It has helped the organisation in improving its internal complaint handling processes and provides resolution statistics which are used in decision making.

The amazing thing about ServiceDesk is its ability to automatically provide the new employees with the new information they need.

They are ol' reliable and they get the job done. I'm happy to continue to use them.

The software is user friend and simplifies the help desk processes. It adheres to the best practice ITSM workflows.

There seems to be no application development to fix their shortcomings and flaws.

ServiceDesk Plus brought organization to the chaos that was our ticketing system.

The ability to try modules as we go was an add-on. Endless customization can be done on the software.

Some of the maintenance screens are hard to figure out.

Implementing and customizing ServiceDesk took over a year. Support is absolutely terrible, it's all based out of India so there is a timezone difference and a major language barrier.

Support is pretty good also but definitely not a TAC type support, but still good. Pretty much anything you need is on their website somewhere.

A Comprehensive asset tracking help desk and all around IT Swiss army knife at a high cost.

Very good ITSM software for a low price, alot of features that can be fully customizable, and easy to keep track of what everyone is doing due to an amazing dashboard.

It has certainly saved us time on monthly bookkeeping and made a life for our accountant easier. It is a great solution for medium-sized businesses.

Ticketing portion is great, but service desk has to be programmed properly (i.e. encoding holidays for the succeeding years).

Implementation and configuring was easy. Integration to AD to create user profiles.

Great solution to seamlessly manage tickets with reporting that is comprehensive.

The best of all is that this solution is built on ITIL standards meaning it takes care of all aspects of IT service management best practice.

It is really easy to use and understand with all the necessary plugins. The linking of documents is really easy with the bank statement import.

Great service desk product. Feature rich, easy to use and excellent value for money.

For some reason, there is no section with frequent questions, although this is very lacking.

Service Desk Plus is very easy to use and simple to install.

Ticket management is great. Integration with other instances of the app as well using the API to create IT helpdesk tickets automatically from our HR system.

Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing.

Couple of problems I have seen is its inability to automatically discard spam.

It's the very best option to establish a customer service platform. It enables us to manage client requests and tickets with a lot of ease.

Some of the developer features are a bit lacking and hard to grasp.

My experience of using this software has been amazing. It has been like switching on a light to dispurse the darkness that has been sat over my work life for so long.

Zendesk Sell: Mobility and Integration Solution.

System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features.

Simple input for contact information for different clients and potential clients. Super easy to create deals and potential purchases for clients.

You can't go wrong with the price. Price plans to meet your budget.

Zendesk Sell is easy to use, pushes notifications where needed, and is great for small teams.

Very friendly UI, great software and can be customized.

From a team leadership perspective, Base CRM's ability to collaboration and seamlessly integrate in various aspects of a sales team are truly outstanding.

Does not support SaaS business model. Very overpriced in comparison to other options in the market.

Lack commonly functionalities other CRMs have. Poor reporting and extremely expensive for the poor reporting.

Finally something new and interesting from Zendesk.

Very streamlined and efficient, user-friendly and easy to customize, great customer service.

A straightforward, simple tool that allows good lead and deal management. Not many integrations but you can do a lot with custom API.

Email Syncing is not working as intended (however this could be an isolated issue due to something on my end - currently troubleshooting).

When it was BASE CRM the customer service was flawless now since zendesk took over there is little to no support. We dont even have a number to call.

Will you outgrow this app quickly or will it serve your needs well over the long term.

Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business.

There can be frustrating roadblocks, such as when there are similar names or the CRM gets confused, however this can usually be smoothed out fairly quickly.

I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

It is a great sales and client communication tool. The best feature is the mobile app for Android that integrates with your text messaging.

The overall experience with Zendesk sell has been really good, I would recommend it.

The support team is also very good and friendly, it always wants to help you to solve all your problems and are online 24/7.

For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it.

Zendesk sell have been one of the best CRM software that I have tested and used in the past. It has very friendly UI and can be customized to your liking.

I've tried many different CRM softwares until I found my favorite. This one would be on the worst side of the list.

No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for.

Google apps sync is really bad, users all over the world complain about the very poor solution it.

I've been using Base now for the past four years. I've found it easy to use and intuitive.

Base is really simple to use and has invested a lot in continuously making the user interface clean and intuitive. We really like the visualness of watching deals move through the pipeline.

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.

We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.

Automatic email, call, and text tracking, great full-featured mobile app, powerful and super intuitive web interface.

US Dollar

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.


ServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. 


Further automation is provided by the "business rules" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.



LongDescription

Commenting/Notes

Support Ticket Management

Purchase Order Management

Surveys & Feedback

Barcoding/RFID

Customizable Reports

Document Storage

Activity Tracking

IT Asset Management

Contract/License Management

Change Management

Disposal Management

Project Management

Approval Process Control

Projections

Procurement Management

Knowledge Management

Categorization/Grouping

Scheduled/Automated Reports

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Audit Trail

Mobile Access

Cost Tracking

Depreciation Management

Service Reporting

CMDB

Service Catalog

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Workflow Management

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Dashboard

IT Incident Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Supplier Management

Incident Management

Customer History

Issue Auditing

Third-Party Integrations

Task Management

Release Management

Document Management

Inventory Management

Check-in/Check-out

Customer Support

Incident Reporting

Location Tracking

Safety Incident Management

Status Tracking

Communications Management

Maintenance Management

Audit Management

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ManageEngine ServiceDesk Plus

In Person

Live Online

Webinars

Documentation

Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities.


Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature.


Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices.


Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution.



Content Delivery

Cataloging/Categorization

Customer Surveys

Forecasting

Meeting Management

Internal Chat Integration

Presentation Tools

Mobile Alerts

Lead Capture

Performance Management

Access Controls/Permissions

Data Synchronization

Customer Segmentation

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Task Scheduling

Calendar/Reminder System

Auto-Dialer

Lead Distribution

Pipeline Management

Customer Database

Call Recording

Calendar Management

Goal Management

Activity Management

Sales Trend Analysis

Template Management

Data Import/Export

Email Tracking

Lead Generation

Contact Management

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Lead Management

Multi-Currency

Email Marketing

Sales Reports

14-day free trial, no credit card required.

Starter: $45 per seat, per month

Professional: $95 per seat, per month

Enterprise: $145 per seat, per month

All plans are billed annually. Add-ons are also available for an additional cost.

ManageEngine ServiceDesk Plus vs Zendesk Sell

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