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Kaseya VSA software


Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.

Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely.

The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time.

Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

87 Reviews of Kaseya VSA

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  • Brett from Peloton Inc

    Number of employees: 11-50 employees

    August 2018

    Overall positive experience with Kaseya so far, but getting down to brass tacks.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

    Pros

    I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

    Cons

    I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • W Scott from McGrath Automotive Group

    July 2018

    Very Good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    And provides almost all the functionality that my IT team needs.
    Supports both Mac and windows PCs

    Cons

    There is no I just want to ask question about how this works type of support.
    House so no telephone support at all.
    Also mobile doesn't work for us because it only supports active directory

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael from Konica Minolta IT Solutions GmbH

    Number of employees: 201-500 employees

    July 2018

    Great software for managed services

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better support for our costumer

    Pros

    Easy to managing and deploying 3rd Party Software. Quickview and Live Connect is one of the best tools for the User Helpdesk, fast and easy to use.

    Cons

    Only for monitoring exist better solutions. We use to systems for our Costumers, PRTG only for monitoring the critical systems, for all the rest Kaseya VSA.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tomohide from NEC

    Number of employees: 10,000+ employees

    July 2018

    Overall Kaseya technical support is kind and I had less trouble about this product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We provide asset management service, in SaaS business, by Kaseya. So benefit I had is that we increase one service menu using this software.

    Pros

    *Easy UI to use software
    *Technical support team gave me answer in one business day thus I can easier maintenance this software.

    Cons

    *When I purchased license, I need to buy only 2 months of license because our because we are going to stop this service. And we need to negotiate a lot with Kaseya sales team to extend license only 2 months instead of year.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Matthew from CustomTec

    Number of employees: 51-200 employees

    July 2018

    The experience was overall a positive one

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It provides the baseline for our RMM needs

    Pros

    The featureset allows for much of our business and customer requirements from a single pain of glass

    Cons

    Version upgrades always require a liveconnect reinstall, which is not always seamless. No High Availability, especially when performing platform upgrades

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alex from American Technology Corporation dba Omega ATC

    July 2018

    Great solution with remote control

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Remote control

    Pros

    easy remote control and file transferring capabilities, creating custom agent procedures are pretty easy.

    Cons

    SSO issues with logging into the portal, connectivity issues sometimes. Slow response from support on specific issues unless you classify "server down".

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Reinhard from Hees Bürowelt

    Number of employees: 201-500 employees

    July 2018

    No significant Product Development and poor Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have one product for most of our servcies.

    Pros

    The modular architecture covers everything a Managed Service Provider needs in order to provide automated Service for its customers.

    Cons

    The Overall stability of the program Code (Agent) is very bad. The availability of funcionality and features are not given. Very complex database. The GUI is not intuitively to understand. There are no actual templates for Monitoring. High Support costs for the Base Framework with no relevant improvements in the last years. No real partership, nobody listens to the Needs of smaller MSPs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Frank from Integrated IT Solutions

    Number of employees: 51-200 employees

    July 2018

    The Rolls Royce of RMM tools for MSPs. Not perfect, but better than its competitors.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Significant reduction in operational costs and increase in our ability to deliver value.

    Pros

    The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.

    Cons

    It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jeff from Computer Superheroes, Inc.

    July 2018

    As a user since 2008, Kaseya has been a very decent RMM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Fast, powerful remote control and scripting. Easy to use and understand scripting language. Through monitoring.

    Cons

    the VSA has had some rough spots in the past, but their renewed dedication to the product gives us hope they will keep up with their competition. There are still some bugs and occasional inconveniences/annoyances, but support is dedicated and fast to respond. I guess they're all doing this now, but some of the features that are nice to have are only available at an additional cost. Reliance on legacy technologies like Flash.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gregory from Graffen

    Number of employees: 11-50 employees

    July 2018

    Great use of User Interface to keep the experience for techs consistent and still fully featured.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It really helps decrease the amount of time we spend working on client PCs and allows us to more quickly deploy global solutions to our clients.

    Pros

    Consistency of user experience and large feature set which allows techs to easily perform tasks while still being powerful.

    Cons

    Inability to use "Policy Management" for all modules as I haven't seen any 3rd party modules in there, nor have I seen the ability to apply policies for Network Monitor.

    I'd also like to see a way to track the amount of time various automation are saving us. Such as software deployments, patch installs, etc. I can do some of this manually by having monitoring open a ticket then the ticket triggers actions which then add time and then close the ticket. But doing this for all automation isn't currently possible and this data would help justify Kaseya and Automation time to administration both internally and externally more readily.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lynn from Cyber Solutions, LLC

    Number of employees: 1 employee

    June 2018

    Managed Service Provider Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nice to have the automation so I don't have to higher staff to due work that can be automated and repeated consistently.

    Pros

    It is a extremely flexible product, which allows you to make your own end point management tools, but you can also buy the scripts too. Lots of bolt-ons, so you can add as you grow your MSP.

    Cons

    Needs a bit of work on the remote control tool as it has limited tools on the remote control screen, but then you have to open another management tool for advanced functions. I would also like to see the permission cleaned up as you have to login to see what restricted users can see...not labeled well

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rafeeque from House of anita Dongre

    Number of employees: 501-1,000 employees

    May 2018

    Easy to deploy more future what we required

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to acess track inventory remote support proper management systems not high cpu utilization not required any additional bms application

    Cons

    Cost effective as budget cloud service which is power tool all in one products such as inventory management bms office 365 support complete inventory

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dan from dmi Networking

    Specialty: Software / Technology

    Number of employees: 2-10 employees

    May 2018

    Kaseya touts a powerful system, but their Mac support is poor and their alerting is confusing compared with others.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I feel that this software is better for people who are extremely tech savvy and can tell right off which alerts can be ignored, and which ones are legitimate. We received thousands of alerts per month, with only maybe 10% of them being actionable items. This service ended up being quite a time-consuming. Also, with its per-agent pricing, the costs got a bit out of control.

    Pros

    It is easy to deploy Kaseya. I like the integration with the Amazon cloud backup and the antivirus. The dashboard looks nice, and you can run custom scripts to help maintain your systems.

    Cons

    Many extraneous alerts come through, and it's difficult to manage which monitors you want. Also, it advertises Mac support, but the agent crashes on Mac quite a bit and there aren't half as many management features on Mac as their are on PC. Every time Apple OS updates, there's a problem with the Kaseya agent. We switched off of this software. It is very expensive for what it does, and there are good alternatives.

    This review was submitted organically. No incentive was offered
    Review Source
  • Sean from BHG

    Specialty: Healthcare / Medicine

    Number of employees: 501-1,000 employees

    May 2018

    Great Concepts Poor Execution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Had endless issues with onboarding where nearly a dozen different people were involved and none of them seemed to work with the others. I had to reexplain what we paid for over the course of a year to get most of it done. Customer Rep is non-responsive and makes it nearly impossible to get more licenses. I never get what I want out of them until I complain and bring in executives at their company. If you want to wing it on your own and have no need to grow, this may be for you, but I don't have time to constantly fight with them to get what they promised us.

    Pros

    Fast remote connections, great customizing for automation. Great remote toolset so you can work without interrupting end users.

    Cons

    License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer
    LinkedIn icon

    April 2018

    Kaseya VSA is made for a company that is 100% Remote

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.

    Pros

    We are a 100% remote company with strict SOP's and guidelines. We are required to manage laptops that never connect to a domain, no VPN. With the new Software Management Module, we can easily perform all security updates and have a record of these updates in one central location. This new module detects all vulnerabilities (including 3rd party software) and can be as automated as you want it to be.

    Cons

    Reporting could be better, but that seems to be the case with most software. Reporting what is installed on machines is somewhat difficult.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mike from Just Tech

    Number of employees: 11-50 employees

    April 2018

    Long term user, very happy with progress of the product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Flexibility, control and strong management capabilities.

    Pros

    Policy Management has been a big change to the way settings are enforced and monitored. Ease of use with KRC and LiveConnect Extensions has given our level 1 techs faster resolution times. The product has come a long way with integrations and the new Webroot integration is the easiest deployment of AV I've ever seen from Kaseya. Warranty Master is also a very useful integration.

    Cons

    There is a massive learning curve for my developers understanding some of the procedure development methods. It's very powerful but sometimes counter-intuitive for people with a background in common languages. Some settings that you would think would be under a certain module are hidden in other locations, but that's understandable given the development changes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Richard from Bespoke IT

    Number of employees: 2-10 employees

    April 2018

    I moved to Kaseya VSA from N-Able's N-Central product. VSA definitely has more features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    VSA is allowing me to scale my client base at a far greater rate than I could without the platform. Automating tasks & automating the monitoring of infrastructure saves me lots of time.

    Pros

    I have found that VSA is so feature rich that you can do basically everything you need from an MSP standpoint. I have appreciated the prompt support when it was required & have found that VSA will really scale quite well. Kaseya gave me 2 free 1.5 hour long sessions with a VSA expert to remotely assist with the initial configuration & to go over all the features.

    Cons

    Sort of a positive negative comment, VSA is such a vast product that the initial setup process is quite a mission. Probably one of the more negative things is the lack of a quality iPhone/Android application to assist with monitoring alerts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Erik from Devinix Solutions AB

    Number of employees: 11-50 employees

    April 2018

    Best package for the money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As a managed services provider, we thrive on all the diferent combinations of services that is easy created with Kaseya VSA.

    Pros

    No tool suits all needs but Kaseya VSA is pretty darn close. The sheer amount of functionality and integration makes it very easy to use as foundation for tons of easy to sell services. The user role system can be customized for many levels of security and the API-access is complete.

    Cons

    Apart from the basics, the learning curve is pretty steep and the GUI is in need of an innovative overhaul. The servicedesk-module had hugh potential, but was unfortunalty discontinued and left a big hole in the suite.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Travis from K&E Consulting

    Number of employees: 2-10 employees

    April 2018

    Product is pretty good but support is awful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Was able to script installations across multiple computers.

    Pros

    The product can do pretty much everything you want it to. Very granular access to the details of a computer which is nice.

    Cons

    Some of the modules are not intuitive and the product doesn't work as expected sometimes. Reporting is tough to figure out, the discovery work 50% of the time, and remote control while great when it works only 90% of the time which is good until you have the owner of a company on the phone and need to support them. Remote control should be close to 100% reliable in my opinion.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jack from Simplified IT Consulting

    April 2018

    Overall we have a positive experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works when setup correctly. Patching and alerting are a great feature. There are a lot of features we do not use yet, but are slowly getting to it

    Cons

    It can be difficult to setup features and tasks. Liveconnect and OnDemand are VERY slow for us. It feels clunky. The on demand agent is just to large so we use an alternate solution for on demand support for clients without agents.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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