JIRA Service Desk

The Mortgage Office

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Ratings & Reviews

Overall Rating

4.36 / 5 (252)

4.83 / 5 (171)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

April 6, 2020

February 18, 2020

Pros/Cons

  • Pros

  • Very details and easy to use. Getting around the menu are easily labeled. You are able to use it to log time.

  • Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible.

  • Cons

  • Lack of UI customization features but not critical. Satisfaction reports are a bit limited but not critical either.

  • JIRA is a very helpful and useful program, that is unfortunately still lacking on the design side of the spectrum.

  • Pros

  • [SENSITIVE CONTENT HIDDEN] in the tech support department was a great help and will be my go to when I need help with TMO. Friendly, professional and fast. It is greatly appreciated!

  • Ease, accuracy, long established Vendor. product is the best in this class by far and we have used 2 others.

  • Cons

  • It's expensive, initial costs and monthly fees but it does so much of what we need. The only feature I have trouble with is the customized reports.

  • the cost is a little high as there is little to no competition in at this level. It would be nice if the system could be web based or apple compatible.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots