# HubSpot Service Hub Software Reviews, Demo & Pricing - 2026 > Review of HubSpot Service Hub Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/hubspot-service-hub-profile --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / HubSpot Service Hub Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/alternatives/) # HubSpot Service Hub 2026: Benefits, Features & Pricing Wondering if HubSpot Service Hub is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview HubSpot Service Hub 4.4 [(190)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) FrontRunner 2026 Pricing Starting at $15.00 per month ### About HubSpot Service Hub Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics. Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback. Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation. Wondering if HubSpot Service Hub is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## HubSpot Service Hub User Interface ## Popular HubSpot Service Hub Alternatives Main Product HubSpot Service Hub 4.4 [(190)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.21Value for money - 4.54Customer support - 4.11Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## HubSpot Service Hub Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Service Hub Starter $15.00 per user, per month Plan includes: - 1:1 email - Calling - Canned snippets - Conversation routing - Conversational bots - Email scheduling - Email templates - Email tracking & notification - Facebook Messenger integration - HubSpot-provided phone number Read More Service Hub Professional $100.00 per user, per month Plan includes: - All Features in Starter - 1:1 Video Messaging - Agent presence in inbox - AI powered Reply - Recommendations - Book meetings on behalf of others - Breeze Customer Agent - Calling - Conversational bots - Conversation routing Read More Service Hub Enterprise $150.00 per user, per month Plan includes: - All Features in Professional - 200 Shared Inboxes - 100 Ticket Pipelines - Calling - 12000 Mins - 300 Teams - 5000 Playbooks - 5 Knowledge Bases - Conversation Intelligence - SSO - Custom Events Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HubSpot Service Hub Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of HubSpot Service Hub Access Controls/Permissions Account Alerts Account Management Activity Dashboard AI Copilot Alerts/Notifications Analytics API Autoresponders Calendar Management Canned Responses Chatbot Chat/Messaging Client Management Collaboration Tools Communication Management Contact Database Contact Management Customer Database Customer Engagement Customer Experience Management Customer History Customer Management Customer Segmentation Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Email Management Email Templates Engagement Tracking Event Triggered Actions Feedback Management Geotargeting Health Score Help Desk Management Inbox Management Interaction Tracking Knowledge Management Lead Generation Live Chat Macros/Templated Responses Marketing Automation Mobile Access Monitoring Multi-Channel Communication Multi-Language NPS of Customers Offline Form Onboarding Performance Metrics Prioritization Proactive Chat Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Search Self Service Portal Service Level Agreement (SLA) Management Single Sign On Social Media Integration Support Ticket Management Support Ticket Tracking Survey/Poll Management Task Management Templates Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing Usage Tracking/Analytics Workflow Management ## HubSpot Service Hub Integrations Intercom Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review OptinMonster Integration rated undefined from -1 review PhoneWagon Integration rated undefined from -1 review Privy Integration rated undefined from -1 review BrightTALK Central Integration rated undefined from -1 review See all 92 integrations ## HubSpot Service Hub User Reviews Overall Rating 4.4 Ratings Breakdown 5 52% 4 42% 3 5% 2 1% 1 1% Secondary Ratings Ease of Use 4.4 Value for money 4.2 Customer support 4.5 Functionality 4.1 Lillian G. Verified reviewer Hospital & Health Care 10000+ employees Used daily for less than 2 years Review source Reviewed August 2023 Hubspot helps us manage and resolve tickets 4 It's fantastic that you can add tickets and information from other parts of the site. It's got straightforward menus and a plethora of straightforward reports. The ability to create distinct permission tiers is another feature I appreciate. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I find it helpful that we have dashboards to track the outcomes of our efforts, both individually and collectively. Integration inside an organization is facilitated by the system's compatibility with other programs. Cons: It can be time-consuming for Hubspot data to be imported into other programs. There are several nice to use dashboards, but they can be slow to load. Reasons for switching to HubSpot Service Hub Hubspot is what we use to handle and resolve tickets. Dashboards are user-friendly and we receive daily and monthly reports and statistics. Suggested for those who want to improve communication inside a micro- or small-scale enterprise. To ensure that everyone working on the site has access to the information they need, it facilitates simple management and sharing of such information. Read More Laura H. Verified reviewer Hospital & Health Care 1001-5000 employees Used daily for less than 2 years Review source Reviewed September 2023 Great software for tracking sales and tickets 4 HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and aggregate the results in a well-organized dashboard. This allows you to see where you excel and where you need more work. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Using HubSpot's Service Hub is simple and straightforward. Numerous FAQ-answering video guides are available. These undoubtedly cut down on the amount of time spent communicating with support staff. However, the help desk is top-notch and always available. They're better than I could have hoped for. Cons: As the size of your team grows, you'll need to buy more seats to keep everyone on the same platform. It would be fantastic if purchasing the platform didn't restrict you to a specific amount of seats. Reasons for switching to HubSpot Service Hub The process of recording and maintaining data about all of our current customers. Managing growth and sales in one place. Better process efficiency can be achieved through the use of templates. Read More VR Verified Reviewer Computer Software 51-200 employees Used weekly for less than 2 years Review source Reviewed November 2024 Bundled support platform that's lagging behind competitors 3 Ratings Breakdown 2 Ease of use 3 Value for money 3 Customer support 2 Functionality Pros: Integrated with Sales Hub and Marketing Hub, one stop solution for both pre-sales and post-sales. Cons: Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities. Read More Josh A. Verified reviewer Information Technology and Services 11-50 employees Used weekly for less than 12 months Reviewed November 2019 Hubspot Service Hub 5 Overall, Service Hub has been a pleasantly surprising experience. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand. Cons: I'd love to see an OAuth option in the future to put our knowledge base behind a login. Reasons for choosing HubSpot Service Hub Single platform for sales and service teams. Enjoyed the look and feel of the knowledge base more. The quick insights seemed to be spot on to how we want to measure Knowledge Base success. Reasons for switching to HubSpot Service Hub Integration with our Hubspot CRM. Read More SG Stephanie G. Verified reviewer Marketing and Advertising 2-10 employees Used daily for free trial Review source Reviewed June 2025 Great Customer Service Hub 4 HubSpot Service Hub is a strong customer service platform, especially because we use other HubSpot tools. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: HubSpot Service Hub is user-friendly, Pretty seamless integration with other HubSpot tools and the live chat feature is easy to set up and efficient for real time customer support. Cons: A little pricy for a smaller business, as well as at times slow loading times for the dashboard functions Read More TM Tina M. Verified reviewer Construction 11-50 employees Used daily for less than 12 months Review source Reviewed February 2025 HubSpot is the Spot! 4 My overall experience is great. I would definitely recommend this to many other companies. It made tracking leads so much smoother. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The part I liked most about HubSpot is how much assistance they provide to new customers learning the system. It made onboarding a breeze. Cons: I didnt like how much automation had to be done to make everything work the way we needed to. Honestly it was expected though. Reasons for switching to HubSpot Service Hub Needed something that had better analytics Read More JD John Floyd D. Verified reviewer Education Management 51-200 employees Used daily for less than 2 years Review source Reviewed March 2025 Experience in using HubSpot Service Hub 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: What I like the most in using HubSpot Service Hub is the help desk and ticketing, and SLA Management features. Cons: There are times that when I received notifications, it will covered up the latest. Read More MT Megan T. Verified reviewer Construction 11-50 employees Used daily for less than 6 months Review source Reviewed April 2025 Good if you use a lot of lead sources 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: We like how it combines all of our lead sources into one place. We use a lot and they get difficult to keep track of so this alleviates that mess. We also like the copilot feature. Cons: I find the interface to be a bit messy but that's my personal preference. Read More SN Samuel N. Verified reviewer Broadcast Media 501-1000 employees Used daily for more than 2 years Review source Reviewed December 2024 Giving you a Unified View Of all your Customers at a go 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The way it helps provide excellent support and build strong customer relationships. The fact it has a strong data centralization allowing everyone access the same information hence efficient customer support. Cons: My experience has been incredible, i didn't find any challenges. Read More TC Torlock C. Verified reviewer Computer & Network Security 2-10 employees Used daily for less than 2 years Review source Reviewed December 2024 Great CRM for growing and enterprise companies 4 Overall I'm very happy with the quality and depth of services as well as customer service Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce, Magenta, Shopify and many more. In addition it has a great community both on and off thr platform as well as a well documented API with examples for many OOP languages. It's popularity had also spawned uncountable opensource projects on GitHub if you need customisation to integrate for something unconventional. Cons: Pricing and pricing plan features could be more accommodating for smaller businesses Read More Showing 1 - 10 of 190 Reviews [See All Reviews](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) ## HubSpot Service Hub Popular Comparisons [Salesforce Sales Cloud vs HubSpot Service Hub](https://www.softwareadvice.com/compare/2764-Salesforce/vs/87104-hubspot-service-hub/)[Zendesk Suite vs HubSpot Service Hub](https://www.softwareadvice.com/compare/26892-Zendesk/vs/87104-hubspot-service-hub/)[LiveAgent vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/liveagent/)[LiveChat vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/livechat/)[Freshdesk vs HubSpot Service Hub](https://www.softwareadvice.com/crm/freshdesk-profile/vs/hubspot-service-hub/)[Milvus vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/milvus/)[HelpDesk vs HubSpot Service Hub](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/hubspot-service-hub/)[Tidio vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/tidio-chat/)[Intercom vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/intercom/)[Zoho Desk vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/zoho-desk/)[Salesforce Service Cloud vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/service-cloud/)[JIRA Service Management vs HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/jira-service-management/)[Front vs HubSpot Service Hub](https://www.softwareadvice.com/crm/front-profile/vs/hubspot-service-hub/) [Compare All Alternatives](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/alternatives/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (245) Recently recommended **121** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **116** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **20** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times Stuck Between Options? 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