JIRA Service Desk

SalesLoft

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Ratings & Reviews

Overall Rating

4.36 / 5 (249)

4.30 / 5 (127)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 19, 2020

February 25, 2020

Pros/Cons

  • Pros

  • Very details and easy to use. Getting around the menu are easily labeled. You are able to use it to log time.

  • Very flexible tool, very useful in seeking assistance especially to our IT team, very simple and user friendly

  • Cons

  • JIRA is a very helpful and useful program, that is unfortunately still lacking on the design side of the spectrum.

  • It's JIRA, it's not the most aesthetically pleasing tool, but it does what it advertises and help us more easily manage our tickets.

  • Pros

  • The interface is very intuitive and I love how the dialer is integrated into the lead page.

  • The software is easy to use, effective and allows me to personalize my outreach at scale - which is incredibly valuable

  • Cons

  • There are times when there are some bugs that will not load correctly. These, however, are addressed quickly.

  • It came out to be a bit more expensive than the 3 softwares it replaced (combined), but worth paying a bit of a premium.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots