Inbenta

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Inbenta

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About Inbenta

Inbenta's natural language processing (NLP) technology has been integrated into Inbenta Enterprise Search for Customer Support and E-commerce. The Enterprise Search solution scrapes existing knowledge bases, FAQs and help content. Inbenta also offers integrations with Zendesk, Salesforce Desk, Service Cloud and other help desk platforms and is able to receive queries in over 25 languages. Inbenta E-Commerce Search uses NLP technology to understand the meaning of a customer’s query. The search engine then pulls information from the query such as colors, sizes, prices and product numbers and returns the relevant products and services. Additionally, this same technology can be applied to conversational chatbots and virtual assistants to provide users using...

Inbenta Pricing

Inbenta is a scalable solution that charges based on the number of sessions or searches that occur o

Starting price: 

$4,000.00 

Free trial: 

Not Available

Free version: 

Not Available

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Inbenta User Reviews

OVERALL RATING

Showing 5 reviews

Johan

Woolworths

Verified reviewer

Company size: 10,000+ employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed October 2020

Inbenta in the Retail Market

AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact

Pros

Integration into our system was seamless, and ease of use - easy to train staff

Cons

We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell.

Reasons for choosing Inbenta

Ease of use, Support and the product has all the current functionality - even BOTS !!!

Response from Inbenta

We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us!

Replied January 2021

Kei

Application Services Div.

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed May 2021

AI chatbot with semantic search engine

Pros

Inbenta AI chatbot responds highly accurate answers to endusers' questions even without pre-training by yourself. Moreover, it has customer portal, 3D avatars, RESTful APIs for integration, and so on.

Cons

simplified customer portal for specific use cases

Brenda

Allegion

Verified reviewer

Company size: 10,000+ employees

Industry: Security and Investigations

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Customer support

5

Functionality

5

Reviewed October 2020

Inbenta Review

Tech Support from Inbenta has been excellent and very responsive to my questions and requests.

Pros

I like the ability to provide user friendly information to our customers on our products via our website at any time of the day or night.

Cons

I am new to administering this tool. Learning the system and understanding how to adjust answers to provide a desired outcome has been a challenge for me.

Reasons for choosing Inbenta

I was not involved with the choosing of this product so unfamiliar with what other options were considered.

Response from Inbenta

Thanks for taking the time to review our products and services Brenda, we really appreciate it! We hope you'll enjoy administering this tool, don't hesitate to contact our support team should you need any help.

Replied January 2021

Charlie

Alphanumeric

Verified reviewer

Company size: 501-1,000 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

4

Customer support

3

Functionality

4

Reviewed October 2020

Great product and partnership

Pros

inBenta is always looking for ways to improve their software. They are a great partner to work with and always available to customize based on client requirements.

Cons

Having access support line that is available in multiple time zones globally

Reasons for choosing Inbenta

Functionality, ease of use of technology and flexibility

Response from Inbenta

Thank you for your review Charlie, we really appreciate it!

Replied January 2021