The combination of the views and escalation features let us set up simple and complicated rules easily.
We had to enter our assets manually due to there not being an automated inventory module with the product.
patrick from redefined technologies
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 6 months
Value for money
Help Desk needs no help
That its cloud based and I can access it anywhere. Customers can just go online and to our website making it easier to use.
It would be very handy if the user could set custom folders and fields for specific or non specific jobs.