ConnectWise Automate vs Teamgate

ConnectWise Automate has 101 reviews and a rating of 4.17 / 5 vs Teamgate which has 120 reviews and a rating of 4.8 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.17 / 5 (101)

4.80 / 5 (120)

Ease-of-Use

3.5 / 5

5.0 / 5

Value for Money

4.0 / 5

5.0 / 5

Customer Support

3.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

March 7, 2021

April 16, 2019

Pros/Cons

  • Pros

  • The remote program is really good. Very simple and quick when a caller has called in.

  • Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

  • Cons

  • Navigation in the console could be improved. There is a slight learning curve, but once you discover where all of the features are it becomes easy to use.

  • Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

  • Pros

  • Easy to use, good price, great customer support, really nice interface!

  • Intuitive and lean interfaces, great flexibility in task and staff management and authorization,

  • Cons

  • Would be nice to have better integration with marketing tools. However, we're currently adopting a work around making use of the Zapier integration. Not ideal, but worth having in place.

  • Require more tools for project management. It is difficult to change the filters of the dashboard. The absence of a mobile application.

Pricing

Pricing Range

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos