# Inbenta Software Reviews, Demo & Pricing - 2026 > Review of Inbenta Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/inbenta-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Inbenta Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/inbenta-profile/reviews/) # Inbenta 2026: Benefits, Features & Pricing Wondering if Inbenta is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Inbenta 4.7 [(13)](https://www.softwareadvice.com/crm/inbenta-profile/reviews/) Pricing Pricing available upon request ### About Inbenta Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications. With its powerful NLP technology, the platform is able to understand human language and return the appropriate content whenever a customer has a query. This increases self-service rates, reduces incoming support requests, and frees agents' time, helping them focus on more complex cases. The 4 modules include: - a transactional, high-performing AI chatbot - a knowledge center to help users easily find answers - a semantic search engine to make search easy - a ticketing system to increase agents' performance The solutions easily integrate with existing systems like ERPs, CRMs, IVRs, and a large catalog of solutions, and they can be easily plugged in to pull content from hundreds of data sources. The technology is available in over 35 languages, helping you scale your business across the globe. Wondering if Inbenta is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Inbenta User Interface ## Popular Inbenta Alternatives Main Product Inbenta 4.7 [(13)](https://www.softwareadvice.com/crm/inbenta-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.91Value for money - 4.75Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## Inbenta Pricing and Plans Starting price: $4,000.00 Free Trial Free Version Basic $4,000.00 per user No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Inbenta Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Inbenta Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Escalation API Catalog Management Chatbot Chat Transcript Collaboration Tools Communication Management Configurable Workflow Contact Management Content Management CRM Customer Service Analytics Customizable Branding Decision Support Discussions/Forums Email Management For eCommerce For Sales Teams/Organizations Full Text Search Intent Recognition Interaction Tracking IVR Knowledge Base Management Knowledge Management Lead Capture Live Chat Multi-Channel Management Multi-Channel Marketing Multi-Language Natural Language Processing Natural Language Search One-to-One Messaging Performance Metrics Pre-Configured Bot Prioritization Proactive Chat Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-time Conversations Real-Time Monitoring Real-Time Reporting Reporting/Analytics Reporting & Statistics Search/Filter Self Service Portal Sentiment Analysis SEO Management Social Media Integration Speech Recognition Surveys & Feedback Text Editing Ticket Management Virtual Personal Assistant (VPA) Visual Analytics Workflow Automation ## Inbenta Integrations WhatsApp Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review NiCE CXone Integration rated undefined from -1 review Salesforce Service Cloud Integration rated undefined from -1 review ## Inbenta User Reviews Overall Rating 4.7 Ratings Breakdown 5 69% 4 31% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.9 Customer support 4.8 Functionality 4.6 VR Verified Reviewer Utilities Self-Employed Used daily for less than 6 months Review source Reviewed January 2023 I like it because it's very easy to use 5 I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: I like the ease of use and without many difficulties Cons: the ibenta app should have more functions and be free to reach more users Read More TT Tina T. Verified reviewer Non-Profit Organization Management 51-200 employees Used daily for less than 6 months Reviewed December 2021 I highly recommend Inbenta to improve your customer experience 5 The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q & A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently. Cons: The software definitely has a learning curve, but it has so many well built features it is completely understandible. Read More VD Vanessa D. Verified reviewer Leisure, Travel & Tourism 10000+ employees Used daily for less than 2 years Reviewed December 2021 Useful AI Chatbot and Live Chat Integration 4 Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use. Cons: For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready. Read More DS David S. Verified reviewer Computer Software 51-200 employees Used daily for less than 2 years Reviewed December 2021 Excellent Chatbot and AI Solution 5 Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Implementation was very easy and straight forward and management after implementation has been a breeze. Cons: The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when. Read More Jv Johan v. Verified reviewer Food & Beverages 10000+ employees Used daily for more than 2 years Review source Reviewed October 2020 Inbenta in the Retail Market 5 AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Integration into our system was seamless, and ease of use - easy to train staff Cons: We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell. Reasons for choosing Inbenta Ease of use, Support and the product has all the current functionality - even BOTS !!! Vendor Response We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us! Replied January 2021 Read More DH Daniel H. Verified reviewer Computer Software 51-200 employees Used daily for less than 12 months Reviewed December 2021 Wonderful producr 5 wonderful customer service, top tier support and they are responsive and provide a fantastic product. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The chatbot saves some much time and gets answers with little labor from humans. The bot lets you focus on important issues and helps mitigate support cases. Highly recommend Inbenta! Cons: no issues noted, its a great product. The set up can be a little intimidating and the FAQs could be a little more user friendly but the support team at Inbenta makes up for that with excellent hands on help with implementation. Read More BD Brenda D. Verified reviewer Security and Investigations 10000+ employees Used weekly for more than 2 years Review source Reviewed October 2020 Inbenta Review 4 Tech Support from Inbenta has been excellent and very responsive to my questions and requests. Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: I like the ability to provide user friendly information to our customers on our products via our website at any time of the day or night. Cons: I am new to administering this tool. Learning the system and understanding how to adjust answers to provide a desired outcome has been a challenge for me. Reasons for choosing Inbenta I was not involved with the choosing of this product so unfamiliar with what other options were considered. Vendor Response Thanks for taking the time to review our products and services Brenda, we really appreciate it! We hope you'll enjoy administering this tool, don't hesitate to contact our support team should you need any help. Replied January 2021 Read More KI Kei I. Verified reviewer Information Technology and Services 5001-10000 employees Used daily for more than 2 years Review source Reviewed May 2021 AI chatbot with semantic search engine 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Inbenta AI chatbot responds highly accurate answers to endusers' questions even without pre-training by yourself. Moreover, it has customer portal, 3D avatars, RESTful APIs for integration, and so on. Cons: simplified customer portal for specific use cases Read More JD Jelle D. Verified reviewer Computer Software 2-10 employees Used weekly for less than 12 months Review source Reviewed June 2022 Inbenta is one of my favorites! 5 My overall experience is just great. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Working with Inbenta has been very easy, including setting it up. The UI is simple and great. Has been a great addition of software in my team. Cons: Even though the UI is great it could use more functionalities. Besides that I can't think of anything. Read More CG Charlie G. Verified reviewer Information Technology and Services 501-1000 employees Used weekly for less than 2 years Review source Reviewed October 2020 Great product and partnership 4 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: inBenta is always looking for ways to improve their software. They are a great partner to work with and always available to customize based on client requirements. Cons: Having access support line that is available in multiple time zones globally Reasons for choosing Inbenta Functionality, ease of use of technology and flexibility Vendor Response Thank you for your review Charlie, we really appreciate it! Replied January 2021 Read More Showing 1 - 10 of 13 Reviews [See All Reviews](https://www.softwareadvice.com/crm/inbenta-profile/reviews/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24121) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16378) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4464) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Inbenta with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice