--- title: "Khoros Care Software Reviews, Demo & Pricing - 2026" description: "Review of Khoros Care Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/khoros-care-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Social Media Management Software](https://www.softwareadvice.com/marketing/social-media-comparison/) / Khoros Care Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Khoros Care Review Wondering if Khoros Care is right for your organization? Our Social Media Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Khoros Care 4.8 [(8)](https://www.softwareadvice.com/crm/khoros-care-profile/#reviews) Pricing Pricing available upon request ### About Khoros Care Khoros Care is a social media marketing solution that helps businesses streamline client interactions across various communication channels such as messaging, web chat, social media and peer-to-peer communities. It enables customer service agents to view, engage and resolve clients' queries on a centralized platform. Using Khoros Care's advanced workflows, enterprises can automatically tag, prioritize and route incoming requests to available executives. Administrators can authenticate the identity of customers and secure confidential information via data encryption. Additionally, it allows managers to generate analytical reports and receive automated notifications regarding staff members via email, desktop or mobile alerts. Khoros Care facilitates integration with various third-party CRM applications such as Zendesk, Microsoft Dynamics, Salesforce and more. Users can create personalized profiles for clients with information such as interests, influence, tags and internal notes. Pricing is available on request and support is extended via phone, email and other online measures. Wondering if Khoros Care is right for your organization? Our Social Media Management Software selection experts can help you in 15 minutes or less. ## Khoros Care User Interface ## Popular Khoros Care Alternatives Main Product Khoros Care 4.8 [(8)](https://www.softwareadvice.com/crm/khoros-care-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.50Value for money - 4.71Customer support - 4.63Functionality Pricing Available upon request Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.6 [(910)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) 4.1 [(525)](https://www.softwareadvice.com/product/6827-Agile-CRM/reviews/) Ratings Breakdown - 4.04Ease of use - 4.13Value for money - 3.95Customer support - 4.11Functionality Pricing Available upon request Get Price Alternative Product [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) 4.2 [(535)](https://www.softwareadvice.com/crm/thryv-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.03Value for money - 4.25Customer support - 4.12Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Sprinklr](https://www.softwareadvice.com/customer-support/sprinklr-profile/) 4.3 [(91)](https://www.softwareadvice.com/customer-support/sprinklr-profile/reviews/) Ratings Breakdown - 3.85Ease of use - 3.87Value for money - 4.06Customer support - 4.33Functionality Pricing Available upon request Get Price Alternative Product [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) 4.5 [(17677)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.35Value for money - 4.17Customer support - 4.36Functionality Pricing Starting at $13.00 per month Get Price ## Khoros Care Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Khoros Care Features - Popular features found in Social Media Management Alerts/Notifications Automated Publishing Brand Tracking Campaign Management Collaboration Tools Customer Engagement Engagement Tracking Multi-Account Management Post Scheduling Social Media Integration - More features of Khoros Care Activity Dashboard Alerts/Escalation API Approval Process Control Chatbot Configurable Workflow CRM Customer Support Data Visualization Drag & Drop Filtering Monitoring Multi-Channel Communication Performance Metrics Queue Management Real-Time Analytics Reporting/Analytics Sentiment Analysis Tagging Third-Party Integrations Trend Analysis Workflow Management ## Khoros Care Integrations Khoros Communities Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review SAP Customer Experience Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review ## Khoros Care User Reviews ## Khoros Care customer ratings - Overall rating: 4.8/5 - Total reviews: 8 ### Rating distribution - 5 stars: 6 reviews (75%) - 4 stars: 2 reviews (25%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.5/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- Have you used Khoros Care and would like to share your experience with others? ### A great help to manage the content of social media - Overall rating: 5/5 - Reviewer: Fernando G. - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team #### Cons You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us --- ### Khoros Care Review - Overall rating: 5/5 - Reviewer: Victoria C. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Khoros care is a great tool for brands to manage their social media platforms and handling customer queries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Khoros Care intergrates all the companies social media pages i.e Facebook, Twitter, Instagram, Linkedin thus customer queries sent on any channel are well received and responded to by the administrators in real time.- Khoros has a reporting tool were agent productivity is extracted, it shows the number of responses, response time, service levels, total traffic received and traffic responded to. #### Cons So far the application serves it's purpose well, there's nothing i dislike about it. --- ### Good experience although we continuos learning - Overall rating: 4/5 - Reviewer: Valle G. - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros - It is easy to use in the first step - If you can use the fasttrack point you can see that are very useful #### Cons - When you need to do special things the tool it's a little bit more complicated. - I would like to see the same structure in LSW that the structure that I have in the community. This must be happen in real time. - I would like to have the tool in spanish. --- ### Khoros Care review - Overall rating: 4/5 - Reviewer: Doreen N. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Responding to customer messages.Managing social media accounts in one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Khoros Care intergrates all social media accounts like facebook, linkedin, instagram and Twitter. You're able to respond to all customer queries in real-time and this improves customer experience.The tool provides a report showing service levels, response time, total traffic received and responded to. #### Cons You have to pay more money incase you need more accounts. --- ### Khoros Care User review - Overall rating: 5/5 - Reviewer: Moses R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Robust and intuitively developed to maximumly support digital customer service, excellent at workflow management with it's queue management, priority routing and configurable automatic routing of incoming traffic as opposed to "Cherry-picking", it's rich reporting and analytics functionality enables in-depth analysis and granularity of performance metrics, ease of integration with all your socials. #### Cons Absence of customizable report templates for historic raw data dumps --- ### One of the best platforms to manage social media - Overall rating: 5/5 - Reviewer: Alberto Jose L. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Is a very friendly platform, easy to learn to use, it is a very useful tool to handle a large number of aspects of social media, it allows you to track and analyze the different data, conversations and volumes of aspects that are made in the media #### Cons The platform does not present major problems, perhaps certain aspects of the mobile application could be improved much more to facilitate and expand its use --- ### An enterprise-grade CRM for large customer base companies - Overall rating: 5/5 - Reviewer: Tim R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Khoros Care has a great User Interface and is powerful in responding cross-channels. The ability to connect customer profiles to external tools as well is great. #### Cons Khoros Care has a lot of tiny bugs and nuisances that aren't high enough of a priority/impact for Khoros/Lithium to fix them. --- ### Simple. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's intuitive. I downloaded it, installed it, and it guided me through exactly how to get started with it. #### Cons I suppose the banality of social media in general, but that's not really a knock on the application. --- Showing 1 - 8 of 8 Reviews ## Other Top Recommended Social Media Management Software [HubSpot Marketing Hub](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/) **4.5** (6251) Recently recommended **4** times [emfluence Marketing Platform](https://www.softwareadvice.com/marketing/emfluence-profile/) **4.7** (51) Recently recommended **3** times [DivvyHQ](https://www.softwareadvice.com/marketing-planning/divvyhq-profile/) **4.2** (63) Recently recommended **2** times [Asana](https://www.softwareadvice.com/project-management/asana-profile/) **4.5** (13652) Recently recommended **0** times Stuck Between Options? 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