About InGenius

Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage and report on customer call interactions on a unified platform. It integrates telephony systems with customer relationship management applications, allowing administrators to streamline all operations, from inbound or outbound calling to report generation within the existing business CRM.

It includes a screen pop functionality, which automatically displays customer data on agents' screens before calls are answered. A click to dial module equips agents to click and call any number from within the CRM and maintain automated logs for managers to track progress on leads. Additionally, CRM Screen Transfer allows agents to improve productivity by ensur...


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5 Reviews of InGenius

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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May 2019

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Jacob from Goshen College

Verified Reviewer

Company Size: 201-500 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2019

InGenius is such a helpful tool

Pros

InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!)

Cons

Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.

Response from InGenius

Replied June 2019

Thanks so much for your review! We're happy to hear things are going well and appreciate hearing what's been most helpful to you.

February 2021

Ange from Greatland

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

InGenius - Productivity Boosting Tool

Pros

We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction.

Cons

I have nothing negative to say about our experience with InGenius.

December 2016

Sulabh from Meredith

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2016

Ingenius CTI

We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front. They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.

Response from InGenius

Replied December 2016

Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working. You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com.

January 2021

Warren from OSEG

Company Size: 51-200 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

January 2021

InGenius Connector Review

Pros

We currently use the InGenius sidebar, which is directly integrated into our Salesforce instance and helps logs activities directly to accounts. Our sales reps love the functionality and ease of use while they are on the phone, and as an administrator, we love how we can standardize the fields for clean data and reporting

Cons

As an administrator, I do not have any negatives for this product. It has worked correctly for years and continues to serve its purpose

January 2021

BRock from Ottawa Sports and Entertainment Group

Company Size: 51-200 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

OSEG - Review

Pros

Ease of use for our sales and service team. Ability to log and access customer information in real time to minimize customer wait times and enhance sales/relationship touch point with our customers.

Cons

No current complaints on the software capabilities.