Powerful and Useful ERP software

Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way

Pros

It has all of the tools needed to perform your job. It could be as fancy and broad as you design it

Cons

It could be a little difficult to learn how to use it

Experience With Infor Saleslogix

I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in.

Pros

Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

Cons

Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.

Infor CRM

Pros

The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features.

Cons

The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis.

Very good product...easy customization to your sales process

Pros

Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.

Cons

We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.

Powerful but not well documented if you are trying to set up on your own.

This software is very robust. It is somewhat difficult to understand and the included help is less than helpful. It's much like learning a new programming language without any instruction so you can spend a great deal of time struggling through the syntax. Previous development/programming experience is definitely required to set this up properly unless you are doing very basic configurations. It does allow you to integrate SQL calls to tables outside of the included table structure which is a great way to pull in the data if it already exists elsewhere. It has a lot of great features however often times the help documentation will simply say "Custom Feature" and give you no clue how to use it! I like to be able to research things myself without having to reach out to customer support frequently and the documentation is so lacking you definitely end up reaching out, also documentation frequently neglects to use the correct syntax, omitting necessary punctuation! Overall I really like the product but would love to see some enhancements to the documentation and also some additional space to add your own documentation in the option list and matrices structure. (Option list Groups could definitely use this!)