Hotel Link Solutions Software

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Find out more:

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About Hotel Link Solutions

Hotel Link empowers accommodation providers with digital marketing services and technology solutions without any technical jargon. A full suite of core online cloud-based services offered by Hotel Link includes a channel manager to manage all accommodations' online channels of inventory distribution, a booking engine to provide a modern and user-friendly booking process to your guests, front desk module to help you organize the daily operations at your accommodation, website design tool to showcase your accommodation to the world, and a reputation manager to monitor what is said online about your accommodation. Hotel Link also has API integration with numerous other third-party systems likewise designed to boost the accommodations’ occupancy and profitability. ...
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Hotel Link Solutions User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 24 reviews

Elizabeth

Verified reviewer

Company size: 51-200 employees

Industry: Consumer Services

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Use

Problem solving when it comes to paying bills and layouts

Pros

Needed if running a hotel business working online to figure out budgets and everything worth looking into

Cons

Sorta outdated but works overall for what's needed would reccomend it is an ideal platform to use for this

Response from Hotel Link Solutions

Hi Elizabeth, thank you for recommending Hotel Link's platform to other users. We are so happy that the solutions can help you work smoothly. Thank you again for taking the time out to share your experience with us!

Replied July 2021

Silvana

Company size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Rockwater Resort Review

Professional company to be associated with. Their support team are excellent and always available. Have never experienced any down time. If there is a glitch, technical support work on the issue quickly to resolve in least amount of time.

Pros

website setup, calendar, payment and channel manager are easy to set up, implement and use.

Cons

There isn't much not to like. To use this software you don't need to be an IT guru. Every step of the way there is always an option to proceed or cancel action which is great.

Reasons for choosing Hotel Link Solutions

Easy to set up and use; cost is very affordable for the modules used; ability to converse with real people who listen.

Response from Hotel Link Solutions

Hi Silvana, thank you for sharing your feedback. We're really glad that you like our platform and find it easy to use. Hotel Link always listens to our clients' opinions and take action on improvement to enhance their experience.

Replied August 2021

Chomnan

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2017

Great system and best user experience

I used to use Hotel Link Solutions system 2 year, the user interface is look really friendly and easy to use. The Channel Manager is really fast to updated.

Response from Hotel Link Solutions

Hi Chomnan Cheng, thanks so much for your feedback! We're really glad you enjoyed our services.

Replied February 2021

Keith

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

November 2021

INTEGRATION with OTA'S NOT EASY BY ANY STRETCH OF THE IMAGINATION

Great Business Concept, with what seems a perfect choice, for those looking for a Calendar Minder. In a way I am glad to have tried the Software, I am sure it has made me stronger and more knowledgeable of the Industry and teaming up with Gianfranco has been a blessing

Pros

Gianfranco, A very knowledgeable Hotellink Consultant, the representative brings his A Game to the Table Priced competitively the package is well implemented by Hotellink Offers some great insights of the Travel Industry Perfect for those who set a years single tariff and happy to just walk away, but for those wishing to set different rates and criteria, you will find it painful.

Cons

The integration of the Calendar to the OTA's is more than problematic, it just does not work as it should, I am not sure where the problems lye, but it just makes life very stressful spending so much time finding solutions to all the glitches. The only OTA to run smoothly is Booking.com which is 5 stars The worst have to be Agoda and Airbnb, both not helped from their own internal support teams being practically non existent. I find the Calendar as useful as a Chocolate Tea Pot, trust me here if you have used Calendar Managers in the paste, this will kill you constantly flitting from one page to the other with no legend offered as to what all the Calendar Colours changing before your eyes mean ! At the beginning I thought the problem was all mine and like a New Car it just needed some more time to get into the nitty gritty, now months and months on, I now realise it is outdated and probably beyond a tweak or two.

Silvana

Company size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2021

Rockwater Resort Review

Hotel Link have been around for quite some time. They know their platform. The technical side is very well looked after and in the years we have worked with Hotel Link; there has never been a problem which could not be fixed or worked around. No downtime ever. Hotel Link team ensure that their templates and functionality are always up to date. If there is a function which is needed, they will look into the feasibility/viability to incorporate into their platform. They listen.

Pros

Using the extranet and ease of changing the look of the site is very easy. You don't need to understand the technical aspect of how the software works, you just know it does.

Cons

Customer reviews facility could be more prominent for the viewer.

Reasons for choosing Hotel Link Solutions

They are always reliable. Their templates and technical expertise is always evolving. Their product has never been stagnant. They are always trying to make the platform better and keep up with today's ever changing audience.

Response from Hotel Link Solutions

Hi Silvana, thanks so much for your feedback! We're really glad that you enjoyed our platform.

Replied February 2021

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