Jive is a collaboration software that helps users in improving productivity, employee engagement, customer satisfaction and brand advocacy. It offers a social platform that enables businesses to create internal social communities to improve teamwork and external-facing social networks that improves customer support and communication. The tool creates synergies across work departments, helps users encourage cross-company communications and reduces training costs.

Jive for Sales helps users provide product training to sales professionals. Jive for Customer Service allows businesses to create social communities for customers. Jive for Marketing creates sales and marketing collateral for users and develops marketing campaigns. The HR module helps new hires in onboarding and training. It helps HR managers in bringing new hires up to speed by mentoring them and providing knowledge sharing sessions.

Jive integrates with third-party applications such as Microsoft Office 365, Outlook, Google for Work, Cisco, Webex and Jabber. Support is offered via email and phone.



36 Reviews of Jive

Overall rating

3.94 / 5 stars

Filters:

Showing 1 - 20 of 36 reviews

December 2018

Mariam from MHSC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Not as good as the App

Pros

Everything I need is somehow here, but the app feels more useful and little added value on the desktop version.

Cons

It might be more with the content than the software, not a lot that I want to spend more than a minute on.

December 2018

mohamed from Vodafone

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Jive

Pros

Easy to use, help in collaboration inside the organization, support a lot of integrations and can be used via android app.

Cons

one place to share all the information, and get in touch easily with other teams and also get the support if you need by asking your org for someone who has a skill to help you.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

4 of 5

November 2018

Needs Tons of Governance

A lot of the issues with this system may be experienced with most intranet services of its kind, but it's important to keep in mind. If you're going to implement Jive, especially at a large enterprise, it's important to have strong governance rules from the start regarding versioning of content, and who is allowed to upload content and where. People in my organization frequently complain that it's hard to find what they are looking for.

Pros

It's quite easy to upload content to Jive, and I find it useful for finding individuals in my organization

Cons

This system quickly becomes a mess without proper governance. It's highly open-ended, which can be great, but in a large organization the system can quickly become loaded with content and it's hard to find what you need quickly, and to know if it's up-to-date. I find the alerts a bit clunky as well.

November 2018

Julia from Food & Beverages

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Decent but needs newer, more exciting features

Pros

Decent features and functionality and easy to use IF you know how to code. Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities.

Cons

The product leans too much on users' ability to code HTML/CSS. To make your intranet pages pop and look professional, it shouldn't require jumping through so many hoops. They should have more responsive widgets built into the platform because the front-end usually ends up being well organized but a bit one dimensional. Would be nice if it were set up similarly to Wordpress.

October 2018

Denis from Promethean

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Comprehensive excellence.

I am CEO (owner) of a creative solutions development and process management company. Our primary phone service is hand held. JIVE provides continuity in our professional communications providing consistent client communication 24 x 7.

Pros

Quick and easy contract (service) purchase and install. Reasonable pricing cost. Multiple phone equipment options (purchased separately with Jive) for multiple office locations. Desktop equipment is excellent with perfect connectivity and sound quality. Any questions we have raised are answered professionally and quickly.

Cons

It seems odd to have desktop phones after 100 percent service via individual hand held phones. JIVE, however, solves that issue.

September 2018

Alyssa from IG Wealth Management

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

September 2018

Great Value for all the features!

Pros

-The dashboard is easy to navigate
-Onboarding was very straight forward
-Sales team was great and very accommodating
-Spam protection!
-Got to keep my numbers from other company

Cons

-Took a few days to fix a problem with my sign up, and needed to be passed to 2 other people to fix it.

August 2018

Ryan from Sunrise Communications

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

August 2018

Jive SIP

Pros

Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard.

Cons

The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response.

I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you.

August 2018

Juan from Derevo

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Functionality

4 of 5

August 2018

It has some functionalities that are good but in general I'm still struggling to adopt it

Pros

The file sharing and types of file you can upload is good, for example pdf files can be viewed directly in the page without downloading it, the control of groups and content it can be created per section and security for it is good.

Cons

The mobile app is not friendly, comparing it with other major players there are lots of missing features, is not easy to use sometimes. I did not like it very much.

July 2018

Abiola from A. O. Smith Corporation

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Social network styled interaction.

Pros

Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents.

Cons

The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive.

June 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

5 of 5

June 2018

A super wiki in a social media cloak.

Pros

When I started using this I saw the fact that you could link anything to anything from a search function. e.g. Post a blog and in their link it to a page for from a page link to a discussion. Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel.

Cons

At the time when I was using the default space/area setting was the social media one where I found having a document opening in the first-page work much better for most people.

June 2018

Bassem from Cannon Design

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

June 2018

Jive - Work in Progress

Pros

Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups.

Cons

It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users.

June 2018

Jason from New Relic

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3 of 5

Functionality

5 of 5

June 2018

Vast but not intuitive

Pros

Many features. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to.

Cons

outages are very inconvenient. New users have trouble finding things. I still don't know the difference between a space, a place and a group

June 2018

Ann from Michael MacDonald Financial

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Jive is very helpful but sometimes you are kept on hold while the issue is being researched.

Ability to change messages and have calls picked up on cell phones.

Pros

Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job.

Cons

The ability to block robo call list should have more capacity to capture calls that you do not wish to receive.

May 2018

Krishna Teja from Oath

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

2 of 5

May 2018

Good tool

Pros

Best for documenting things
table and code highlighting
Formatting is good.
but lagging some features

Cons

Things get carried if when we are not creating.
Support for text-based feature for modification and writing docs easily like .md

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

1 of 5

May 2018

Doesn't work well with code standards and poor document preview

None, truly. It is one of the worst tools I have used in 20 years.

Pros

The one thing Jive does well is offer very simple tools to folks who don't know how to use the internet. Simple tools for create a blog post, discussion, upload a document are offered through the UI, but that's where the Pros end.

Cons

Simple upfront UI compromises most everything else. For example, adding a link to a page, even if you go to HTML and add the code to pop it in a new window, Jive strips it out. Styling on the backend vs front end is a mess. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design.

For all the standard web tech available and alternate tools that solve all these problems, Jive should be avoided.

December 2017

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2017

Overall a good product but could use better customer service.

Pros

The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

Cons

When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Good tool for intranet site or internal wiki

Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.

Pros

Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

Cons

There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

November 2017

Jyostna from Infosys

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Jive has always been a wonderful experiences mainly with its easy UI

upgrade opportunity

Pros

-Business teams best friend
-Graphs and UI looks great and easily adaptable
- Lot of new features and ease of use

Cons

-Pretty less cons , some times getting the support (exact) took time, otherwise great product at handy use

October 2017

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

October 2017

Quirky and not intuitive user interface

Cons

Clunky, quirky, user interface navigation is really not intuitive. Hard to download files, hard to move a file, elements are named differently so a "folder" is a "category" and you can not nest them. "Move" does not move a file in a space only to other spaces. Most users try it then quit due to high learning curve and quirkiness.

September 2017

John from Delivra

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Functionality

1 of 5

September 2017

Hated it

Pros

Gamification encouraged users to share knowledge for a while, provided a central knowledge base too.

Cons

Search wasn't useful, hard to find info in it. Interface is a little confusing and could be frustrating.