Jive Software


 

Jive is considered a trail blazer and innovator in the Social CRM market. In fact, the company was recently positioned in the leader quadrant for Gartner's Magic Quadrant for Social CRM. Jive offers a state-of-the-art social business platform that enables businesses to craft internal social communities designed to enhance employee teamwork and collaboration, as well as external-facing social networks that improve customer support and communication. Jive's platform easily integrates with your current enterprise software, while the out-of-the-box applications make it a breeze to get started. 

Jive's Social Intranet has been proven to improve employee productivity and satisfaction while reducing turnover and increasing revenues. The tool creates synergies across work departments, enhances cross-company communications, and reduces training costs. One of our favorite features is the smart activity streams that filter out noise and deliver just the pertinent information you need to know. We also like the ability to share and co-author content, and that with Jive Mobile you can access the tool from any smartphone or tablet. 

Other Jive products include Jive for Sales, which is designed to get your sales reps on-boarded quickly, providing them with around-the-clock access to the sales tools they need to get the job done and close more deals. Jive for Customer Service allows businesses to create social communities for their customers, turning your happy clients into your most vocal advocates. With Jive for Marketing, companies create better sales and marketing collateral faster and develop more effective marketing campaigns. 

With Jive's suite of social CRM solutions, businesses get more work done faster. Companies that invest in innovation and want to turn good ideas into great products and services should take a look at Jive.

 

 

 

 

 

 

 

 

 

Jive - Social business platform
 
  • Jive - Social business platform
    Social business platform
  • Jive - Social intranet
    Social intranet
  • Jive - Sales
    Sales
  • Jive - Customer service
    Customer service
  • Jive - Marketing
    Marketing
Supported Operating System(s):
Web browser (OS agnostic)

16 Reviews of Jive

 

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Software Advice Reviews (2)
More Reviews (14)

Showing 1-2 of 2

John from Delivra
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Hated it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Gamification encouraged users to share knowledge for a while, provided a central knowledge base too.

Cons

Search wasn't useful, hard to find info in it. Interface is a little confusing and could be frustrating.

 
 

Ben from Safety LMS
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Potential

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Enabled use away from the office and made it easy to be able to call between staff members. Forwarding phones at click of a button

Cons

Reporting features werent fantastic on call duration and to what numbers.. The remote phone feature worked great sometimes and not on others

 
 
 
Showing 1-14 of 14

Katrina from Red Hat
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Ideal tool for internal resources

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Jive is a fantastic tool for publishing content to a company intranet, simply because its publishing capabilities are fairly comprehensive and easy to understand. It supports many types of content, from written to multimedia, and offers a variety of layout and navigation customizations. I've used it at two companies and each was able to develop its own environment and organization. Jive can be used across companies, from engineering to HR to marketing, making communication among departments relatively easy.

Cons

Clutter can easily become an issue if there isn't an established governance strategy in place. Search is unreliable - it can be a challenge to find content if you don't already have an idea of what group/space it's located in. Communication about missing/desired features and bug fixes could be better.

Source: Capterra
 

Christine from medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Central place for everyone to find things

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

single sign-on is key

Pros

We have a standard setup, but you can also add additional products on your home screen. This allows a single sign on for our primary portal, the community, e-mail, LMS, directory, etc.

Cons

Resetting your password is a pain, mostly because of the number of steps you have to go through to get to the right screen. It's not intuitive, and if you're in any of your sub-programs, you have to remember to go all the way back to the top login level.

Source: Capterra
 

Leah from ON-Brand partners

February 2017

February 2017

Best of breed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love Jive as its functionality is extensive. It's highly customisable, able to make it look really good from a creative perspective and is easy to use (if you are a social platform person - if you're an email only person, you'll struggle). Good analytics too. We use it extensively for our own business and it has virtually eliminated the need for internal emails. And, we use if for keeping connected with our customers and providing them with information and guidance.

I personally love Jive and deeply passionate about its use.

Source: Capterra
 

Ben from Half Dental Utah
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great, easy to use product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've always enjoyed using Jive at our office. Whenever we need any help, their customer service has been excellent.

Pros

Ease of use and customer service.

Cons

Nothing

Source: Capterra
 

Jason from Thomson Reuters

December 2016

December 2016

Great all-around platform for our employee social network

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Jive has been our enterprise-wide platform for several years and offers many ways for us to share important information. It is easy to update and publish content to keep everyone informed. Very good overall platform!

Source: Capterra
 

Glen from Informatica LLC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

We use jive for customer communities.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We have our communities on Jive. They are ok but I feel they could refine some features. We have a robust community and it manages it well.

Pros

Relatively easy to use. Good layout and easy to customize.

Cons

Some features seem like they can be refined. If I'm reading posts it's hard to see which ones I've read.

Advice to Others

Keep innovating.

Source: Capterra
 

Cami from Cosplay Managed
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Good product, and great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are always wants when it comes to customized software, but most companies just write you off when you have met your budget or end of a contract. Jive customer service is second to Sauce Labs for listening to the customer. They joke around with you and become a friendly customer service. Their software is like a company Facebook for our corporate account. It's a social place where we can share content. Jive has been able to help our company share and live to stream our content that is easy enough for that lady that's been in our company for 35 years that refuses to upgrade her IE8 browser. It's simple where the image or spot that someone would assume where something would be. I highly recommend them. They do have their downfalls in their search, however. Previously powered by GSA, but since changing away from them it causes our biggest complaint within the company. If tags aren't used on the document or you don't know the exact title or phrasing you have a hard time finding ideal content.

Pros

3rd party company varieties to add-on, UI, and customer service

Cons

Search engine

Advice to Others

Jive software can be used in different ways from marketing, content sharing, e-commerce, etc. Their software is very versatile.

Source: Capterra
 

Kimberly from Fidelity Charitable

November 2016

November 2016

Loved Jive!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I used a Jive based community at a previous company. It was great and wonderful way to communicate and collaborate with colleagues in such a large company.

Source: Capterra
 

Sasha from Yahoo, Inc.

October 2016

October 2016

Jump, Jive, and ...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I enjoy using Jive at my company. I find all the functionalities and features to be very welcoming, easy to use, and not cumbersome. Also, I feel if there is something we want to do, it is possible. There is not a lot of limitations, which makes it a great fit for my company. Also enjoy the ability to use social tools inside the program. Makes it quite appealing to millenials!

Source: Capterra
 

Carlton from self

October 2016

October 2016

Jive is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Social collaboration makes everything so much better. Eliminates 75% of email and missed information.

Source: Capterra
 

Quoc from Dell
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

Great For Connection With Other Co-Workers, But Has Its Faults

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization. However, it has its faults. It is not great for managing documents, and I wish there was a way to force co-workers to subscribe to the space.

Pros

Social Collaboration

Cons

Managing Documents

Source: Capterra
 

Quoc from EMC

October 2016

October 2016

Great For Connection With Other Co-Workers, But Has Its Faults

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization. However, it has its faults. It is not great for managing documents, and I wish there was a way to force co-workers to subscribe to the space.

Source: Capterra
 

Chris from Red Hat
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2016

April 2016

Ease-of-use
Usability
Product Quality
Quality
Source: GetApp
 

Jason from TMNA Services, LLC. (TMNAS)
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2016

February 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp