Kilterly Software

5.00 / 5 (4)

Our advisors have recommended this product 1 time in the last 30 days

About Kilterly


Kilterly is a cloud-based customer experience solution catering to businesses of all sizes. The solution enables marketing managers to run customer retention and onboarding campaigns, track retention rate, create to-do lists, customize alerts and notifications and automate communication.

Kilterly's dashboard enables users to visualize customer behavior through graphical representations. Graphs and charts let businesses analyze various customer experience metrics such as ticket score, usage score and retention rate. Users can also identify customers’ level of engagement and satisfaction by assessing ticketing activity, product usage patterns, customer sentiment and net promoter scores.

Kilterly enables managers to automate communications on the basis of triggers such as date and events. Managers can customize surveys and email campaigns where data can be filled in real time to obtain customer feedback.

Kilterly offers services on a monthly subscription basis and customer support is available via phone, live chat, email and online inquiry forms.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

4 Reviews of Kilterly

Overall rating

5.00 / 5 stars

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Showing 1-4 of 4 reviews

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November 2018

Jason from Prosper Marketplace

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Kilterly gets it right, serves a great niche

Customer Retention issues are usually addressed as a question in the past tense - "What happened?" Kilterly helps turn that into "What's happening?" Which is great when it saves the loss of a customer over some trivial hurdle.

Pros

Clean UI, easy to use and understand. Focusing on the retention problem specifically tailors the workflows in an intuitive way. The dashboard is a ready-to-go view of customer health without any configuration.

Cons

It's a great product but, more data and more touch-point integrations like SMS would be awesome.

November 2018

Alvin from Turn/River Capital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Solved a huge problem for us - customer retention and engagement

It has been great working with Kilterly and using the product. Great team and great product. I look forward to continuing our relationship and continue to improve our customer & revenue retention.

Pros

Kilterly provides a simple and easy to use software for me to engage with my customers, identify at-risk customers and automate many of my customer emails allowing me to ensure product usage, customer happiness which in turns allows me to improve my customer retention. It also allows me to find detractors (for me to contact to ensure that they will renew) along with promoters (to help me with case studies, white papers and more).

Cons

None at the moment - we have a few integration requests and our representative & his team added those to their feature list.

November 2018

Matt from Health Wealth & fitness

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Kilterly is the future of customer success tools

The point of Kilterly is to give companies the ability to automate campaigns, surveys, tasks, alerts and to give them the data insights to know where the health of their relationship with the client stands.

Pros

Before Kilterly, it was very difficult to reach out to clients on a regular basis, and to do this with any insight into their performance with our product. Our relationships with clients were impacted, as was our retention rate. Kilterly makes it easy to communicate with our clients based on their successes and challenges.

Cons

It would be nice if Kilterly had more integrations.

November 2018

Dave from MHCS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Kilterly Review

Pros

The automation for our marketing and customer service processes. We will be much more organized with our customer base.

Cons

Would like to see QuickBooks integration accelerated with the software.