--- title: "Help Scout Software Reviews, Demo & Pricing - 2026" description: "Review of Help Scout Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/help-scout-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Help Scout Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/help-scout-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/help-scout-profile/alternatives/) # Help Scout Review From $30-$90/month Free version Free trial 3 plans Wondering if Help Scout is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Help Scout 4.6 [(226)](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) FrontRunner 2026 Pricing Starting at $30.00 per user per month ### About Help Scout Help Scout is the AI support suite that turns customer conversations into growth and retention. For over 15 years, it’s helped teams not only deliver world-class service, but understand the larger story of every customer relationship. - Inbox brings every support channel into one space built for collaboration between teams and AI. In their first year, companies take on 56% more conversations on average. - Envoy combines frontier AI models with insights learned from 3+ billion conversations to power Scout, an AI agent that resolves 73% of conversations on average. - Copilot acts as a senior-level teammate built right into the Inbox so your team always knows the right next step. - Signal gives support leaders the data to spot friction early and make better decisions across the whole business. Intuitive enough to adopt in a day and powerful enough to grow with your business, 80% of customers stay for 4+ years. Join 12,000+ teams setting a new standard for service and try Help Scout free. Do you work for Help Scout? [Manage this product listing](https://www.g2.com/products/help-scout/claim_requests/new?auto=true) Wondering if Help Scout is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Help Scout User Interface ## Popular Help Scout Alternatives Main Product Help Scout 4.6 [(226)](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.42Value for money - 4.65Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18834)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price ## Help Scout Pricing and Plans Help Scout has three plans. Standard is $30.00/user/mo billed monthly. Plus is $54.00/user/mo billed monthly. Pro is $90.00/user/mo billed monthly. Free versionFree trial Standard $30.00 per user, per month For growing teams looking to automate more tasks and move beyond email. Standard plan includes: - multiple inboxes - Live chat and SMS - WhatsApp, Instagram, and Messenger - Multiple knowledge bases - One basic SLA policy - Basic workflows - Unlimited tags and saved replies - AI Inbox assistant Plus $54.00 per user, per month For teams managing higher volume and complexity across multiple channels. Plus plan includes: - Salesforce, Jira, HubSpot apps - Advanced workflows - Two advanced SLA policies - Secure customer portal - Unlimited AI Drafts - Round robin routing - Internal teams - Group conversations by company Pro $90.00 per user, per month For teams that need the highest level of scale and security. Pro plan includes: - Unlimited workflows - Unlimited SLA policies - Multiple routing types - SSO/SAML - HIPAA compliance - Up to 50 light users - Dedicated onboarding specialist - Strategic account manager - Preferred pricing on Aircall Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Help Scout pricing compare to alternatives? Help Scout's starting price is $30.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Help Scout4.6[(226)](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) | $30.00 /user/mo | Available | Available | 4.4 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(18,834)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 | | [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 | | [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) | $15.00 /user/mo | Available | Not available | 4.6 | Help Scout4.6[(226)](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) * * * Starting price $30.00 /user/mo Free trial Available Free version Available Value For Money 4.4 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(18,834)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) * * * Starting price $55.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) * * * Starting price $15.00 /user/mo Free trial Available Free version Not available Value For Money 4.6 ## Help Scout Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Help Scout Access Controls/Permissions Activity Dashboard AI Copilot AI Summarization AI Text Generation AI Text Summarization Alerts/Notifications API Archiving & Retention Autoresponders Canned Responses Catalog Management Chatbot Chat/Messaging Client Portal Collaboration Tools Communication Management Configurable Workflow Contact Database Contact Management Content Library Customer Communication Customer Database Customer History Customer Portal Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Document Management Document Storage Email Management Email Monitoring Email Templates Event Triggered Actions Feedback Management For Startups Full Text Search Gmail Integration Help Desk Management Inbox Management Interaction Tracking Knowledge Base Knowledge Management Lead Management Live Chat Macros/Templated Responses Microsoft Outlook Integration Mobile Access Mobile App Multi-Channel Communication Multi-Language Multiple User Accounts Performance Metrics Prioritization Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting Reporting/Analytics Response Management Role-Based Permissions Routing Search Search/Filter Self Service Portal Service Level Agreement (SLA) Management Shared Inboxes Signature Management Single Sign On SMS Messaging Snooze Social Media Integration Spam Blocker SSL Security Support Ticket Management Support Ticket Tracking Tagging Task Automation Text Editing Third-Party Integrations Ticket Collaboration Ticket Management Ticket Resolution Unified Inbox User, Role, and Access Management Widgets Workflow Workflow Automation Workflow Management ## Help Scout Integrations FreshBooks Integration rated undefined from -1 review OnePageCRM Integration rated undefined from -1 review XTM Transifex Integration rated undefined from -1 review Google Workspace Integration rated undefined from -1 review elevio Integration rated undefined from -1 review Highrise Integration rated undefined from -1 review See all 68 integrations ## Help Scout User Reviews ## Help Scout customer ratings - Overall rating: 4.6/5 - Total reviews: 226 ### Rating distribution - 5 stars: 156 reviews (69%) - 4 stars: 56 reviews (25%) - 3 stars: 13 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.4/5 - Customer support: 4.6/5 - Functionality: 4.3/5 --- ### Best in Class - Overall rating: 5/5 - Reviewer: Sam S. - Industry: Telecommunications - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The are so good at what they do and know exactly who they are for and what they do best. I really like how they aggressively add and build out their features and think their product team does a great job. #### Cons More granular control of in app beacon messages. Would really like users to be able to give specific feedback on a AI convo or knowledge base article. --- ### A clean, no-fuss support tool that makes shared inbox management easy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered We use Help Scout for managing our shared inbox and handling customer support tickets, and it's been a solid addition to our workflow. It strikes a good balance between being feature-rich enough to handle real support volume and simple enough that the whole team can get up and running quickly. It does the fundamentals really well, even if it doesn't try to do everything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The simplicity is what stands out most. Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get comfortable with it quickly without much hand-holding. Managing a shared inbox feels organised and transparent, with conversations easy to assign, track, and follow up on. It keeps the team aligned without things slipping through the cracks. #### Cons While the simplicity is a strength, it can also feel limiting for teams with more advanced support needs. Reporting and analytics are fairly basic compared to some alternatives, and there's limited flexibility when it comes to customising workflows or automations. For teams that need deeper functionality or more sophisticated routing rules, it may start to feel restrictive as support volume grows. --- ### Help Scout is great for small teams looking for a simple and inexpensive shared inbox - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Help Scout is a great option for small to medium teams who do not want and overly complicated and pricy Help Desk software. It lacks some nice-to-have features but it will still help you provide great customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Help Scout is great for our 4-person Customer Success Team. We have been using it for over a year and it helps us provide high-quality customer support. It is easy to use, our customers like it because our emails look just like normal emails. Their support team is great, we always get quick and relevant answers. #### Cons I think the reporting feature could really be improved, and we would appreciate a few more features to improve the daily management of support tickets. --- ### It was ok for a while but seems to have gotten worse over time - Overall rating: 3/5 - Reviewer: Meghann O. - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It's easy to search, tag people/teams, and assign tickets. It also integrates well with our CRM. #### Cons It's often hard to follow threads and be able to see the initial conversation. I don't love the recent updates and we often had technical issues of our webhook disabling. --- ### A great help desk platform - Overall rating: 5/5 - Reviewer: Dwi O. - Industry: Financial Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a great platform for small to medium scales businesses looking for a help desk platform. It has some key features which cover the majority of everyday needs with the added benefits of additional items which could be used as you expand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Help Scout has been a great help desk platform for our business. Outside managing customer queries, we've utilized their workflow and saved reply features to semi-automate and fully automate several key areas. This has saved a lot of time and allowed us to focus on the customer. We've also been able to build our customer query management process around Help Scout and use this across multiple teams. It's a straightforward and easy-to-use platform that is intuitive in some aspects. #### Cons While their workflow functionality is good, some areas are missing that would benefit this function. It would also be great if Help Scout had an internal SLA feature which was broad enough to cover various SLA scenarios. --- ### One of the best products I've ever used - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was truly great: managing emails and knowledge base, getting reports, adding in-app tooltips - all of that worked flawlessly, and in rare occasions in which I had to contact their support, it was one of the best experiences as well. If I could choose the tool to handle customer support again, I would go for Help Scout - and I suggest you (aka the reader) to do just that! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes managing incoming cases feel good - I've tried and seen other tools used primarily for customer support, and none of them were comparable to Help Scout for me. In Help Scout the entire UI puts the focus on serving the customer right, being light on unnecessary noise. Might sound cheesy, but somehow lets you connect better with the person on the other side of the screen. #### Cons That I had to stop using it recently :( Other than that I didn't really find anything that I disliked there. --- ### Very Solid Ticketing System - Overall rating: 5/5 - Reviewer: Amanda V. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we absolutely love the app. It has suited our needs perfectly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Love that you can set up multiple mailboxes and have multiple emails routing in to one space. The ability to see when a customer has viewed an email is also particularly useful and the search option is perfect. #### Cons Keeps disconnecting from apps and support couldn't fix it. No desktop notifications which would be immensely helpful. --- ### Great for starting with customer support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Internet - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was good, although we decided pretty quickly to move to Intercom. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It was easy to get going and was the first app we used for customer service. It had integration with multiple other apps such as Mailchimp. Supports multiple users. #### Cons It was ticket-oriented, got us into working more with tickets than customers pretty quickly, not because HelpScout but because using tickets and emails for support. There was no integration with our website, so this was a bummer. --- ### Great customer focused company to work with! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Printing - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. While there is some admittedly cool functionality that other CRMs offer at higher prices, they don't make sense for our current business needs and you really can't beat Helpscout when it comes to their customer service and help resources. It's excellent working with a team who really care what their customers and their customers' customers think. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their entire philosophy is centered around customer satisfaction and success. This mirrors our own approach and it's great seeing that in action. They are also great at handling questions and service requests, and I love all the support and information resources they offer. #### Cons I wish the reporting functions were better and more detailed. Sometimes when something wasn't functioning in a way that worked for it, their response was suggesting a work around that would require a service plan upgrade when I figured out a work around that could work at our current level, but that is a very minor gripe. --- ### Stellar Support Tool for SaaS companies - Overall rating: 5/5 - Reviewer: Shaun V. - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We support a B2B SaaS platform in the Marketing Automation space and provide email support. Help Scout executes very well against the challenges that we have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Help Scout is purpose-built for Support teams which is fantastic. The features, UI, and reporting align closely with how we run our support team which makes things a lot easier. We're big on automation and building on top of our tools and have been very impressed both with the workflow capabilities as well as the API endpoints and integrations that are possible. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. #### Cons To deliver a really good and consistent experience, the support channels of email, chat, and phone are very discrete and can't be blended as easily together as say a tool like Intercom (where we were coming from). While a short-term pain for us, I think delivering better in each of the channels ultimately made us a more mature team in the end. --- Showing 1 - 10 of 226 Reviews [See All Reviews](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) ## Help Scout Popular Comparisons [Salesforce Sales Cloud vs Help Scout](https://www.softwareadvice.com/compare/2280-help-scout/vs/2764-Salesforce/)[Zendesk Suite vs Help Scout](https://www.softwareadvice.com/compare/2280-help-scout/vs/26892-Zendesk/)[LiveChat vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/livechat/)[LiveAgent vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/liveagent/)[Milvus vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/milvus/)[HelpDesk vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/helpdesk/)[Tidio vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/tidio-chat/)[Zoho Desk vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/zoho-desk/)[Salesforce Service Cloud vs Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/vs/service-cloud/)[Front vs Help Scout](https://www.softwareadvice.com/crm/front-profile/vs/help-scout/) [Compare All Alternatives](https://www.softwareadvice.com/crm/help-scout-profile/alternatives/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (256) Recently recommended **61** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18834) Recently recommended **37** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **6** times [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) **4.4** (5865) Recently recommended **2** times Stuck Between Options? Our experts can help you compare Help Scout with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice