KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping them to build relationships, close deals and manage business operations.
The solution's Contact management functionality provides basic contact information along with contact activity and history. Contacts can be located via system-wide searches and updated with bulk operations.
Users can research and connect with customers via automated social profile searches, and leads can be automatically imported from the company’s website. Users can also control access rights and permissions with customizable user groups.
Tasks can be prioritized with calendars, alerts and email and SMS reminders. Users can create and maintain multiple calendars for different types of tasks or events and also customize and rearrange dashboard fields, tabs, labels and colors to suit the needs of the sales process. In addition, KarmaCRM integrates with Outlook or Gmail and has a dropbox feature to BCC emails to directly to the CRM.
KarmaCRM is available on a monthly subscription basis that includes support via phone.
Josh from Globaltranz
Straightforward, feature-rich, economical way to CRM. Overall positive and would recommend for most businesses- especially startups
Missing some minor features/enhancements that from my viewpoint would be beneficial
Try it before you buy it. Demo it for free before you choose to use and you will see the proof is in the pudding
Andrew from Guideline Publications
Insightly is a great little app, but KarmaCRM has all of insightly’s best features – and a lot more. For example, If you want to create a non-sales process of things that need to happen after a new customer signs up…or a production template of standard tasks to be done by different users before your company can deliver the goods, insightly can’t do that. With karmaCRM, you can easily create task templates for more or less anything. That means you can systematise almost every area of your business, and make sure that nothing falls through the cracks.
For me, KarmaCRM’s next best feature after task process templates is its Dashboard. Basically, you can create a “home page” of multiple “widgets” , each of which can be set to display whatever information you need to see. For example, All tasks of “type” due “this week”. Or All "Prospects" in “California” who haven’t been contacted since "date”. Each user can easily customize their own personal dashboard to show not one, but multiple, subsets of information that they need to do their jobs. Not only is that difficult or impossible to do in other CRMs, it also gives your users a sense of control over how they do their jobs, (instead of just being told what to do today). They can customize their personal Dashboard to show only the information they need to see, the way they want to see it. At the same time, you can hide what they don’t need to see.
KarmaCRM's mobile app isn’t great, but then you can’t expect to run a sophisticated CRM like this from a phone. The mobile app is just a way to access the information from the road.
Like many crm users, I’ve tried 30 or 40 web-based CRMs looking for the one that’s perfect for my small business. Like everybody else, I’ve found it doesn’t exist – there’s always some vital feature missing, which you don’t find out until you are three days into it. But KarmaCRM hasn't got any missing features that I have found. It has email tracking, APIs, third party integrations, internal notifications, permissions, easy import and export – everything you expect in a modern CRM.
KarmaCRM has very few online reviews, simply because people understandably gravitate to the CRM that has the most good reviews, thereby creating a snowball effect (see insightly). If you need something with the ease of use of insightly, and the greater power of Salesforce, but without the expense or the programming complexity, you will love KarmaCRM.
Michael from Peachtree Offices
Specialty: Real Estate
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I was completely satisfied with the service. Obviously, every company has to choose the right software to meet their specific needs. Software Advice simplifies that process.
Be diligent & thorough when choosing a software for your business. Document what your needs actually are so that you can communicate those to the software vendor.
Friedrich from Spectroscopy Ninja
Specialty: Software / IT
When I started with KarmaCRM, I quickly became accustomed to using it for archiving 100% of user/customer interaction, creating task chains, following up inquiries and problem reports, tracking user and purchasing status, and sending out preconfigured email to multiple persons from email templates. Additionally, I could interface it to a registration form on my website, for automated creation of contact entries!
Now I absolutely can't imagine working without this tool!
That I'm an addict:-) It is my second brain, my better memory, my infallible To-Do-List. It remembers the 10000+ users of my product far better than I do, but this memory is only one click away.
I would be flat on my back, should ever happen something disastrous to it... (which of course wouldn't, as it is cloud-based and you can have everything exported from it)
Take your time and find out if it's possible to make it work like you work yourself. Only then you will also use it! And if you don't use it consistently, it's a waste of time and money...
Roland from Information Technology Talent
The abilty to customize the product to our busness needs, ease of use and high level of customer support.
I haven't expereinced any negative qualities regarding the product. It has met all of our expectations.
There are many CRM systems out there and we have looked at them all. The best value is KarmaCRM, by far. Their policy of trying the product to see how it fits your needs before engaging in a long term committment makes it very easy move forward with them. It also allows you see how the product is supported, which is important.
accustomed to using it for archiving 100% of user/customer interaction, creating task chains, following up inquiries and problem reports.
Missing some enhancements that from my viewpoint would be beneficial to the overall use of the program. great interface now lets pick it up
Joselyn from AP&R
Employees number: 11-50 employees
It has helped to organize clients' information.
It has a very flexible structure, so you can adapt almost everything to your needs and is easy to use.
The integrations with other apps don't work so well. Also give me the impression that they are not trying to improve this software.
Thomas from Trams-IC
We¿ve used KarmaCRM at our company for several years and have been extremely pleased with the product. Before Karma, we tried several other CRMs, including Salesforce, Zoho, SugarCRM, TigerCRM and others. Karma is the only one that is both powerful and flexible enough to do what we need our CRM to do. In addition to being able to do almost everything needed "out-of-the-box," the little bit of customization we needed (adding a few additional fields and adjusting some terminology) was incredibly simple. We were set up and running within just a few hours.
In addition to Karma being a solid solution from the start, their support and development staff have been remarkably responsive to our ideas and frequently add features based on customer feedback. Their support staff are top-notch. The few times I¿ve had to contact the desk, they¿ve responded within minutes, even on weekends and late evening.
As far as support goes, I've only had to contact them for technical issues a handful of times over the years. All of our users have had an easy time adapting to Karma quickly and with minimal training.
For any company that is looking for a flexible, user-friendly and powerful CRM, I strongly recommend Karma.
Mark from Mark Brinker & Associates
Very easy to use. Not bloated with features 99% of people will never use. All my info is stored in the cloud and accessible from any device 24/7. Also, support from the company is great. I haven't had that many issues, but any time I've had a question I've always received a prompt and courteous reply.
Response: KARMA Software, KarmaCRM
Date: April 2016
Thanks Mark. We appreciate your business and taking the time to review karmaCRM!
Jon from Hills Learning
Karma has been a great system for us, one of the best features is it allows you to track all email correspondence with all employees and clients. It is also user friendly, allowing you to download data when you need to but also customize your interface so you can see only the data points that you're interested in. Our business wouldn't be the same without it.
Bruce from HSI Trust-HomeSavers Ltd
Our organization - we are non-profit Consumer Advocates selected karmaCRM after an extensive search for a CRM product that would meet our needs, be easy to use, easy to adapt, had solid customer service and met our budget. Our organization was featured on a major US Network and our clients and inquiries nearly tripled over night. Our search was nearly done when the national exposure happened. We were strongly leaning toward karmaCRM and decided to go for it in the midst of explosive growth.
karmaCRM not only worked for, the support staff were wonderful and incredibly helpful.
karmaCRM has exceeded our expectations at every step of the way and continues to do so. karmaCRM is a great product and solution backed by tremendous people and lead by John Paul Narowski - a truly unique leader of a tech company. John Paul is involved with his staff and clients and is not afraid to admit a mistake or tackle tough questions. He and everyone at karmaCRM are great to work with and actually truly listen to clients our size and from what I can see - all clients of all sizes. We use karmaCRM in every part of our operations and we are reminded every day of the great decision we made in choosing karmaCRM. Our entire staff sends its thanks to John Paul and everyone at karmaCRM not only for a great product but for a great approach to all aspects of their business. Thank you!
Response: KARMA Software, KarmaCRM
Date: October 2015
Wow, I'm truly touched. I can't thank you enough for all of your support along the way. I hope some day we get to meet in person so I can shake your hand good sir.
Feedback like that helps me and my entire team stay charged and focused.
Hope you have the best and most productive week!
Joel from Mulliner's Group - Mulliner's Code
I have been using Karma for over 5 years. The versatility, speed, and ease to implement was a big deciding factor for business and my team when choosing our CRM solutions. KarmaCRM allows us to work fast even on less than ideal computers. It was easy to implement and very intuitive which facilitated the implementation and training. With KarmaCRM we were able to nearly double productivity, track and pinpoint areas in need of improvements throughout the organization. KarmaCRM proves to be a pivotal tool to streamline sales cycles, operational processes, account and team management to account retention. All of these benefits for a much more reasonable price tags than all of the alternative solutions we compared. Five years later, I have introduced it and implemented in every company that I have taken on.
Craig from PCDNetwork
My team and I have been using Karma for almost two years. The product is very user friendly, affordable and has tremendously helped us scale up our sales and outreach process.
The Karma team have always been responsive to any inquiries we have had (via phone or email) and always open to feedback of ways to improve the product. Would highly recommend this product.
Amanda from Virtually Empowered
As Certified Life Coach & Business Strategist, I find this software a HUGE asset and key factor to the organization and growth of my business. The customer service is highly responsive and very open to hearing my suggestions and customizations that align with my business model.
Besides that is just FEELS GOOD when I am typing my potential client's name into a site called KARMA! :)
Rob from SchoolDesk
We've tried 'em all, and quickly came to find that KarmaCRM easily led the pack of CRM providers in features, functionality, ease of use, quality support and price. In fact, none of the competitors even came close!
We needed something that we could easily customize for our many thousands of customer contacts, our multiple in-house departments, our need to store lots of customer-specific information and files, a powerful and easy to use sales and lead tracker, plus we needed it to be mobile friendly and easy to learn. KarmaCRM delivered!
We've been with them for years (since the beginning actually!), and wouldn't even consider one of those other pricy and complex solutions! Not only is KarmaCRM the best and easiest to use, their support team is beyond fantastic! You can easily reach a REAL LIVE person to answer and quickly solve any problems or questions you might have, and they will work tirelessly to make things right for you!
With constant improvements and free updates, it just keeps getting better every day!
Thank you KarmaCRM for getting us organized and keeping our company running smoothly on a daily basis! We couldn't live without it!
Taylor from CollegePlanIT
I absolutely love this product and I have used them all! It is extremely user friendly and compatible with our crazy start-up! Would recommend for anyone wanting a professional product.
Response: KARMA Software, KarmaCRM
Date: October 2015
Thanks for the kind feedback Taylor. Excited to continue building a relationship with you and your team!
Greg from BIV Consulting
karmaCRM is extremely simple, intuitive, and user-friendly, which makes it a great option for small businesses. I recommend it to clients and to anyone who's looking for something that is really simple and easy to use but gives you all the core CRM features that you need. If you're looking for a way to centralize and organize all of your customer information so you can stay on top of all your calls, emails, and tasks, it does a great job of this. It has all the core tools you need to schedule and keep track of all your sales activities and manage your sales leads so you're following up on every opportunity. You can even capture leads from your website or import contacts and information from Linkedin and social media.
It's also highly customizable, so you can modify it to match your preferences and processes. I've been through some CRM implementations and transitions in the past, and complexity and a lack of customization are often major obstacles. karmaCRM keeps things simple, and you can customize it to fit your workflows rather than having to force your processes to fit someone else's idea of how to manage your customers and sales.
I should also mention that the support is outstanding. There are very few companies that actually make it easy to reach a person and get support when you need it. But karma's support is very responsive and personable, and the company really seems to listen to feedback. If you need to transition to a CRM solution or you've tried other software and just want something that is simpler and much easier to use, I highly recommend it.
Greg from The Tribe
I enjoy using karmaCRM. I don't take nearly enough advantage of its potential. The tagging component is perfect. I do a lot of registration for events through Wufoo and it links up great with it. The one drawback is that it won't automatically code clicking boxes from Wufoo, only fill in the blanks and drop down menus. If they could figure out how to do that, I'd give it 5/5. Super friendly and highly responsive customer service.
Jose from Formerly - Cervion Systems
Pros - easy
Cons - sometimes there were glitches and I'd lose data I input
Conston from TMDevelopment
I was looking around for a CRM solution and I tried several cloud based applications. While they all were decent in their own right. Many were bloated with features that may be good for fortune 500 companies, were not suitable for small to medium size businesses.
When I found the website I immediately fell in love with the name KarmaCRM. After a simple registration process I had access to the site. I immediately imported my contacts to the site which was super easy.
It was very easy to use and navigate. Easy to schedule appointments and reminders. And does everything that you would expect from a CRM program.
I work in multiple industries and this program handles this pretty well.
I found service and support to be very helpful and responsive as well.
As far as the Cons, If you are a company with over 10,000 employees you may need to look at a different solution as this software is tailored more toward the small to medium sized market space.
The great part is that I was able to try it at no risk for a month before I decided to purchase it.