SalesLoft Software

4.29 / 5 (101)

About SalesLoft


SalesLoft is an online sales engagement system designed to boost sales and revenue of enterprises. It equips sales groups with tools for communication, email tracking and more in a single platform to deliver better sales experiences. Users can make sales email templates and share with the team to empower sales development representatives.

Users can connect mail servers to SalesLoft to ensure increased deliverability. The platform allows users to customize email drafts with different tags. Notifications are provided whenever an email is opened, clicked, or responded to. A live feed is available to keep an eye on email activities.

With SalesLoft sales dialer, users can contact any lead with a single click, record calls, automatically log feedback, notes and more. It also allows for direct dialing from the system, while helping improve response time and boosting conversions. All applications can be accessed from the user interface.



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Supported Operating System(s):

Web browser (OS agnostic)

101 Reviews of SalesLoft

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(49)

4 stars

(37)

3 stars

(12)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 101 reviews

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February 2018

Samuel from SnapApp

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2018

I use Salesloft for tracking calls and primarily emails as well as email tracking

Tracking and creating emails that are sent to prospects are the biggest values to my job. The new ability to tell if a prospect is looking at our site and what pages they are visiting is also useful. Salesloft does a good job of constantly adding new features like a linkedin extension at the bottom of the screen to verify prospects. The dashboard also helps tell which emails work and which don't and making changes to templated emails is very easy.

Pros

The ability to quickly load a lead from salesforce or multiple leads is very easy. The email tracking is also very helpful when deciding when to reach out to prospects. Navigating through Salesloft for the most part is very easy. The notifications on whether an email has been received or not is great. I primarily use Salesloft for email cadences and email blasts. Both allow me to send templated emails to prospect at a much faster rate than gmail. The dashboard also gives you good feedback on which emails are being opened/responded to. Being able to create your own custom templates is very easy as well which allows you to change up your messaging whenever you'd like.

Cons

Salesloft at times can make it difficult to log calls. Sometimes I'll prefer to just log calls in salesforce when Salesloft isn't recording my calls properly. The email tracking while useful will sometimes give you false alerts if the prospect is opening their email with outlook or if you open the email yourself which can lead to confusion. The tool also has issues with uploading leads from salesforce from time to time which can be frustrating.

February 2017

Brittni from Influence & Co.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

SalesLoft, the personal assistant I can actually afford.

I've loved SalesLoft from the moment we started using it. Initially, I was taking over some duties for a member of our team on maternity leave. Her outreach is wide and system complex and I don't say this lightly when I say that SalesLoft is one of the only reasons I was able to step in for her. Her position is unique and SalesLoft allowed me to keep up our daily correspondence with leads in a way I could not have on my own. After this experience, I insisted on setting up an account for myself. We built out a new position for Inbound sales and have seen some incredible results--enough to hire on another inside sales specialist and begin scaling. This was possible partially to SalesLoft's integration into my job--allowing me to stay on top of leads and giving me rich insights. Our new Inside Sales Specialist was blown away when I trained him on SalesLoft--he mentions to me daily how thankful he is to have it. As we continue to scale our inside team, I only see our partnership and dependency on SalesLoft's capabilities growing.

Pros

- Easy to navigate
- Great customer service
- Saves me an immense amount of time
- Provides valuable data
- Automates for me
- Holds me accountable to following up with leads

Cons

It doesn't integrate with HubSpot, only SalesForce. Completely understandable but detracts a bit from the capabilities.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2018

SDRs Best Friend

SalesLoft has helped me stay organized and helps me manage my time. If your job is to set meetings, then you need a tool like this to help you accomplish this.

Pros

I was using Salesforce to help me manage my email and call tasks beforehand. This took up a lot of my time, and creating new tasks was a lengthy process. It blew my mind that I could create templated emails and calls that could help me keep track and manage my prospects. I also like the fact that everything gets automatically logged into Salesforce.

Cons

SalesLoft can be a bit clunky. The dialer sometimes does not recognize when you put in an extension. I've solved this by having the calls pass through my cell phone. It's helpful that even then, the calls can still be recorded.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2018

Sales Essential!

Pros

Salesloft makes working from one platform incredibly easy. I use this platform daily and could not perform my daily outreach without it. I am able to create cadences and easily organize and prioritize based on engagement. The email tracking capabilities where it shows opens, clicks, and replies. Being able to call out of the platform is awesome as well! Each field maps back to our Salesforce CRM which is extremely useful for tracking outreach.

Cons

The dialer can be temper-mental, however the customer service is always quick to find a fix and help you workout any kinks you are having!

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

June 2018

So many features but hard to use

Motivation and automation for my team.

Pros

We purchased this product just over a year ago and there really is so much you can do. The reporting capabilities are virtually endless. I love the plugs into Slack and Salesforce. We use those daily. It really motivates my team to see who is setting meetings through SalesLoft and when they are being scheduled.

Cons

This has been a very heavy lift. Things that would would think are intuitive are not. Changing the time for a cadence step is not as simple as changing the time. We have had to undergo multiple trainings for my team to bring everyone up to speed and training new hires has been difficult. That being said, there is a lot this product can do and will likely become very powerful once everyone gets the hang of it.

November 2018

Bharath from Zenoti

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Best Sales Prospecting Tool

Absolutely must to use if you are in sales and marketing. No other tool has better performance when it comes to email deliverability and engagement effectiveness. Since we switched to SalesLoft, we are seeing 3x higher demo requests.

Pros

Undoubtedly, the best sales prospecting tool out there in the market. Open rate, click thru rate and response rates are far higher than any other sales prospecting tool. With semi-automated email outreach options, it's quite easy to use and scale as well. Team templates make it easier for everyone to reuse successful email templates.

Cons

There is a lot of scope for improvement in terms of reporting and dashboards. It's difficult to track who all opened/clicked a particular email template. Though there is SF integration, it's difficult to make it work accurately.

Response from SalesLoft of SalesLoft

Replied November 2018

Hi Bharath, thank you so much for the review! I'd love to chat more about the success you've seen using SalesLoft. If interested, please email me at Katie.Keller@salesloft.com. Cheers!

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

June 2018

Great Tool for Sales Teams

It allowed our sales, marketing, and customer success teams to streamline communication with prospects and customers. Ultimately, this meant better engagement with our customers and increased retention.

Pros

We mainly used SalesLoft for a variety of email cadences, and it worked great. We were able to continue engaging prospects and also streamline follow up with customers. The autodial feature worked well, but we didn't use it much. I could see this working well for a high-volume inside sales team.

Cons

The email tracking is a great idea, but we found the email opens/clicks to not always be 100% accurate. It was probably closer to 50/50 which created confusion with prospects and customers. I think this is a key feature that could be improved to add more value.

June 2018

Sam from Virtru

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2018

A great way to optimize your sales outreach

Pros

Extremely hands off, effective outreach that allows you to maximize output and log information on salesforce with a click of a button. I do like the workflow they have established. I can crank through 100's of calls a day if needed, increase volume of conversations.

Cons

Saleloft freezes often, and their internal dialer messes up ALL the time especially when you use a dial by name directory. It gets frustrating that their service also goes down or at least slows down 2 every two weeks.

July 2017

Aaron from Octiv

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

Our Sales Team uses SalesLoft to convert leads.

More closed deals in less time. Easier to track the sales team's activity on a daily basis and coach individual performance.

Pros

Absolutely love the integration with Salesforce. If your company uses Salesforce, this tool will take your team to the next level. Tracking the process from lead to closed business is so simple and easy to coach to. Also loved the consultative approach their team took with us. They have suggested many tools outside of their own software to help us fill gaps in our Sales Process.

Cons

Don't expect this to be a plug-and-play solution. Not because it's complicated, but because it will take some training and you will have to get your sales team bought in to following a new process. If you are willing to invest the time and training energy, it will be great though.

November 2018

Clark from FinSync

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

SalesLoft Review

Pros

This software integrates extremely well with Google products as well as with SalesForce. It is a great tool for tracking progression and cadences. It also provides internal communication between users of the same company.

Cons

I had no issues with this software and would recommend it to anyone working with or related to sales for a company.

July 2017

Steve from Verifi

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2017

Augmented sales engagement platform

Pros

There are a lot of features that help our sales team with their prospecting activities. CrystalKnows is pretty scary how accurate it is. Cadence also allows our team to seamlessly create repeatable processes. Support has also been exceptional.

Cons

We've had some issues with customization. In particular, some of our users wanted to personalize the font and look of their outbound emails. We had to work with their support team but we're still limited to a default font for the entire team.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use