Help Scout vs LeadMaster

RATING:

4.7

(213)

Help Scout has 213 reviews and a rating of 4.65 / 5 stars vs LeadMaster which has 37 reviews and a rating of 4.09 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (213)
4.1 (37)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
May 10, 2024
October 31, 2022
Pros/Cons
  • Pros

  • Help scout is very user friendly , customer support is very efficient and feels like one to one interaction. The chat option is the best feature for real time support.
  • A very Nice clean board that is very functional. Have used it for multiple aspects of the business and it does a solid job of it all.
  • Cons

  • I hate its search because it is ridiculously stupid. You can't find what you need, keywords don't work etc.
  • It's really difficult to spice things up for the customer.
Read all user reviews
  • Pros

  • They have excellent customer service. I like the email integration with Outlook.
  • This is a great software for small and medium industries for the data management and get great results from it.
  • Cons

  • It wasn't designed for telephone sales and was hard to build accurate statistical reports.
  • One difficulty is to remember that when updating the specific fields, many times the update has to occur in two locations.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
3 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos