# Help Scout Software Reviews, Demo & Pricing - 2026 > Review of Help Scout Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/help-scout-profile --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Help Scout Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/help-scout-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/help-scout-profile/alternatives/) # Help Scout 2026: Benefits, Features & Pricing Wondering if Help Scout is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Help Scout 4.6 [(226)](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) FrontRunner 2026 Pricing Starting at $55.00 per month ### About Help Scout Help Scout is a customer support platform that caters to various industries such as SaaS, ecommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing and real estate. The platform includes a shared inbox that allows teams to collaborate and manage customer communications in one place. It offers a help center that enables customers to find self-service support and answers to common questions. The live chat functionality allows for real-time conversations with customers to provide instant support. The platform also includes proactive messaging capabilities to help engage customers with targeted messages. Additionally, Help Scout provides an omnichannel support solution, giving teams a unified platform to manage customer interactions across various channels. Wondering if Help Scout is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Help Scout User Interface ## Popular Help Scout Alternatives Main Product Help Scout 4.6 [(226)](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.42Value for money - 4.65Customer support - 4.27Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Help Scout Pricing and Plans Starting price: $55.00 per month Free Trial Free Version Free $0.00 per month Plan includes: - Inbox with all channels - Docs knowledge base - Help widget with AI answers - Unlimited AI drafts - In-app messaging - Basic Reporting - Customer profile & activity history Standard $55.00 flat rate, per month Plan includes: - Multiple Inboxes and Docs sites - API and 100+ integrations - Advanced Reports - Surveys & NPS - CSAT ratings - Customer Properties - Custom site branding - Custom apps Plus $83.00 flat rate, per month Plan includes: - Salesforce, Jira, HubSpot apps - Custom Fields - Advanced Permissions - Teams - Advanced Views & Workflows - Restricted Docs sites - Reporting API endpoints Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Help Scout Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Help Scout Access Controls/Permissions Alerts/Notifications API Archiving & Retention Autoresponders Canned Responses Catalog Management Chatbot Chat/Messaging Collaboration Tools Communication Management Configurable Workflow Contact Database Contact Management Customer Communication Customer Database Customer History Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Document Management Document Storage Email Management Email Monitoring Email Templates Event Triggered Actions Feedback Management For Startups Full Text Search Help Desk Management Inbox Management Interaction Tracking Knowledge Management Lead Management Live Chat Macros/Templated Responses Mobile Access Mobile App Multi-Channel Communication Multi-Language Multiple User Accounts Performance Metrics Prioritization Real-Time Chat Real-time Consumer-facing Chat Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Response Management Routing Search Search/Filter Self Service Portal Shared Inboxes Signature Management Single Sign On Spam Blocker SSL Security Support Ticket Management Support Ticket Tracking Tagging Text Editing Third-Party Integrations Ticket Management Widgets Workflow Automation Workflow Management ## Help Scout Integrations FreshBooks Integration rated undefined from -1 review OnePageCRM Integration rated undefined from -1 review Transifex Integration rated undefined from -1 review Google Workspace Integration rated undefined from -1 review elevio Integration rated undefined from -1 review Highrise Integration rated undefined from -1 review See all 69 integrations ## Help Scout User Reviews Overall Rating 4.6 Ratings Breakdown 5 69% 4 25% 3 6% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.4 Customer support 4.6 Functionality 4.3 Abraham C. Verified reviewer Mining & Metals 2-10 employees Used daily for more than 2 years Review source Reviewed October 2021 Great for Basic Customer Support 5 I have nothing to say about Help Scout's services, it does an excellent job, hands down. Though it's lacking some features and the pricing is a little bit high based on what features they offer. If you want just a basic customer service software for handling emails then Help Scout is a good choice. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Help Scout does what it's supposed to do and it's very good at it. No doubt about that. It's the very main reason why many companies trust Help Scout for their customer support management. You can create automations, saved replies, a knowledgebase, and a chat widget (they call it Beacon). Everything works as it's supposed to and we never had any issues so far. It's really easy to set up automations and saved replies, no need to look into their help docs. You just need to use your common sense to navigate through the dashboard. I am using it daily for my client's e-commerce business for the past 6 years and I can say that it's a really solid product. I also like their mobile app because it works really well. This is very important so you can attend to your customers even when you're not at your desk. Most customers want very quick responses and so the mobile app will be very handy when you don't have access to a computer. There's no issue with deliverability as all our emails and replies went straight to customers' inboxes, which is very critical for this kind of app. Cons: I found another software that has more features than this app and the pricing is also good. I wish Help Scout will have a feature where you can snooze or schedule an email or reply, and the ability to create embeddable forms. Also, I wish you can connect your social media accounts so you will be able to easily monitor your social media audiences when they message you or when they comment on your posts. These are available on the other software I found and it is a great alternative to this software. Read More LW Laurène W. Verified reviewer Computer Software 11-50 employees Used daily for less than 2 years Review source Reviewed September 2022 Help Scout is great for small teams looking for a simple and inexpensive shared inbox 4 Help Scout is a great option for small to medium teams who do not want and overly complicated and pricy Help Desk software. It lacks some nice-to-have features but it will still help you provide great customer service. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Help Scout is great for our 4-person Customer Success Team. We have been using it for over a year and it helps us provide high-quality customer support. It is easy to use, our customers like it because our emails look just like normal emails. Their support team is great, we always get quick and relevant answers. Cons: I think the reporting feature could really be improved, and we would appreciate a few more features to improve the daily management of support tickets. Reasons for choosing Help Scout Help Scout looks more like a regular inbox and not an overly automated ticketing system. It is very easy to setup and use. It is also cheaper. Reasons for switching to Help Scout Gmail doesn't work well as a shared inbox. Read More TP Thomas P. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed October 2024 Help Scout - We're always getting worse 1 Overall, I regret purchasing Help Scout and plan on switching back to Zendesk. Ratings Breakdown 2 Ease of use 2 Value for money 2 Customer support 1 Functionality Pros: The price was good, but now I see why they charge so little. Cons: They are constantly making poor decisions when designing updates. The last six months have been update after update that has made the platform harder to use for my agents. Applying Custom Fields, an action that previously took 1 click is now hidden behind a collapsed panels. Adding links is no longer a simple cmd+K macro. They replaced this standard keyboard command with their own internal "Command Pallet," which serves no use to our team. They still don't have SLA support. Read More DO Dwi O. Verified reviewer Financial Services 11-50 employees Used daily for more than 2 years Review source Reviewed May 2023 A great help desk platform 5 It's a great platform for small to medium scales businesses looking for a help desk platform. It has some key features which cover the majority of everyday needs with the added benefits of additional items which could be used as you expand. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Help Scout has been a great help desk platform for our business. Outside managing customer queries, we've utilized their workflow and saved reply features to semi-automate and fully automate several key areas. This has saved a lot of time and allowed us to focus on the customer. We've also been able to build our customer query management process around Help Scout and use this across multiple teams. It's a straightforward and easy-to-use platform that is intuitive in some aspects. Cons: While their workflow functionality is good, some areas are missing that would benefit this function. It would also be great if Help Scout had an internal SLA feature which was broad enough to cover various SLA scenarios. Reasons for choosing Help Scout It provided all the basic functionality we required when our team was smaller and also had features Read More JS Jakub S. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed September 2022 One of the best products I've ever used 5 It was truly great: managing emails and knowledge base, getting reports, adding in-app tooltips - all of that worked flawlessly, and in rare occasions in which I had to contact their support, it was one of the best experiences as well. If I could choose the tool to handle customer support again, I would go for Help Scout - and I suggest you (aka the reader) to do just that! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It makes managing incoming cases feel good - I've tried and seen other tools used primarily for customer support, and none of them were comparable to Help Scout for me. In Help Scout the entire UI puts the focus on serving the customer right, being light on unnecessary noise. Might sound cheesy, but somehow lets you connect better with the person on the other side of the screen. Cons: That I had to stop using it recently :( Other than that I didn't really find anything that I disliked there. Reasons for choosing Help Scout The entire experience was 10x better in Help Scout :) Read More AV Amanda V. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed October 2023 Very Solid Ticketing System 5 Overall, we absolutely love the app. It has suited our needs perfectly. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Love that you can set up multiple mailboxes and have multiple emails routing in to one space. The ability to see when a customer has viewed an email is also particularly useful and the search option is perfect. Cons: Keeps disconnecting from apps and support couldn't fix it. No desktop notifications which would be immensely helpful. Reasons for switching to Help Scout Zendesk was too expensive and didn't have all of the features we wanted without paying a lot. Read More VR Verified Reviewer Internet 11-50 employees Used daily for less than 2 years Review source Reviewed June 2021 Great for starting with customer support 4 It was good, although we decided pretty quickly to move to Intercom. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: It was easy to get going and was the first app we used for customer service. It had integration with multiple other apps such as Mailchimp. Supports multiple users. Cons: It was ticket-oriented, got us into working more with tickets than customers pretty quickly, not because HelpScout but because using tickets and emails for support. There was no integration with our website, so this was a bummer. Reasons for switching to Help Scout Interactive, customer-oriented with direct integration to our website. Read More CO Celeste O. Verified reviewer Printing 11-50 employees Used daily for more than 2 years Review source Reviewed August 2019 Great customer focused company to work with! 5 Excellent. While there is some admittedly cool functionality that other CRMs offer at higher prices, they don't make sense for our current business needs and you really can't beat Helpscout when it comes to their customer service and help resources. It's excellent working with a team who really care what their customers and their customers' customers think. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Their entire philosophy is centered around customer satisfaction and success. This mirrors our own approach and it's great seeing that in action. They are also great at handling questions and service requests, and I love all the support and information resources they offer. Cons: I wish the reporting functions were better and more detailed. Sometimes when something wasn't functioning in a way that worked for it, their response was suggesting a work around that would require a service plan upgrade when I figured out a work around that could work at our current level, but that is a very minor gripe. Reasons for choosing Help Scout At one point we considered switching to Zendesk, but at our current business size and needs, Helpdesk was clearly a better fit for our team. Read More SV Shaun V. Verified reviewer Computer Software 51-200 employees Used daily for less than 12 months Review source Reviewed July 2019 Stellar Support Tool for SaaS companies 5 We support a B2B SaaS platform in the Marketing Automation space and provide email support. Help Scout executes very well against the challenges that we have. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Help Scout is purpose-built for Support teams which is fantastic. The features, UI, and reporting align closely with how we run our support team which makes things a lot easier. We're big on automation and building on top of our tools and have been very impressed both with the workflow capabilities as well as the API endpoints and integrations that are possible. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. Cons: To deliver a really good and consistent experience, the support channels of email, chat, and phone are very discrete and can't be blended as easily together as say a tool like Intercom (where we were coming from). While a short-term pain for us, I think delivering better in each of the channels ultimately made us a more mature team in the end. Reasons for switching to Help Scout At the time, Intercom didn't have any concept of folders or prioritization and we grew to a point where we needed it badly. Read More Aimee Rebekah S. Verified reviewer Alternative Medicine 2-10 employees Used daily for more than 2 years Review source Reviewed January 2023 Solid Platform, Intuitive User Experience, 'Clean' Look & Feel, and Easy to Perform Basic Functions 5 I have used Help Scout for over a decade now and I'm kind of loyal to it. I had multiple problems this year where I was almost going to stop using it but their customer service is so good and thorough in the way that they communicate that I decided to stay. Help Scout is really affordable and it's really simple and it does have limits but if you're just looking for a simple way to track your emails and to provide a chat option for your website and to create a knowledge base then it's a really great tool. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: HelpScout is really simple to use & has a really clean interface and their customer service is A+++. I am someone who will stay with the company even if they don't have all the bells and whistles if they have excellent customer service, especially something like an email provider because it's hard to find really great customer service in email. I have been using it for over 10 years, & it also is like a database of all of my customer interactions. So I can type in the customers name at the top of the screen and it will pull up every email that they've ever sent in and every email that we've ever sent to them so it becomes this really powerful documentation tool. Cons: It doesn't have a ticketing system. So it's not so it sometimes it can be easy to miss emails or to have customer service emails go unanswered if a lot of emails come in at once. And a ticketing system and a lot of other email platforms it will bump it up to the top for you if you haven't answered it in a set amount of days but help scout doesn't have a easy way to do that. Even though it does have a knowledge base it's just not as strong in terms of customer service portal as some of the other tools I've explored like fresh desk. Read More Showing 1 - 10 of 226 Reviews [See All Reviews](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) ## Help Scout Popular Comparisons [Salesforce Sales Cloud vs Help Scout](https://www.softwareadvice.com/compare/2280-help-scout/vs/2764-Salesforce/)[Zendesk Suite vs Help Scout](https://www.softwareadvice.com/compare/2280-help-scout/vs/26892-Zendesk/)[LiveAgent vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/liveagent/)[LiveChat vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/livechat/)[Freshdesk vs Help Scout](https://www.softwareadvice.com/crm/freshdesk-profile/vs/help-scout/)[Milvus vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/milvus/)[HelpDesk vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/helpdesk/)[Tidio vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/tidio-chat/)[Intercom vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/intercom/)[Zoho Desk vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/zoho-desk/)[Salesforce Service Cloud vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/service-cloud/)[JIRA Service Management vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/jira-service-management/)[Odoo vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/odoo/) [Compare All Alternatives](https://www.softwareadvice.com/crm/help-scout-profile/alternatives/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (243) Recently recommended **133** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **132** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **19** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times Stuck Between Options? Our experts can help you compare Help Scout with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice