Jive is a collaboration software that helps users in improving productivity, employee engagement, customer satisfaction and brand advocacy. It offers a social platform that enables businesses to create internal social communities to improve teamwork and external-facing social networks that improves customer support and communication. The tool creates synergies across work departments, helps users encourage cross-company communications and reduces training costs.

Jive for Sales helps users provide product training to sales professionals. Jive for Customer Service allows businesses to create social communities for customers. Jive for Marketing creates sales and marketing collateral for users and develops marketing campaigns. The HR module helps new hires in onboarding and training. It helps HR managers in bringing new hires up to speed by mentoring them and providing knowledge sharing sessions.

Jive integrates with third-party applications such as Microsoft Office 365, Outlook, Google for Work, Cisco, Webex and Jabber. Support is offered via email and phone.

Customer service
Customer service

Customer service

Marketing

Marketing

Sales

Sales

Social business platform

Social business platform

Social intranet

Social intranet

Supported Operating System(s):

Web browser (OS agnostic)



32 Reviews of Jive

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 32 reviews

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Denis from Promethean

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Comprehensive excellence.

I am CEO (owner) of a creative solutions development and process management company. Our primary phone service is hand held. JIVE provides continuity in our professional communications providing consistent client communication 24 x 7.

Pros

Quick and easy contract (service) purchase and install. Reasonable pricing cost. Multiple phone equipment options (purchased separately with Jive) for multiple office locations. Desktop equipment is excellent with perfect connectivity and sound quality. Any questions we have raised are answered professionally and quickly.

Cons

It seems odd to have desktop phones after 100 percent service via individual hand held phones. JIVE, however, solves that issue.

Review Source

Alyssa from IG Wealth Management

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Value for all the features!

Pros

-The dashboard is easy to navigate
-Onboarding was very straight forward
-Sales team was great and very accommodating
-Spam protection!
-Got to keep my numbers from other company

Cons

-Took a few days to fix a problem with my sign up, and needed to be passed to 2 other people to fix it.

Review Source

Ryan from Sunrise Communications

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Jive SIP

Pros

Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard.

Cons

The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response.

I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you.

Review Source: GetApp

Juan from Derevo

Industry:  Software / IT

Number of employees:  51-200 employees

Ease-of-use

Functionality

August 2018

It has some functionalities that are good but in general I'm still struggling to adopt it

Pros

The file sharing and types of file you can upload is good, for example pdf files can be viewed directly in the page without downloading it, the control of groups and content it can be created per section and security for it is good.

Cons

The mobile app is not friendly, comparing it with other major players there are lots of missing features, is not easy to use sometimes. I did not like it very much.

Review Source

Abiola from A. O. Smith Corporation

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Social network styled interaction.

Pros

Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents.

Cons

The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

June 2018

A super wiki in a social media cloak.

Pros

When I started using this I saw the fact that you could link anything to anything from a search function. e.g. Post a blog and in their link it to a page for from a page link to a discussion. Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel.

Cons

At the time when I was using the default space/area setting was the social media one where I found having a document opening in the first-page work much better for most people.

Review Source: GetApp

Bassem from Cannon Design

Industry:  Engineering

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Functionality

June 2018

Jive - Work in Progress

Pros

Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups.

Cons

It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users.

Review Source

Jason from New Relic

Industry:  Software / IT

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

June 2018

Vast but not intuitive

Pros

Many features. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to.

Cons

outages are very inconvenient. New users have trouble finding things. I still don't know the difference between a space, a place and a group

Review Source

Ann from Michael MacDonald Financial

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Jive is very helpful but sometimes you are kept on hold while the issue is being researched.

Ability to change messages and have calls picked up on cell phones.

Pros

Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job.

Cons

The ability to block robo call list should have more capacity to capture calls that you do not wish to receive.

Review Source: Capterra

Krishna Teja from Oath

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Good tool

Pros

Best for documenting things
table and code highlighting
Formatting is good.
but lagging some features

Cons

Things get carried if when we are not creating.
Support for text-based feature for modification and writing docs easily like .md

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Doesn't work well with code standards and poor document preview

None, truly. It is one of the worst tools I have used in 20 years.

Pros

The one thing Jive does well is offer very simple tools to folks who don't know how to use the internet. Simple tools for create a blog post, discussion, upload a document are offered through the UI, but that's where the Pros end.

Cons

Simple upfront UI compromises most everything else. For example, adding a link to a page, even if you go to HTML and add the code to pop it in a new window, Jive strips it out. Styling on the backend vs front end is a mess. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design.

For all the standard web tech available and alternate tools that solve all these problems, Jive should be avoided.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Overall a good product but could use better customer service.

Pros

The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

Cons

When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

Review Source: GetApp
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Good tool for intranet site or internal wiki

Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.

Pros

Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

Cons

There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

Review Source: Capterra

Jyostna from Infosys

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Jive has always been a wonderful experiences mainly with its easy UI

upgrade opportunity

Pros

-Business teams best friend
-Graphs and UI looks great and easily adaptable
- Lot of new features and ease of use

Cons

-Pretty less cons , some times getting the support (exact) took time, otherwise great product at handy use

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Quirky and not intuitive user interface

Cons

Clunky, quirky, user interface navigation is really not intuitive. Hard to download files, hard to move a file, elements are named differently so a "folder" is a "category" and you can not nest them. "Move" does not move a file in a space only to other spaces. Most users try it then quit due to high learning curve and quirkiness.

Review Source: GetApp

John from Delivra

Industry:  Software / IT

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

September 2017

Hated it

Pros

Gamification encouraged users to share knowledge for a while, provided a central knowledge base too.

Cons

Search wasn't useful, hard to find info in it. Interface is a little confusing and could be frustrating.

Review Source

Ben from Safety LMS

Industry:  Telecommunications

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

August 2017

Potential

Pros

Enabled use away from the office and made it easy to be able to call between staff members. Forwarding phones at click of a button

Cons

Reporting features werent fantastic on call duration and to what numbers.. The remote phone feature worked great sometimes and not on others

Review Source

Christine from medical

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

June 2017

Central place for everyone to find things

single sign-on is key

Pros

We have a standard setup, but you can also add additional products on your home screen. This allows a single sign on for our primary portal, the community, e-mail, LMS, directory, etc.

Cons

Resetting your password is a pain, mostly because of the number of steps you have to go through to get to the right screen. It's not intuitive, and if you're in any of your sub-programs, you have to remember to go all the way back to the top login level.

Review Source: Capterra

Lenore from Plex Systems

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Great use for an internal employee community

Pros

Jive can be customized to just about any look and feel you want in order to engage your audience. I like the tagging and categorization features, as well as the rotating carousel widget to feature important spaces or content.

Cons

It is rather easy for there to be too much content, and it's not always easy to find and update out-of-date content.

Review Source: Capterra

Leah from ON-Brand partners

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Best of breed

I love Jive as its functionality is extensive. It's highly customisable, able to make it look really good from a creative perspective and is easy to use (if you are a social platform person - if you're an email only person, you'll struggle). Good analytics too. We use it extensively for our own business and it has virtually eliminated the need for internal emails. And, we use if for keeping connected with our customers and providing them with information and guidance. I personally love Jive and deeply passionate about its use.

Review Source: Capterra

Displaying 1 - 20 of 32 reviews