Jive Software


30 reviews(4.0/5)
30 reviews(4.0/5)

Jive is a collaboration software that helps users in improving productivity, employee engagement, customer satisfaction and brand advocacy. It offers a social platform that enables businesses to create internal social communities to improve teamwork and external-facing social networks that improves customer support and communication. The tool creates synergies across work departments, helps users encourage cross-company communications and reduces training costs.

Jive for Sales helps users provide product training to sales professionals. Jive for Customer Service allows businesses to create social communities for customers. Jive for Marketing creates sales and marketing collateral for users and develops marketing campaigns. The HR module helps new hires in onboarding and training. It helps HR managers in bringing new hires up to speed by mentoring them and providing knowledge sharing sessions.

Jive integrates with third-party applications such as Microsoft Office 365, Outlook, Google for Work, Cisco, Webex and Jabber. Support is offered via email and phone.

Supported Operating System(s):
Web browser (OS agnostic)

30 Reviews of Jive

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  • Ryan from Sunrise Communications

    Number of employees: 51-200 employees

    August 2018

    Jive SIP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard.

    Cons

    The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response.

    I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Juan from Derevo

    Specialty: Software / IT

    Number of employees: 51-200 employees

    August 2018

    It has some functionalities that are good but in general I'm still struggling to adopt it

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The file sharing and types of file you can upload is good, for example pdf files can be viewed directly in the page without downloading it, the control of groups and content it can be created per section and security for it is good.

    Cons

    The mobile app is not friendly, comparing it with other major players there are lots of missing features, is not easy to use sometimes. I did not like it very much.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Abiola from A. O. Smith Corporation

    July 2018

    Social network styled interaction.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents.

    Cons

    The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    June 2018

    A super wiki in a social media cloak.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    When I started using this I saw the fact that you could link anything to anything from a search function. e.g. Post a blog and in their link it to a page for from a page link to a discussion. Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel.

    Cons

    At the time when I was using the default space/area setting was the social media one where I found having a document opening in the first-page work much better for most people.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Bassem from Cannon Design

    Specialty: Engineering

    Number of employees: 1,001-5,000 employees

    June 2018

    Jive - Work in Progress

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups.

    Cons

    It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jason from New Relic

    Specialty: Software / IT

    Number of employees: 1,001-5,000 employees

    June 2018

    Vast but not intuitive

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Many features. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to.

    Cons

    outages are very inconvenient. New users have trouble finding things. I still don't know the difference between a space, a place and a group

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ann from Michael MacDonald Financial

    Number of employees: 2-10 employees

    June 2018

    Jive is very helpful but sometimes you are kept on hold while the issue is being researched.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to change messages and have calls picked up on cell phones.

    Pros

    Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job.

    Cons

    The ability to block robo call list should have more capacity to capture calls that you do not wish to receive.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Krishna Teja from Oath

    May 2018

    Good tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Best for documenting things
    table and code highlighting
    Formatting is good.
    but lagging some features

    Cons

    Things get carried if when we are not creating.
    Support for text-based feature for modification and writing docs easily like .md

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Doesn't work well with code standards and poor document preview

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None, truly. It is one of the worst tools I have used in 20 years.

    Pros

    The one thing Jive does well is offer very simple tools to folks who don't know how to use the internet. Simple tools for create a blog post, discussion, upload a document are offered through the UI, but that's where the Pros end.

    Cons

    Simple upfront UI compromises most everything else. For example, adding a link to a page, even if you go to HTML and add the code to pop it in a new window, Jive strips it out. Styling on the backend vs front end is a mess. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design.

    For all the standard web tech available and alternate tools that solve all these problems, Jive should be avoided.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    December 2017

    Overall a good product but could use better customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

    Cons

    When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    December 2017

    Good tool for intranet site or internal wiki

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.

    Pros

    Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

    Cons

    There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jyostna from Infosys

    November 2017

    Jive has always been a wonderful experiences mainly with its easy UI

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    upgrade opportunity

    Pros

    -Business teams best friend
    -Graphs and UI looks great and easily adaptable
    - Lot of new features and ease of use

    Cons

    -Pretty less cons , some times getting the support (exact) took time, otherwise great product at handy use

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    October 2017

    Quirky and not intuitive user interface

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Clunky, quirky, user interface navigation is really not intuitive. Hard to download files, hard to move a file, elements are named differently so a "folder" is a "category" and you can not nest them. "Move" does not move a file in a space only to other spaces. Most users try it then quit due to high learning curve and quirkiness.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • John from Delivra

    Specialty: Software / IT

    Number of employees: 11-50 employees

    September 2017

    Hated it

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Gamification encouraged users to share knowledge for a while, provided a central knowledge base too.

    Cons

    Search wasn't useful, hard to find info in it. Interface is a little confusing and could be frustrating.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ben from Safety LMS

    Specialty: Telecommunications

    Number of employees: 2-10 employees

    August 2017

    Potential

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Enabled use away from the office and made it easy to be able to call between staff members. Forwarding phones at click of a button

    Cons

    Reporting features werent fantastic on call duration and to what numbers.. The remote phone feature worked great sometimes and not on others

    This review was submitted organically. No incentive was offered
    Review Source
  • Christine from medical

    Number of employees: 1,001-5,000 employees

    June 2017

    Central place for everyone to find things

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    single sign-on is key

    Pros

    We have a standard setup, but you can also add additional products on your home screen. This allows a single sign on for our primary portal, the community, e-mail, LMS, directory, etc.

    Cons

    Resetting your password is a pain, mostly because of the number of steps you have to go through to get to the right screen. It's not intuitive, and if you're in any of your sub-programs, you have to remember to go all the way back to the top login level.

    Review Source: Capterra
  • Lenore from Plex Systems

    May 2017

    Great use for an internal employee community

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Jive can be customized to just about any look and feel you want in order to engage your audience. I like the tagging and categorization features, as well as the rotating carousel widget to feature important spaces or content.

    Cons

    It is rather easy for there to be too much content, and it's not always easy to find and update out-of-date content.

    Review Source: Capterra
  • Leah from ON-Brand partners

    February 2017

    Best of breed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love Jive as its functionality is extensive. It's highly customisable, able to make it look really good from a creative perspective and is easy to use (if you are a social platform person - if you're an email only person, you'll struggle). Good analytics too. We use it extensively for our own business and it has virtually eliminated the need for internal emails. And, we use if for keeping connected with our customers and providing them with information and guidance. I personally love Jive and deeply passionate about its use.

    Review Source: Capterra
  • Ben from Half Dental Utah

    Number of employees: 11-50 employees

    February 2017

    Great, easy to use product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've always enjoyed using Jive at our office. Whenever we need any help, their customer service has been excellent.

    Pros

    Ease of use and customer service.

    Cons

    Nothing

    Review Source: Capterra
  • Jason from Thomson Reuters

    December 2016

    Great all-around platform for our employee social network

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Jive has been our enterprise-wide platform for several years and offers many ways for us to share important information. It is easy to update and publish content to keep everyone informed. Very good overall platform!

    Review Source: Capterra
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