Kaseya VSA Software


Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.

Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely.

The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time.

Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.

Remote asset management
Remote asset management
Remote asset management
Set multiple updates
Set multiple updates
Patch management
Patch management
Asset summary
Asset summary

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



99 Reviews of Kaseya VSA

Overall rating

4.0 / 5 stars

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Kaseya VSA - The Best RMM

Having an RMM package is essential to running an MSP. It allows us to service our customers with fewer tech resources and a lower tech to customer ratio than without.

Pros

Kaseya VSA is the oldest and most mature RMM platform. It does it all; software management, monitoring, alerting, 3rd party patches, windows patches, backup, anti-virus/malware,, and the best scripting engine around.

Cons

The complete integration of the Kasey's network monitor Traverse isn't done yet, nor is their latest acquisition Rapid Fire tools.

Joe from One View

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Kaseya Review

Kaseya VSA is a must-have for us. Its integral into our day-to-day options.

Pros

Functionality is fantastic. Must-have in our company

Cons

Connection issues and ease of use related to settings and administration. Sometimes hard to find where things are

Dimitri from MSP Builder

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Kaseya is the "Cadillac"

We now have the ability to provide true value to our business customers. Monitoring and maintenance is the foundation of having a secure network and productive end users.

Pros

Kaseya is the most robust of all solutions.

Cons

All software of this nature has a big learning curve.

Olivia from Skycomp Solutions Inc

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good

Good service, would recommend.

Pros

It works well good quality, no issues, the ease of use is the best quality.

Cons

It isn't the best I've ever used, it could be faster.

Bradley from CompuType IT Solutions

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

A professional VSA you can depend on

We have relied upon Kaseya VSA to be the bedrock of our managed services offering for 7 years. It is dependable and provides a diverse toolkit for our engineers and vCIOs.

Pros

We rarely have problems with the software. It just runs. We are constantly asking it to do more and it always performs. We depend on it to service our clients and rarely if ever lets us down.

Cons

Promised updates and features usually take longer than promised to make it to us. Not an uncommon issue with other major software developers but they get us excited about a new release and then we wait...

Martin from Technology Works, Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Remote Control and Alerting

Pros

LiveConnect remote access is super fast and allows us to be in multiple places at one time.

Cons

We also use Kaseya to push Windows patches to our clients. Support for Windows 10 has been a little slow.

Spencer from MongoDB Inc.

Specialty:  Software / IT

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Kaseya VSA Review

Pros

I highly recommending this product because it's very reliable when it comes to serious worktime and rush works.

Cons

I just noticed with this product is house has no telephone support at all I would love this if it has that.

Philip from Evolution Medical Communications

Specialty:  Healthcare / Medicine

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

September 2018

Good resource to troubleshoot end users remotely

Overall this is a good tool to remote into end user's computers to assist with their issues.

Pros

When you need to connect to any of your end users remotely you can easily connect to them as long as they have an internet connection. The end users doesn't have to be on the vpn for you to connect to them.

Cons

Sometimes the end user's name doesn't appear and if you don't have their computer name on their laptop or don't know how to obtain is cumbersome.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Fantastic features - Tough UI

Overall, my experience is good, as I have a decent learning ability, but for first time users it’s extremely difficult to navigate.

Pros

You’re able to offer remote support sessions, push application packages, remote command prompt, application inventory and more.

Cons

The UI is confusing and takes a long while to get used to. There is also more than one way to complete the same action in many cases, meaning that if two users learn to do something, they don’t necessarily know the same method.

Malcom from CHITSA IT LLC

Specialty:  Software / IT

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Kaseya Experience Review

Pros

What I love about this product, it has a lot of modules that helps me a lot to meet on my general requirement.

Cons

Not really a problema because it's just has a bug in this software but I think an update will do the rest. That's all, love this!

Max from IT Solutions Consulting, Inc.

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Very nice and customization IT management solution

I work with Kaseya every and it allows us to accomplish about 95% of what we would like it to do.

Pros

Kaseya offers a lot of modules and so includes a lot of features for managing endpoints.
Kaseya is very reliable.
Fairly easy to configure (in relation to the number of features you want to utilize, but if you have a lot of agents then it is well worth your time).

Cons

There are bugs in the software and sometimes update break things that were previously working well.
Customer service is probably good for resolving issues for small or medium deployments on Kaseya VSA, but is not great for large deployments.

John from eSoftware Solutions

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

License renewal horror story

Pros

Was generally easy to use and met all of our requirements for management.

Cons

The software renewal and support is bad. I have had a ticket out in support for 2 months and was never resolved. The software then expired. They are trying to force me to renew a 1-year term before they will even consider looking at the support ticket again. They refuse to resolve the support ticket and I don't want to commit to a product that I can't be sure will work. I asked for 30 days to turn back on the license to give support a chance to help fix the issue but they refused. I even offered to pay for that month still no resolution. They say that there is a EULA that covers non working as intended software but the catch is that you still have to pay out your contract. (Even if its broken your still paying for it. Seems logical to me.) Its sad they treat their customers like this. The software is good the management team over there is bad.

Brett from Peloton Inc

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Overall positive experience with Kaseya so far, but getting down to brass tacks.

This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Pros

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Cons

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

W Scott from McGrath Automotive Group

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Very Good

Pros

And provides almost all the functionality that my IT team needs.
Supports both Mac and windows PCs

Cons

There is no I just want to ask question about how this works type of support.
House so no telephone support at all.
Also mobile doesn't work for us because it only supports active directory

Michael from Konica Minolta IT Solutions GmbH

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great software for managed services

Better support for our costumer

Pros

Easy to managing and deploying 3rd Party Software. Quickview and Live Connect is one of the best tools for the User Helpdesk, fast and easy to use.

Cons

Only for monitoring exist better solutions. We use to systems for our Costumers, PRTG only for monitoring the critical systems, for all the rest Kaseya VSA.

Tomohide from NEC

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Overall Kaseya technical support is kind and I had less trouble about this product.

We provide asset management service, in SaaS business, by Kaseya. So benefit I had is that we increase one service menu using this software.

Pros

*Easy UI to use software
*Technical support team gave me answer in one business day thus I can easier maintenance this software.

Cons

*When I purchased license, I need to buy only 2 months of license because our because we are going to stop this service. And we need to negotiate a lot with Kaseya sales team to extend license only 2 months instead of year.

Matthew from CustomTec

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

The experience was overall a positive one

It provides the baseline for our RMM needs

Pros

The featureset allows for much of our business and customer requirements from a single pain of glass

Cons

Version upgrades always require a liveconnect reinstall, which is not always seamless. No High Availability, especially when performing platform upgrades

Alex from American Technology Corporation dba Omega ATC

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great solution with remote control

Remote control

Pros

easy remote control and file transferring capabilities, creating custom agent procedures are pretty easy.

Cons

SSO issues with logging into the portal, connectivity issues sometimes. Slow response from support on specific issues unless you classify "server down".

Reinhard from Hees Bürowelt

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

No significant Product Development and poor Support

We have one product for most of our servcies.

Pros

The modular architecture covers everything a Managed Service Provider needs in order to provide automated Service for its customers.

Cons

The Overall stability of the program Code (Agent) is very bad. The availability of funcionality and features are not given. Very complex database. The GUI is not intuitively to understand. There are no actual templates for Monitoring. High Support costs for the Base Framework with no relevant improvements in the last years. No real partership, nobody listens to the Needs of smaller MSPs.

Frank from Integrated IT Solutions

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

The Rolls Royce of RMM tools for MSPs. Not perfect, but better than its competitors.

Significant reduction in operational costs and increase in our ability to deliver value.

Pros

The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.

Cons

It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation.


Displaying 1 - 20 of 99 reviews