Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills.

When linkedin changed their url format I was stuck with over 3000 records with bad url's.

It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft.

Some functionality has been lost in transitioning to keap ownership.

Sick and tired of paying money for something no one can make function and do what I need.

We found this one of the best CRMs in market and application built quality is great.

The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things.

The only bad thing is that it has no documentation in Spanish and that it is a bit expensive.

I started with Infusionsoft before it was Keap. Customer service was way better before the were bought out.

Landing pages rarely work and I have had multiple events and lost hundreds of leads during the KEAP take over of Infusionsoft. Now I have too much money invested to make a switch.

My overall experience is fantastic. Infusionsoft is advanced and I applaud the creators for their brilliant and creative minds.

I requested a cancellation of our acccount which, to this day, has not been actioned. I have had to go to my bank to block further charges of my account.

No meaningful R&D, poor support, and no email integration.

Keap has really been awesome so far and I will keep using it.

But it's just things like that that make the platform feel so outdated. For the first couple of years, we felt like the customer support was fantastic.

I don't know much about the pricing, but I have heard that it's a great value comparatively.

It  gives us the ability to help the customer feel secure in their purchase also helps to cover our end if one tries to lie and say they didnt recieve it.

We love Infusionsoft because it is user friendly, intuitive and we have been able to combine our marketing campaigns into the software.

There is a learning curve to understanding how to set up and send emails. It's also hard to manage email contacts.

I am happy with their level of support as well. I would recommend it to someone that is serious about building an online business.

Positive experience and great customer support.

Spark has really refined this for me and allows me to better manage and maintain relations and lead magnets. Content is easy to sort and manage, great pricing structure.

Could be sold as a product, pay once, and when upgrades are release company could charge small amounts that clients will upgrade.

And even better than the Mail app on iOS, which has problems with push notifications when using gmail. I also like the design, ease of use, and many useful settings and functions.

First, I love the appearance and ability to customize. I'm a visual person and being able to choose folder colors, background, etc, makes it more appealing to me.

Overall, really useful in managing contacts. Has really great value for money, great functionality and user experience and all in all great design.

Super simple UI and interface, simplifies processes.

App is very stable and easy to handle more than one account, it also offers a smart inbox with all accounts together.

This is the vert unique resource that we missed. Also Spark could be sold as a product not as a signature, signature is not good.

How user friendly the platform is. It's just plain intuitive.

I'm a Getting Things Done fan and Spark helps me stay organized and save time when dealing with email.

My husband and I use Share instead of sending emails back and forth because it's easier to keep track of the conversation. There are lots of other great features, but these are the ones I use most.

In general, I am satisfied and am not going to try something else yet.

Spark is very easy to use and it is very useful in class because it help students to use pictures and music and express their thoughts, you can type on the pictures and insert them in Spark.

My overall experience, though short, is really good. This software is good for a small and upcoming family business to handle all those details for me whilst concentrating on what is really important.

My only complaint (and it's a minor one) is that I can't change the color of some of the folders (Spam, Outbox, etc.).

Clean UI and user experience makes Spark ahead of other solutions.

I have not yet found anything that I could really criticise as a con.

US Dollar

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences.


Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts.


The system’s reporting and analytics tools help users run analyses on parameters such as emails, campaign performance, and ROI data. Users can access Keap remotely on Android and iOS devices. It offers integration with QuickBooks, SalesForce, Outlook, Gmail, plus more. 


Pricing is on a monthly subscription basis and includes support via phone, email, and FAQs. 



LongDescription

A/B Testing

Cataloging/Categorization

Lead Notifications

Customer Surveys

Multi-Channel Marketing

Electronic Payments

Personalization

Social Marketing

Request Assignment

Lead Engagement

Lead Capture

Activity Tracking

SEO Management

Data Synchronization

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Responsive Web Design

Sales Pipeline Management

Referral Tracking

Task Scheduling

Order Management

Calendar/Reminder System

Relationship Tracking

Invoice Management

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Sales Orders

Customer Database

Shopping Cart

Calendar Management

Customizable Fields

Sales Trend Analysis

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Promotions Management

Campaign Planning

Customer Support

Lead Generation

Email Templates

Customer Activity Tracking

Self Service Portal

Subscriber Management

Contact Management

XML/RSS

Pricing and Cost Calculations

Form Builder

Configurable Workflow

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Sales Reports

Sales Activity Management

Real Time Data

Performance Metrics

Routing

Territory Management

Click Tracking

Shared Contacts

Marketing Automation

Landing Pages/Web Forms

Request Escalation

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

CAN-SPAM Compliance

Reporting & Statistics

Predictive Analytics

Segmentation

Reminders

Visitor Tracking

Website Visitor Tracking

Sales Automation

Customizable Templates

WYSIWYG Editor

Billing & Invoicing

Image Library

Conversion Tracking

Lead Nurturing

Interaction Tracking

Web Forms

Mac OS

Web browser (OS agnostic)

Keap is available across three pricing plans based on the number of users and contacts.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

Keap

In Person

Live Online

Webinars

Documentation

Videos

Canadian Dollar

Spark is a cloud-based customer relationship management (CRM) platform for small and midsize home construction companies. It offers contact and inventory management, sales automation tools, company branding options, reporting and more.

Spark’s contact management tools let users view and rate leads, create profile pages and filter contacts. Users can contact leads individually or with bulk actions, group leads together and add Q&A sections to lead profiles. Other features include price tracking data, real-time stacking plans and price management tools.

Configurable registration pages include source tracking, custom questions and widgets, notifications and thank-you email generation. The built-in email designing tool lets users create marketing emails with graphics and rich text formatting. Reports can also be run to analyze sales, traffic, marketing sources, realtor visits, inventory and more.

Support is available via email.



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