Formerly Saleslogix, Infor CRM offers a flexible customer relationship management (CRM) system for managing relationships, information and CRM. It provides comprehensive capabilities for managing sales, marketing and customer service activities and information across the enterprise.

This system is suited for small to midsized businesses, mid-market organizations and departments within larger enterprises with fewer than 1,000 users.

This product's core is sales force automation (SFA), but its capabilities extend to marketing automation, campaign management, workflow automation, customer service and support and budget and revenue tracking. It offers international support and its customer base extends to multiple countries across the globe.

This system offers mobile CRM capabilities, enabling users to manage accounts, contacts and opportunities all from their mobile devices.

Infor CRM offers multiple deployment options including on-premises, cloud and hybrid environments with named, concurrent, flex and subscription licenses available.

This solution runs on Microsoft SQL and Oracle database servers. Integration with Microsoft Exchange, Outlook and Lotus Notes is available.



14 Reviews of Infor CRM (formerly Saleslogix)

Overall rating

3.5 / 5 stars

Showing 1 - 14 of 14 reviews

November 2018

Ken from Legal Services

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Infor CRM

Pros

The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features.

Cons

The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis.

Response from Infor of Infor US, Inc.

Replied November 2018

Thank you for your review. We highly value customer input and are committed to ensuring the highest level of satisfaction. Infor CRM has several ways to build and filter list views and we'd be happy to spend a few minutes showing you how. Please contact erik.tavenner@infor.com to schedule a convenient time.

October 2018

Galen from Quest Technology Management

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Daily user of Infor CRM since July 2016 and truly love the detail

Pros

Ease of storing and finding key data, especially project details and contact history info. Love the LookUp options

Cons

There aren't many Cons that I've found. Its format is layed out very simply to provide great flexibility

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2018

I love it!

I use this daily at work and its way better than a previous system we were using for years. This one is way more practical, I love how you can customize the layout and pull up different customer information using a few different ways. I really enjoy using this daily.

Pros

We use it daily to track orders.. You can build favorites, track orders and more

Cons

I don't like how in some areas you can not cut and paste

July 2018

Steve from Schenck SC

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Good overall CRM system. Cost effective vs. SalesForce

Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients.

Pros

Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com

Cons

Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools.

June 2018

Kathleen from CornellCookson

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

June 2018

Horrible Software

Pros

There is not much to like about this product. I have to put in 100 characters in order to submit my review, so that is what I am doing.

Cons

Continually run into errors or the system just logs you off in the middle of doing a task. We have many service requests in and only a small amount get done or if they are done they are done incorrectly. Software updates ALWAYS causes havoc--there are always bugs that need to be worked out. When one area is fixed, another area starts having issues. Often, it works in beta and when it is rolled out live it does not work.

Sending Outlook messages to CRM is usually touch and go--it works if it feels like it. SLOW response time when saving--I call it the spinning wheel of death. It is a slow process to move one contact to another account--Attachments do not follow the contact (there should be an option to select if the user wants the attachments to follow.)

DQ software (an extra purchase to weed out duplicate accounts and contacts) is slow and does not pick up the majority of the duplicates. I have more success sorting and reviewing the Account and Contact data myself. Using DQ does not allow the user to sort the lists in any order--results are in groups, so if you see an account or contact in another group that you want to combine with another group, you are unable to do so. When working within a group not all the columns can be used for filtering the list (group).
We have two modules that were designed for our company and there are always bugs--The program often freezes or does not respond when saving. More often than not, when saving notes/history--you think it is frozen, you hit save again and maybe again to be safe, but when the program finally responds, it actually saves the information multiple times.

Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth. Many fields you would think would be available (all fields with a person's name). Many times the only selection is a nondescript user number. This is useless.

When sorting through lists, if you select an item in the list and go back to the list the program takes you back to the top of the list instead of where you left off in the list. This is a big time waster.

Group Deleting is not available/errors out. Each item must be opened and deleted. Big time waster if you know there are several in a group that need to be deleted.
Unable to have one contact associated with multiple offices. You must have duplicate contacts to achieve this goal.

May 2018

Michael from Hanesbrands Inc.

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

May 2018

The worst CRM of all time

Pros

Call my company and ask them about using CRM of Infor to handle their CRM needs? Answer? Nothing good

Cons

My company lost so many customers because the implementation of CRM Infor was a disaster. Hundreds of wrong orders because the system couldn't handle the growth of our company. It was a nightmare.

March 2018

Dani from VAAAC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

March 2018

What a disaster!!

Pros

Easily accessible and managing contacts within the platform is easy to do. The interface is highly customizable. Web-based tool and also has a mobile site, so it can be accessed from anywhere. There have been some product design improvements that have upgraded the platform recently.

Cons

This interface is hard to maintain because of its custom features. Infor customer service ha not been helpful when we call them for help. Training for this cumbersome tool costs additional funds and isn't included in the software price. Seems like a lot of nickel and diming to me!

November 2016

Margaret from MHQ, Inc.

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2016

Powerful but not well documented if you are trying to set up on your own.

This software is very robust. It is somewhat difficult to understand and the included help is less than helpful. It's much like learning a new programming language without any instruction so you can spend a great deal of time struggling through the syntax. Previous development/programming experience is definitely required to set this up properly unless you are doing very basic configurations. It does allow you to integrate SQL calls to tables outside of the included table structure which is a great way to pull in the data if it already exists elsewhere. It has a lot of great features however often times the help documentation will simply say "Custom Feature" and give you no clue how to use it! I like to be able to research things myself without having to reach out to customer support frequently and the documentation is so lacking you definitely end up reaching out, also documentation frequently neglects to use the correct syntax, omitting necessary punctuation! Overall I really like the product but would love to see some enhancements to the documentation and also some additional space to add your own documentation in the option list and matrices structure. (Option list Groups could definitely use this!)

Response from Infor of Infor US, Inc.

Replied November 2016

We appreciate your feedback and comments. Infor CPQ takes pride in ensuring customers like you receive great experiences and we welcome the opportunity to connect with you to discuss your review further. Please contact us at CXSuite@infor.com.

November 2016

Tony from Stylmark

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2016

CPQ Review

Could use more online or local help on functionalities and items. Still an early user but would like to see more "built-in" help.

Pros

Easy to follow programming steps that are nicely structured visually.

Cons

Would like to see some sort of reporting that would show structure of rulesets in a single document.

Response from Infor of Infor US, Inc.

Replied November 2016

We appreciate your feedback and comments. Infor CPQ takes pride in ensuring customers like you receive great experiences and we welcome the opportunity to connect with you to discuss your review further. Please contact us at CXSuite@infor.com.

November 2016

Jeremy from Better Engineering

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Great Functionality, Intuitive Interface

Software had all the functionality I required, but encountered a minor issue when linking with CSI. Interface was easy to use and matrices and rulesets were easy populate.

Response from Infor of Infor US, Inc.

Replied November 2016

We appreciate your feedback and comments. Infor CPQ takes pride in ensuring customers like you receive great experiences and we welcome the opportunity to connect with you to discuss your review further. Please contact us at CXSuite@infor.com.

October 2016

MIGUEL from Toros Insurance Agency

Company Size: 1 employee


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

CRM REVIEW

THIS PRODUCT IS VERY EASY TO USE COMPARED TO OTHER SOFTWARE OUT THERE. THERE'S NO DOUBT THAT ANYBODY NEW TO CRM COULD LEARN ON THERE OWN WITH IN 30 MINUTES OF USE.

Pros

THE ACCURACY OF THE RATING, I DON'T HAVE TO WORRY ABOUT UPRATES LATER IN THE FUTURE. WHAT YOU SEE IS WHAT YOU GET.

Cons

THE ONLY CON AND ITS A VERY MINOR CON IS THAT SOMETIMES IT WILL LAG FROM ONE PAGE TO ANOTHER, BUT AGAIN IT'S JUST A VERY MINOR LAG.

August 2016

Andrew from Monarch Brands


Ease-of-use

2.5 of 5

Value for money

1.5 of 5

Customer support

2.5 of 5

Functionality

3 of 5

August 2016

Frustrations with ERP Integration

Pros

The Outlook integration is seamless (if you run PCs). Record history, documents, new contacts and accounts directly to the CRM without leaving the comfort of outlook... Ignore all of the above if you have MACs - Infor doesn't support it.

Cons

Infor and Sage advertised by Brainsell as a seamlessly integrated CRM. However, a third party software 'Starfish' is needed to translate between the two products. Starfish is far from efficient, and struggles with custom ERP integration.

Response from Aaron of Infor US, Inc.

Replied August 2016

We take your comments very seriously and will attempt to contact you to discuss your issues. Our customers are very important to us and we are committed to ensuring the highest level of satisfaction.

May 2016

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

May 2016

Experience With Infor Saleslogix

I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in.

Pros

Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

Cons

Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.

April 2018

Nitin from SmarterMe

Company Size: 11-50 employees

Review Source: GetApp


April 2018