IT Glue
About IT Glue
IT Glue Pricing
Basic: $29/user/month* Select: $34/user/month* Enterprise: $39/user/month* 5-user minimum. *Terms & conditions apply. Prices are per user, per month, based on a 36 month term. There is a one-time $545 fee for Standard Onboarding, or $1419 for Premier Onboarding.
Starting price:
$29.00 per month
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended CRM Software
Most Helpful Reviews for IT Glue
1 - 5 of 106 Reviews
Randal
Information Technology and Services, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed June 2022
Time is money and because this saves time...it makes us money
Chad
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Essential business tool
It does what we need, we are able to keep our documentation processes standardized across our clients and our internal systems.
CONSNothing I outright dislike; it does what we need.
Jw
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Best Asset Management System I've Used
IT Glue solves many problems for us daily. It primary use for us is Password and Asset management. Without IT Glue we would have no single place to go when searching for information on our clients, their locations, users, ISPs, telcos, servers, firewalls, etc. IT Glue houses all of the critical information that keeps ours and our client's business running.
PROSIT Glue is an excellent platform that is easy to use and quite customizable. Most importantly, it is fast and reliable. We have experienced very few outages over the years with ITG and with their automated offline backup, we were able to continue operations with minimal impact.
CONSWhile one of it's strengths, the simplicity of ITG can also be a weakness. I would like to see more controls implemented in user permissions and access. As well, it would be great to be able to toggle certain features on/off completely if they are not used.
Reasons for switching to IT Glue
As a new hire with many years of experience in the MSP and ISP sectors of IT and customer service industries, I had experience with IT Glue, having onboarded a contract client recently. Quickly I created standards for documentation, custom Flexible Assets for our uses, and poured all our existing documentation into it. Ever since, our technicians have all the intel we have at their fingertips.
Alan
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed May 2023
Why I left the ITGlue family
In the long run, I believe ITGlue was not a good partner for us
PROSIn the beginning, it really forced upon us a culture of creating useful documentation.
CONSITGlue did help my business with documentation and business practices in the beginning. But, as my company matured, I questioned its value of not being fully enlisted in the Kaseya ecosystem, where most development went toward. Kaseya's business practices became apparent - lots of talk/promises with minimal action. It might be different if I entirely bought into the Kaseya ecosystem, but that was not my experience.However, I am still getting notices concerning items I voted on within the ideas pages with hundreds of upvotes (which many have had for over 5 years) and little to no action taken against these items. Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not offering any feasible workarounds.Additionally, Kaseya's approach, as well as respect toward the community, is severely lacking. Just ask many well-respected security vendors who have spoken up about issues/concerns and the backlash/punishment they have received in return. This is not how the MSP community works.If you are fully committed to the Kaseya ecosystem, this might be a different story; but it's not how I have chosen to do business, and I do not believe they are true partners of mine. Your experience may differ, but the many people I have talked to all share similar stories.
Lauren
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great Password Management Program
We enjoyed using ITGlue and it fit our structure until it was purchased by another company. Customer service declined from there and billing got complicated and mixed up. Overall a good product.
PROSIt was easy to add passwords, and use them without needing to be on the webpage with the widget.
CONSThe interface wasn't the easiest to use. Sometimes I needed to click through a few pages to get to my passwords. Easy to get lost if you are just a user.