I love the service it is simple for people to subscribe. On the back in the analytics are amazing and so easy to understand.

Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.

I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.

I like MailChimp and appreciate its ease of use and slick looking templates, also strong reporting and tracking capabilities.

Mailchimp works great for what it is and is price competitive. This is a great option for the budget conservative mind.

Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.

Their ability to evolve in useful ways — mobile app, education program, email to postcards, etc — is what we like most, for sure, and why we stay with and recommend Mailchimp to others.

I love that I can create great looking emails with such ease. It has made a huge difference in my ability to communicate with my clients and two do connected drip marketing.

Mailchimp, is an excellent cost effective solution for sending out mass emails to customers. It has great capability for both the tech savvy and non-tech savvy users.

The customization feature allows you to create colorful and creative emails that are appealing to the eye. The scheduling feature is super helpful to plan out communications.

And allows for an all in one solution. The reporting is as good as it gets, most of their tools are free and the interface is super easy to use for editing purposes.

Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.

Mailchimp was very good and allowed my own business to grow and become stable. With a good website and domain making it stand out.

I love the ease of use ability to integrate with various platforms and ability to check daily on our growth.

Mailchimp has been great with keeping in contact with members of the community, providing important updates when needed.

The software is easy to use, it has great pricing and free services to get started. It allows you to see who is engaging in your emails and who is not, great design tools.

We use Mailchimp for all our drip and sales promo campaigns. We are a small company just getting our footing so having such an awesome tool to help us spread the word is a great benefit for us.

The concept is nice for large outreach and marketing emails. I was hoping to use this also as a customer service piece when reminding existing clients of upcoming maintenance.

Mailchimp is the perfect, entry-level system, for people that are just starting out. It is easy to use, great price (including a free version).

It came with free trial which helps to convince my company to use it. It has a great feature  and user interface that helps even any one new to email marketing to start with.

Easy to develop on using API, amazing possibility to up sell products via integrated marketing tools and integrations with e-commerce, brilliant list management features and click tracking.

I was quite frustrated with the fact that I had no assistance at all and it created a bad experience for me as a new user.

This price is outrageous. Also, they do not give you an option to not pay for the features you do not use.

The customization and integration of this software is great. Also, the easy of sending weekly and monthly newsletters is awesome.

How quickly it is to spin up and get people using it. Spoke natively living inside Slack was a godsend for our users.

The AI and Slack integration was the primary reason we moved off of our previous system. Everything in Spoke is clean and simple.

AI does help answer tickets, users can close their own tickets, the built in knowledge base is great.

Integration with Slack and being inside a single user interface that is already open is huge as well. Business analytics are clean, simple, and easily pulled.

The simplicity of the product and ease of implementation. Our customer service rep, Riciel, is very responsive and always willing to go above and beyond.

It has allowed us to have users take care of an issue themselves instead of having to submit a ticket and wait for us to get to it.

How you're able to build out 4 separate departments for the cost. I like how you can create workflow and processes.

Reporting, lack of features from traditional ticketing systems, some flows for user, admin portal.

At this size, you need to have a system to create and action on requests, but probably don't need the features, complexity or cost of something like Zendesk.

Easy to use after training. Get more time back into your day when Spoke answers a lot of frequently asked questions.

Amazing tool for everyday working-life with amazing customer service.

I like that it is accessible at all hours and that it is integrated into my company's Slack instance.

SPOKE is the best HelpDesk ticketing system I have ever used.

I enjoy the ease of use and that it's user friendly. I think it works great to interact staff and management.

The team all the sales and spin-up process is top notch and extremely responsive.

Merging requests is a minor piece that is missing currently. I know that SPOKE dev team will work it in.

Cannot forget the in tool analytics which help us understand where we are lacking or doing just fine.

I really like how great our rep is at Spoke. She is full of energy and very helpful.

I think that possibly sending links to staff that will not go directly to junk mail. Maybe discuss that obstacle when introducing the product.

Great way to automate frequently asked questions.

I love it when platforms are intuitive - 'keep in simple' and they do. Learning existing a new features are a snap, and Spoke provides excellent customer success support if I need help.

The software is relatively new so some features are limited. But their development cycle is very fast.

US Dollar

Mailchimp is a web-based marketing automation service with millions of users worldwide. The application allows users to share newsletters on various social networks and track customer engagements. The application provides tools to create targeted emails, run Facebook ad campaigns, automate follow-ups and monitor campaign progress, among others.

With Mailchimp, users can collect and analyze their email responses. The application offers graphical representations of data and customer interactions in various formats. Mailchimp allows users to design, share and track email newsletters from any location. With interactive drag & drop interface, users can create and share attractive email campaigns. The built-in analytics and reporting functionality allows marketers to monitor customer activities or generate ad hoc reports.

Mailchimp also offers a mobile-based application for both Android and iOS devices. The application works as a shortcut to reach users' email marketing accounts, enabling users to receive campaign updates, add subscribers and remain informed about social media activity.

The solution serves a wide range of businesses, from small e-commerce to big online retailers and is available on a monthly subscription basis.

LongDescription

Real-Time Analytics

Engagement Tracking

A/B Testing

Customer Surveys

Multi-Channel Marketing

Personalization

Social Marketing

Site Intercept Survey

Multi-Channel Management

Skip Logic

Lead Capture

Mass Texting

Activity Tracking

URL Customization

Shared Inboxes

Data Synchronization

Customer Segmentation

Subscription Management

Drip Campaigns

Real-Time Monitoring

Responsive Web Design

Referral Tracking

Multi-Account Management

Real Time Editing

Marketing Calendar

Multi-Campaign

Customer Database

Recommendations

Audience Targeting

Automated Publishing

Geolocation

Customizable Fields

Collaboration Tools

Template Management

ROI Tracking

Data Import/Export

Randomization

Campaign Segmentation

Email Tracking

Email Campaign Management

Lead Generation

Email Templates

Customer Activity Tracking

Subscriber Management

Email Distribution

Content Management

Form Builder

Preview Functionality

Email Marketing

Mobile Access

Social Media Monitoring

List Management

Real Time Data

Performance Metrics

Mobile Retargeting

Channel Management

Question Piping

Click Tracking

Multi-Channel Communication

Behavioral Targeting

Marketing Automation

Question Library

Landing Pages/Web Forms

Question Branching

Social Media Integration

Behavior Analytics

Customizable CTAs

Workflow Management

Email Management

Dynamic Content

Event Triggered Actions

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

CAN-SPAM Compliance

Reporting & Statistics

Segmentation

Social Media Retargeting

Website Visitor Tracking

Geotargeting

Automated Scheduling

Customizable Templates

WYSIWYG Editor

Team Management

Image Library

Conversion Tracking

Lead Nurturing

Social Advertising

Delivery Tracking

Dashboard

Mobile-Optimized Email

Spam Blocker

Customer Journey Mapping

Real Time Reporting

Support Audio/Images/Video

Reporting/Analytics

Contact Database

Monitoring

Web browser (OS agnostic)

Mailchimp offers multiple pricing plans for their Marketing Platform:

Mailchimp Marketing Platform: 

- Free - $0/per month
- Essentials - $13/per month
- Standard - $20/per month
- Premium - $350/per month
 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Mailchimp

Live Online

Webinars

Documentation

Videos

AtSpoke is a cloud-based help desk and ticketing solution suitable for small and midsize companies to help them manage their work requests. The solution can be used across human resource, IT, office management and other departments. Key features include knowledge management, ticketing and AI-based self-service portal for employees.


AtSpoke offers a multi-channel chatbot that allows agents to respond to queries received via email, web, SMS and Slack. It also offers tools to create a centralized self-service knowledge base where employees can access relevant information. Employee queries are answered based on responses to previous questions and matching information available in the knowledge base.


Administrators can choose and apply privacy settings to teams to determine the access level for different sets of users. The auto-assign feature automatically assigns new tickets to available agents as  they come in.


The solution offers per user per month subscription plans and provides an online knowledge repository to users looking for basic information regarding askSpoke.



Document Storage

Access Controls/Permissions

IT Asset Management

Workflow Configuration

Rules-Based Workflow

Projections

Automated Routing

Natural Language Processing

Process/Workflow Automation

Self Service Portal

Support Ticket Tracking

Role-Based Permissions

Ticket Management

Predictive Analytics

Knowledge Base Management

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Interaction Tracking

Alerts/Escalation

Customizable Branding

Chatbot

Machine Learning

Third Party Integrations

Document Management

Search/Filter

Starter: $3 per user, per month (1 team)

Standard: $5 per user, per month (up to 4 teams)

Plus: $8 per user, per month (unlimited number of teams)

Mailchimp vs atSpoke

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