HubSpot Service Hub vs Zoho CRM
HubSpot Service Hub has 157 reviews and a rating of 4.45 / 5 stars vs Zoho CRM which has 6698 reviews and a rating of 4.31 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
- In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time.
Cons
- In our case, a multi-language Knowledge Base is missing to make the KB more complete.
- For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.
Pros
- Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.
- Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.
Cons
- The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.
- We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.
Pricing
Product Demo & Screenshots
Advisor Recommendations & User Awards
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
