The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.

LiveEngage probably the best app for web chatting.

Just see if it is intuitive enough to do without tutorial (normally I am savvy enough to do this) but no.

Integrates and plays well. Easy for operators to use.

Overall, the return on investment here is HUGE.

Overall I am satisfied with it,  It is easy to use and access and has not glitched on me not even once.

Liveperson have been incredible in the webchat engineering industry. I am very happy with everythibg they have come out with.

For as long as I have used it the only negative thing to it that I have been able to observe is that it does not collect customer's name in  a way that it can label the chat with it.

It is a great way to enable communication between customers and remote assistance. Available to be used in multiple platforms.

Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now.

Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience.

The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website.

Great tool for our reps who live chat to our customers.

The software itself works well, but there are other more cost effective options out there.

Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

Overall it's ability to keep track of customers and pending invoices was a great benefit.

This was the best move for my company by far. The customer service is great.

They system picks random images and matches them with sentence fragments that make no sense. The tracking is extremely flawed and cannot be confirmed in any way.

It's been so Easy to use and customize to your liking and or  your businesses particular  needs and if any doubts the Thryv team is always available. Great platform and Set-up.

The support staff is outstanding and quick to help with anything I have encountered so far. They made my business work flow so much more smooth as far as new client tracking goes.

Overall I believe it is a great product for the price. I am thus far very happy with it.

The product is easy to use and I really enjoyed being able to use the calendar tracking. I also like the feature of setting up post in advance.

Overall, I'm very happy with Thryv. It helps me come across as more professional, and I like that there are options to scale as my business grows.

The integration with email reminders for customers is awesome... everything I was stressing about maintaining was brought to one nice package.

Absolutely worth the cost and the fact that it’s one of the few softwares that doesn’t require a 12 month contract, I do recommend it.

Fantastic email integration and good tools CRM like to recruit prospects and find new talent.

I think Thryv Sales sold me something and Thryv took NO action to get to know me as a person and gladly charged me every month for something that bought me NO Value.

It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that.

This is an amazing software package that delivers all I was looking for in one place with easy user friendly connections.

To anyone who questions the price: It is worth it.

We love the ease of use, the great customer support and the marketing tools.

The training and customer service are the best I have found. They are very attentive, even reaching out to me to make sure I am getting the most from my system.

I love the many features it has and all the customization.

Honestly, I've had an overall great experience with Thryv. They have great customer support and have the digital marketing tool of the future.

I love the ease of it, the CRM helps us stay connected to our clients and the team. The team behind the services like website design, walk-through at the beginning.

They have a fantastic marketing companion called thryv leads which allocates your money with machine learning and advertisers online really effectively.

Unfortunately the customer service they provide to customers is very deceptive.

I am grateful to the team of experts that integrated all the multiple parts of the business, and put all together in a great online package.

Everything even the color scheme suck about the company.

This is a scam and rip-off from their customers who decided to leave.

Have had a wonderful experience with Thryv this far. Very friendly support, gets the job done quickly, email and support answers are so timely.

Ability for clients to schedule their appointments is also great. Also the ability to manage social media within Thry is a big plus.

Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it.

I recommend Thryv  because they have field agents in addition to many great  customer support avenues.

I have the best person helping me to set up my Thryv account. She has been amazing and patient with me.

He walked me through every step of the process with Thyrv and it was amazing. My website was up and running within 2 weeks, it looked great and we were ready to roll.

My experience with Thryv has been excellent. Their follow up and support has been great.

Lies, terrible support, disputes with the bank, headache after headache, more lies...how are they in business.

I like these of the use. I like it but it's affordable and it has everything that I need to run my business.

US Dollar

LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels.


The Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation.


Conversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within the platform, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. The platform offers robust out-of-the-box analytics along with the ability to build custom reports that align to specific KPIs. Conversational Cloud’s reporting capabilities also help optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more.



LongDescription

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Text Analysis

Customizable Reports

Code-free Development

For Developers

Transfers/Routing

Customer Segmentation

Real-Time Monitoring

Sentiment Analysis

Knowledge Management

Communication Management

Offline Form

Collaboration Tools

Natural Language Processing

Churn Management

File Transfer

Self Service Portal

Customer Experience Management

Screen Sharing

Mobile Access

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Transcripts/Chat History

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Social Media Integration

AI/Machine Learning

Email Management

Video Support

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Automated Scheduling

Community Management

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Chatbot

Reporting/Analytics

Monitoring

Feedback Management

Pre-Configured Bot

Negative Feedback Management

Auto-Responders

Customer History

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert using their bot on www.liveperson.com.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Conversational Cloud

Live Online

Webinars

Documentation

Videos

Australian Dollar

Thryv is an all-in-one business management solution designed to help small businesses with essential business functions. With Thryv, business owners can expand their online presence, improve any customer relationship, and streamline payment processing. Features include an integrated CRM system, appointment scheduling, billing and invoicing, contact management, marketing automation, reputation management, social media management, automated reminders, and more.

As a cloud-based marketing and CRM software solution, Thryv helps any small business owner manage interactions with their clients, run marketing campaigns with email marketing and manage activities on various social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and Google+. The solution also features an appointment booking module that enables users to manage team schedules, synchronize calendars, and book appointments from a single location.

Additionally, Thryv features a payment module that helps users to send customized quotes, estimates, and invoices to clients and accept payments via credit card. Thryv integrates with multiple third-party applications such as QuickBooks, Gmail, Slack, MailChimp, Yelp, and more and also offers a mobile app for iOS and Android devices.


Conversational Cloud vs Thryv

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