Kaseya VSA Software


Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.

Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely.

The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time.

Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.



102 Reviews of Kaseya VSA

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 102 reviews

December 2018

Jake from CIE Tours International

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Great Product - High Cost

Pros

Kaseya is a great IT tool overall. It combines computer management, software pushing, and ticketing in one big package.

Cons

It's not very intuitive and can be limited out of the box without development. It's a bit expensive as every computer using Kaseya needs it's own license.

November 2018

Todd from TR Network Consulting, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Kaseya VSA is much better, but still has a ways to go for a total offering

This time my experience has been much better than the first. CEO and his team have proven to us so far that they are partners with us in this constant challenge of keeping up with the technology changes. They have displayed vision and integrity and I feel it will take some time, but I believe it is a long-term strategy that will be sustainable for our organization for growth and stability. In the past, we have spent too much time maintaining our tools instead of spending time to scale and grow. We are finally getting that traction now.

Pros

We are seeing that Kaseya is becoming much more rounded and diverse in its platform with the acquisitions of companies such as UniTrends, Spanning, and Borex (BMS). Time is our worst enemy, at this time. The suite of products (Manage One and MSP 2.0) has a lot of potential that has us optimistic about the future.

Cons

Very light when it comes to Linux and Mac monitoring. There are still quite a few holes that need to be filled in the suite of products providing an MSP a total service offering. More and more of our clients are using Macs. Kaseya just isn't built to support Macs all that well. We have to rely on additional software/services to fulfill these needs, which adds more expenses and expertise needed to supply these services to our clients. Could be and needs to be much better. That being said, these are common complaints that we have about much, if not all of the other RMM suites on the market (i.e. ConnectWise Automate, Solarwinds, GFI Max, etc)

November 2018

Mimi from Production Tool & Mfg INC.

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

It gets the job done

Pros

This is what our company has been using since we switched to a new IT monitoring company and we like it much better than our previous software. We have had no issues with connection or bugs so far and the software has been reliable for the year we have had it.

Cons

It did take a bit longer to learn than our previous solution. Maybe not as user friendly as other similar software but definitely not too bad.

October 2018

Rafeeque from House of Anita Dongre

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Kasey's vsa cloud

Great

Pros

Easy to understand easy to deploy easy to get support easy to manage complete inventory of it asset management

Cons

Easy to use very flexible support team is awesome

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Kaseya VSA - The Best RMM

Having an RMM package is essential to running an MSP. It allows us to service our customers with fewer tech resources and a lower tech to customer ratio than without.

Pros

Kaseya VSA is the oldest and most mature RMM platform. It does it all; software management, monitoring, alerting, 3rd party patches, windows patches, backup, anti-virus/malware,, and the best scripting engine around.

Cons

The complete integration of the Kasey's network monitor Traverse isn't done yet, nor is their latest acquisition Rapid Fire tools.

October 2018

Joe from One View

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

October 2018

Kaseya Review

Kaseya VSA is a must-have for us. Its integral into our day-to-day options.

Pros

Functionality is fantastic. Must-have in our company

Cons

Connection issues and ease of use related to settings and administration. Sometimes hard to find where things are

October 2018

Dimitri from MSP Builder

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Kaseya is the "Cadillac"

We now have the ability to provide true value to our business customers. Monitoring and maintenance is the foundation of having a secure network and productive end users.

Pros

Kaseya is the most robust of all solutions.

Cons

All software of this nature has a big learning curve.

October 2018

Olivia from Skycomp Solutions Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Good

Good service, would recommend.

Pros

It works well good quality, no issues, the ease of use is the best quality.

Cons

It isn't the best I've ever used, it could be faster.

October 2018

Bradley from CompuType IT Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

A professional VSA you can depend on

We have relied upon Kaseya VSA to be the bedrock of our managed services offering for 7 years. It is dependable and provides a diverse toolkit for our engineers and vCIOs.

Pros

We rarely have problems with the software. It just runs. We are constantly asking it to do more and it always performs. We depend on it to service our clients and rarely if ever lets us down.

Cons

Promised updates and features usually take longer than promised to make it to us. Not an uncommon issue with other major software developers but they get us excited about a new release and then we wait...

October 2018

Martin from Technology Works, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great Remote Control and Alerting

Pros

LiveConnect remote access is super fast and allows us to be in multiple places at one time.

Cons

We also use Kaseya to push Windows patches to our clients. Support for Windows 10 has been a little slow.

September 2018

Spencer from MongoDB Inc.

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Kaseya VSA Review

Pros

I highly recommending this product because it's very reliable when it comes to serious worktime and rush works.

Cons

I just noticed with this product is house has no telephone support at all I would love this if it has that.

September 2018

Philip from Evolution Medical Communications

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Good resource to troubleshoot end users remotely

Overall this is a good tool to remote into end user's computers to assist with their issues.

Pros

When you need to connect to any of your end users remotely you can easily connect to them as long as they have an internet connection. The end users doesn't have to be on the vpn for you to connect to them.

Cons

Sometimes the end user's name doesn't appear and if you don't have their computer name on their laptop or don't know how to obtain is cumbersome.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

4 of 5

September 2018

Fantastic features - Tough UI

Overall, my experience is good, as I have a decent learning ability, but for first time users it’s extremely difficult to navigate.

Pros

You’re able to offer remote support sessions, push application packages, remote command prompt, application inventory and more.

Cons

The UI is confusing and takes a long while to get used to. There is also more than one way to complete the same action in many cases, meaning that if two users learn to do something, they don’t necessarily know the same method.

September 2018

Malcom from CHITSA IT LLC

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Kaseya Experience Review

Pros

What I love about this product, it has a lot of modules that helps me a lot to meet on my general requirement.

Cons

Not really a problema because it's just has a bug in this software but I think an update will do the rest. That's all, love this!

September 2018

Max from IT Solutions Consulting, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2018

Very nice and customization IT management solution

I work with Kaseya every and it allows us to accomplish about 95% of what we would like it to do.

Pros

Kaseya offers a lot of modules and so includes a lot of features for managing endpoints.
Kaseya is very reliable.
Fairly easy to configure (in relation to the number of features you want to utilize, but if you have a lot of agents then it is well worth your time).

Cons

There are bugs in the software and sometimes update break things that were previously working well.
Customer service is probably good for resolving issues for small or medium deployments on Kaseya VSA, but is not great for large deployments.

August 2018

John from eSoftware Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

August 2018

License renewal horror story

Pros

Was generally easy to use and met all of our requirements for management.

Cons

The software renewal and support is bad. I have had a ticket out in support for 2 months and was never resolved. The software then expired. They are trying to force me to renew a 1-year term before they will even consider looking at the support ticket again. They refuse to resolve the support ticket and I don't want to commit to a product that I can't be sure will work. I asked for 30 days to turn back on the license to give support a chance to help fix the issue but they refused. I even offered to pay for that month still no resolution. They say that there is a EULA that covers non working as intended software but the catch is that you still have to pay out your contract. (Even if its broken your still paying for it. Seems logical to me.) Its sad they treat their customers like this. The software is good the management team over there is bad.

August 2018

Brett from Peloton Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2018

Overall positive experience with Kaseya so far, but getting down to brass tacks.

This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Pros

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Cons

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

July 2018

W Scott from McGrath Automotive Group

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

5 of 5

July 2018

Very Good

Pros

And provides almost all the functionality that my IT team needs.
Supports both Mac and windows PCs

Cons

There is no I just want to ask question about how this works type of support.
House so no telephone support at all.
Also mobile doesn't work for us because it only supports active directory

July 2018

Michael from Konica Minolta IT Solutions GmbH

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

July 2018

Great software for managed services

Better support for our costumer

Pros

Easy to managing and deploying 3rd Party Software. Quickview and Live Connect is one of the best tools for the User Helpdesk, fast and easy to use.

Cons

Only for monitoring exist better solutions. We use to systems for our Costumers, PRTG only for monitoring the critical systems, for all the rest Kaseya VSA.

July 2018

Tomohide from NEC

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Overall Kaseya technical support is kind and I had less trouble about this product.

We provide asset management service, in SaaS business, by Kaseya. So benefit I had is that we increase one service menu using this software.

Pros

*Easy UI to use software
*Technical support team gave me answer in one business day thus I can easier maintenance this software.

Cons

*When I purchased license, I need to buy only 2 months of license because our because we are going to stop this service. And we need to negotiate a lot with Kaseya sales team to extend license only 2 months instead of year.