JIRA Service Desk

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Ratings & Reviews

Overall Rating

4.36 / 5 (253)

4.41 / 5 (270)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

June 29, 2020

July 13, 2020

Pros/Cons

  • Pros

  • Very details and easy to use. Getting around the menu are easily labeled. You are able to use it to log time.

  • Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible.

  • Cons

  • Lack of UI customization features but not critical. Satisfaction reports are a bit limited but not critical either.

  • JIRA is a very helpful and useful program, that is unfortunately still lacking on the design side of the spectrum.

  • Pros

  • Great price and support. Easy to understand and use.

  • Easy to customise to suit our needs and the support is fantastic and prompt

  • Cons

  • Its very manual and doesn't really let you sort with your own parameters/create your own invoice numbers. I think that the search option could be made easier.

  • The only real negative that I can think of is that you are unable to block holidays off to prevent inadvertently making appointments.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

4 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots