About Magentrix

Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, share information and engage your partners and customers with a completely customizable and branded portal that matches the look and feel of your organization. Magentrix seamlessly integrates with your CRM (eg. Salesforce, Microsoft Dynamics, HubSpot) to maintain a single corporate data source. The pre-configured Salesforce integration allows companies to integrate any standard or custom Salesforce object, maintain control over user access and security and integrate CRM data based on usage. Magentrix is fully customizable based on needs, and users can choose what to share and how to show it. The system enables users to visualize deal cycle stages and c...

Magentrix Pricing

No free version but a free trial is available

Starting price: 

$1.00 per month

Free trial: 

Available

Free version: 

Not Available

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Magentrix User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 24 reviews

Anonymous

Verified reviewer

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed August 2018

Great to keep your business team working together.

Pros

Lots of flexibility with the software’s features— really helped to boost sales and share leads across multiple platforms.

Cons

I had a data connectivity issue and had to contact customer support— issue was on vendor side.

Response from Magentrix

Thank you for your review, we are very pleased to know that you are happy with the portal and its capabilities and that our customer services team has been able to assist you with any issues that have come up.

Replied September 2018

Roger

Lanner Group

Verified reviewer

Company size: 11-50 employees

Industry: Management Consulting

Time used: Less than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed January 2017

Could a software provider be any more helpful?!

18 months after starting to integrate Magentrix with Salesforce our portal is now woven into many of our business processes. Even though Magentrix can clearly rely on our continued custom, they are still more helpful, flexible and supportive than I could wish for. Not only is the software reliable and robust, the support, discussion forums, blogs etc complete the package. Of course there are things I'd like them to change or improve, but at least it feels like they are actually listening when I make these suggestions. I'm an administrator rather than a programmer, so I've really appreciated the ease with which I've been able to create, configure and maintain pages, classes, workflow etc without needing too much re-education. Thanks.

Pros

Good integration with SalesForce. Efficient user interface for management of portal. The scope of the functionality is more limited by our imagination than by the software.

Cons

Some of the constructs and semantics around the "code" could be better explained and validation of code could be better.

Jennifer

JA Central Ontario

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

4

Customer support

3

Functionality

4

Reviewed September 2016

Feedback from JA

We have been quite pleased with the system but do find it challenging to get issues resolved. We recently had a glitch in the system that we spent a lot of time on finding the root of the issue and then getting a resolution.

Pros

unlimited users

Cons

administrator portal is not easy to navigage

Daniel

Sodexo México

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed September 2016

Magentrix review (Sodexo México)

the system is really useful, it get us the ability to create and manage all kind of records on-line. It allow us to have a bigger number of users in the platform with self-service portal license. Giving us the chance to enhance and reduce the time in our processes.

Pros

The capability to have the platform in all kind of devices. Have the information 24/7 365 for all users in all moment. The capability to have reports.

Cons

You can get a better app if you simplify the workflows (is kind of complicated creating them from Magentrix). The capability to have automations not only for mails, but to update other fields.

Andrea

MDS

Verified reviewer

Time used: Free Trial

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed September 2016

Magentrix is feature rich, has a beautiful interface, and the customer support is TOP NOTCH

We've been using Magentrix for over 3 years for our customer portal solution, integrated with Salesforce. We evaluated the Salesforce portal at the same time and found that Magentrix was far superior in every way -- a simplified pricing model, handholding support during setup and post-implementation, and a beautiful interface both on desktop and mobile. The 4 star ease of use is simply due to the time it takes to setup the security and portal before you can go live - at least when we went through implementation it was not "out of the box" setup, but that's due to the serious fine-tuning you can do from a security and user profile perspective. It's more like, "what can't you do with Magentrix" as opposed to "what does this product do?" It's so flexible that you can configure it to suit any possible business need. The developers, I'm convinced, are geniuses. I've never seen such flawless updates and features before in any product that we use. We use it to integrate our knowledgebase from Salesforce, product documentation, for customer help desk tickets, training videos, white papers, and more. Once it's set up, it is really a set it and forget it application that just works flawlessly. What really makes Magentrix shine, though, is the SUPPORT. These people are like the Four Seasons of software vendors! The response time, follow-up, knowledge level of the folks answering questions, and ability to offer a variety of approaches and solutions to a single business need truly underscores Magentrix' reps deep level of product and Salesforce knowledge. I really feel like they are on our side, a part of our team, and are -- by far -- the best, most valued, and easiest vendor relationship we have.

Pros

Customer support, features, timely updates

Cons

Nothing

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