kintone Software


kintone is a cloud-based solution that allows organizations to create customized business apps. The solution allows users to create apps without the knowledge of coding. These applications help in supply chain management, asset management, customer relationship management (CRM) and project management. The solution offers a centralized workspace with real-time charts and business processes to collaborate with internal and external partners.

kintone offers open APIs that allow businesses to connect their existing tools with the apps to provide users a centralized view of the entire organization. The solution offers reporting features that use real-time data to show graphs.

Administrators can also create an individual client workspace and provide access only to specific data that they want to share with the client to improve security. Other features include chat integration, notifications, social communication, client certificate authentication and multilingual interface. Pricing is per user per month. Support is provided through email and phone.



37 Reviews of kintone

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 37 reviews

December 2018

Rakesh from System Soft Technologies

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Kintone review

Pros

Easy to use by non-developers. Can build an application using spreadsheets.

Cons

Minimum requirement of user is 5 which may not be feasible for all users.

November 2018

Chidi Emmanuel from iWurks360 Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Kintone Review

Business Automation made Easy!

Pros

This software allows the easy customization of business automation systems with ease without necessarily having any background in software design or coding. Once you can think of what you want from tan application for your business, you can have it made through the Kintone platform.

Cons

There is no actual cons to the application except that the initial overview of the software might seem overwhelming but once you get the hang of the software and how to work it, the rest is a breeze!

November 2018

Lou from La Crosse Public Library

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Cost Saving Technology Designed to be Easy to Use

We have been able to create inventory databases, keeping track of the number of patrons that attend our various programs, and databases with common questions asked by our customers. We have limited staff, without programming experience. This solves that issue for us. We also enjoy the mobile aspect very much.

Pros

Ease of use. We have found this program extremely easy to use. We are looking at many other applications that we can switch over to it.

Cons

Support has been good but can take up to 48 hours at times to get back to us. Overall, we have not had a need to get a quicker response.

November 2018

Remus from Medelita

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Data made easy - no experience necessary !

Excellent ! While the self serve help center has its limitation , my overall experience is positive because when I reached out to someone in the Kintone team , I always got the answers that I was looking for.

Pros

I like the fact that I was able to figure it out by myself , without the need to run to IT , as we all know that once IT is involved you usually get something that work for them and not for the end user.

Cons

There is nothing I dislike , although I would want to see a more in depth self serve help center . In the current form when you search for solutions on how to solve a problem ( problem in terms of figuring out how to build exactly what you need, not system being down or the like) you might get lucky and find something that will help you. In my view , it would help if customer generated "help solutions" would be made available.

November 2018

Betsey from Mccormick Distilling CO

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great process management software

We picked this software in order to fix a paper based process that had gone wrong After we made the first application we've made 30 more for different processes in our company. I can't say enough good things about the software and how it has helped our company.

Pros

User friendly GUI
Easy learning curve for programming
Notifications
Process management
Great support
Adaptability

Cons

There is nothing that we dislike currently

November 2018

Data from Literacy Mid-South

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Kintone works!

Kintone has been the most cost-effective solution to my organization's database, data, and reporting needs for over two years. I don't see us dropping Kintone even if we adopt other systems. In fact, our plan is to find systems (e.g. BI tools) that can link to Kintone. It takes a look of development time off your hands. For the needs of a small to medium organization, it is almost all you may need to rid yourself off scattered spreadsheets, stay data organized, manage workflows and business process communication etc. Just take time to know the tool and you may never need the computer science person.

Pros

Quite easy/quick to learn
Ease of use
Very cost-effective for nonprofits
May be all the database needed for small to medium organizations. Link it to another tool (e.g. through ODBC) that supports functionalities like SQL and that's it.
Customization support if you know JavaScript.
Excellent workflow support
Very helpful and responsive customer support.

Cons

Lack of very key and basic formula support such as If-else conditions.
Difficult to make apps talk to each other (app relationships) which leads to the need for multiple apps with duplicate data. It appears the only option available is the Lookup Feature, which works well for its purpose but is limited regarding true apps/database relationships. This limitation may be resolved by linking your apps through ODBC to a tool like a BI tool that supports database relationships.
Limited customization if you have no JavaScript expertise.
Lack of support for SQL

November 2018

Elizabeth from Ely Area Food Sshelf

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Not for Profit Database Use

I think the most important for us is the customer service. They don't treat me any different than a larger company and everyone is considerate, clear speaking and knowledgeable. Mot databases are pretty much the same when using it on a small scale so I went with the fantastic client service and the affordable price point for our little non-profit food shelf.

Pros

The price point is exceptional and made it affordable for our small town food shelf . We use it to track donations and for fundraising. It user friendly and has saved me at lot of time. It converts easily back and forth between Kintone and MS Excel which is exactly what I needed. Thanks Kintone!

Cons

My fellow board members found it a little clunky being so familiar with excel.

October 2018

Caleb from Loyola University Chicago

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

kintone

a good program for managing a project

Pros

simple, easy to manage, handle many cases at one time

Cons

I do not have any specific cons in managing my project

Response from kintone of Cybozu Inc

Replied November 2018

Hi Caleb, Thank you for your feedback! Best, Larissa Kintone Customer Success

October 2018

rohit from Sstech

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Good

Pros

Flexibility and durability and i like the way we drag and and drop fields.

Cons

Non editable fields options should be implemented

Response from kintone of Cybozu Inc

Replied November 2018

Hi Rohith, Thank you for your feedback! Permissions can be set for specific fields to disable the ability to view or edit. You can find more details in the Kintone Help Center here: https://get.kintone.help/hc/en-us/articles/115001463307 Let us know if you have further questions. Best, Larissa Kintone Customer Success

October 2018

Ariel from Future in Humanity

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Excellent Service and Product

Excellent service and amazing overall experience.

Pros

It's very easy to use and user friendly.

Cons

There is some functionality missing that I need for the vision I have for our database.

Response from kintone of Cybozu Inc

Replied November 2018

Hi Ariel, Thanks so much for your feedback! We are always looking for feature requests and feedback from our Customers. Someone from the team will be in touch shortly to share the submission link with you and your team. Best, Larissa Kintone Customer Success

October 2018

Milton from Transportation/Trucking/Railroad

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

kintone Review

Great customer service, very knowledgeable.

Pros

Setup was a breeze, support was there if needed, no issues.

Cons

Nothing at this time, still going through setup.

Response from kintone of Cybozu Inc

Replied November 2018

Hi Milton, Thanks so much for your feedback! Glad to here your onboarding process is going smoothly. We're happy to help whenever you need it. Best, Larissa Kintone Customer Success

October 2018

William from Youth L.I.F.E. Support Network, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Perfect for NPOs/Small Business

Pros

It's ability to connect record data within an app with another record in another app. (Primary and Foreign keys in databases)

Cons

Tiny inconveniences, stuff like the lack of a quick way to enter a DOB into a date field; stuck having to scroll by months. A quick fix is to simply enter the DOB in the accepted format.

Response from kintone of Cybozu Inc

Replied November 2018

Hi William, Thanks so much for your feedback! Best, Larissa Kintone Customer Success

July 2018

Sean from The Devereux Center

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Kintone simplifies data management at the cost of some functionality

Kintone has drastically improved our non-profit organization's ability to collect and manage data. An NPO lives and dies on the accuracy of its data. With Kintone, we are better able to present the effectiveness of our services to potential donors and grantors, improving our ability to earn more and better grants, leading to better services for our clients.

Pros

It is incredibly simple and fast to get a new app built and launched. Some of the smaller ones go from idea to launch in a matter of minutes. These are programs that would have taken hours or days to develop in Microsoft Access.

Cons

There is some basic functionality that I expect in any database or data management software that Kintone lacks. For instance, the ability to have a drop-down menu that also allows for a user-typed input (what Access calls a combo-box). If this existed in Kintone, it would help me to simplify a great many apps.

Response from kintone of Cybozu Inc

Replied August 2018

Hi Sean, So happy to hear Kintone has been a success for your NPO! As far as the product features, I'd be happy to submit your feedback to the team for review. In the meantime, there is always the option for customization within your domain. If you'd like, I'd be happy to get you in touch with one of our Sales Engineers to review. Just email support@kintone.com. Best, Larissa Kintone Customer Success

May 2018

Nicole from COLA, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Very user-friendly program with an abundance of options

Pros

I like this software because there are so many options to customize it to your own needs. Additionally, figuring out how to make your own changes is so easy.

Cons

I haven't figured out how to be able to pull metrics, such as when easy user has logged in or how many times a record has been viewed.

Response from kintone of Cybozu Inc

Replied June 2018

Hi Nicole! Thank you for your feedback. Reporting on record views or logins will require a bit of customization. I'd be happy to get you in touch with one of our Sales Engineers to discuss your requirements further. Please forward your request to support@kintone.com and I will connect you.

May 2018

Daniel from IBM

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Excellent Tool, productive and power for business

Pros

Excellent aplication to teamwork more productive and gives us power to manage our business. 100% effective

Cons

I no have cons to this aplication because i increase productive in work, and is a grear software which allows to quickly optimize analog processes. Fits small and large organization

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Excellent tools

Pros

Is a tool that allows me a much faster work than normal, I recommend 100%, does not need any type of update or changes, because it is an excellent application, recommended.

Cons

I do not have any type of complaint regarding this application because it has an excellent performance, I recommend it to all

Response from kintone of Cybozu Inc

Replied June 2018

Thanks for the review! We really appreciate your feedback.

April 2018

Laura from ORCCA

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

User friendly, lots of customization and affordable for my non-profit!

This software is helping improve data collection and collaboration in my program

Pros

The customization options and user interface are two of my favorite things about Kintone. The ability to allow permissions at various levels and create spaces supports multi-program needs.

Cons

Many of the functions can only be learned by searching through the help section, the help section however is not always the most user friendly.

Response from kintone of Cybozu Inc

Replied May 2018

Thanks for the review! We'd love to improve the learning experience of Kintone, so please let us know any suggestions you might have for improving our help docs and learning materials!

April 2018

Philipp from LNS Japan

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Great software which allows to quickly optimize analog processes. Fits small and large organization

Pros

Very easy to develop forms and workflows. User driven. Allows to deploy apps fast and supports quick changes based on user needs.

Cons

The mobile version needs improvement and is not as user-friendly as the desktop version. A better mobile version would greatly add to the overall value of the software.

Response from kintone of Cybozu Inc

Replied May 2018

Thanks for the review! I will pass on your feedback about our mobile app. We are currently in Beta testing for Kintone Roam, a new version of our mobile app. This new app is intended for in-the-field Kintone users. If you'd like to check it out, please email support@kintone.com.

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Awesome customer service, great at reaching out and onboarding. Very good experience.

I love it, put us all on the same page.

Pros

Kintone can be as much as you want it to be. We had a need for a scaled down solution for CRM and project management. Works perfect for what we needed.

Cons

Not much I don't like, very flexible and easy to create solutions for our user base for the actual needs they have and not what they don't need.

Response from kintone of Cybozu Inc

Replied May 2018

So glad to hear you're loving Kintone! With a 900 app limit, the possibilities are endless.

April 2018

David from Volunteers of America, Utah

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Kintone provides a powerful yet easy solution long over

Easy creation and deployment of relational database and task management apps.

Pros

The ease of creating apps is great. Plus the feature to customize with javascript and css plugins is very useful making for a powerful tool set.

Cons

It would be nice for the support and knowledge base to have a library of "how to" videos that I could share with users.

Response from kintone of Cybozu Inc

Replied May 2018

David, thank you for the feedback! I did want to let you know we now have monthly live training sessions just for our customers. These are recorded and can be found on our YouTube channel here: https://bit.ly/2jkipaU We also have mini training videos posted monthly on our blog. We'd love for you to check those out and share with your team!