ManageEngine ServiceDesk Plus
About ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus Pricing
Starting price:
$120.00 per year
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for ManageEngine ServiceDesk Plus
1 - 5 of 199 Reviews
Guillermo
1,001 - 5,000 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2021
Impressive Value
Nicat
Verified reviewer
Government Administration, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
My experience has been amazing and productive
As an IT professional, solutions such as ManageEngine are essential for the prompt service delivery of HelpDesk employees within the organization. ManageEngine has many features. They are remote connection, video call and chat functions. You can even manage the computer's services or system files without connecting to the computer's desktop. I work in an organization with 500 employees, and the ManageEngine was very helpful in providing technical support. However, the availability of the ticket system in the ManageEngine makes it easier for you to give detailed reports to both the work efficiency and the management.
PROSAmong the alternatives, it was the most convenient to set up and use. It has a user-friendly interface
CONSIt's a very convenient product, I like ManagEngine's products in general, but sometimes additional add-ons can be a bit expensive.
Reason for choosing ManageEngine ServiceDesk Plus
Looking at other alternatives, this product is the most convenient to use.
Boyang
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
ManageEngine ServiceDesk Plus: A Comprehensive ITSM Solution
Our overall experience with ManageEngine ServiceDesk Plus has been positive. The software has been reliable and has allowed us to streamline our IT service management processes. The cost is a bit of a barrier, but the features and capabilities that it offers make it worth the investment.
PROSManageEngine ServiceDesk Plus is an invaluable asset to our organization. Its intuitive user interface and comprehensive feature set make it easy to track, manage, and report on IT service requests. Automation capabilities, such as self-service portals, allow users to quickly submit and track their requests, while IT staff can quickly access and respond to service requests. The reporting capabilities are robust and allow us to quickly assess the performance of our IT services.
CONSOne of the drawbacks of ManageEngine ServiceDesk Plus is the cost. For a comprehensive ITSM solution, it can be quite pricey. Additionally, it does not offer a lot of customizability in terms of the user interface, which can be a bit of a challenge for users who are accustomed to a certain workflow.
Reasons for switching to ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus offers a great combination of features and capabilities for an ITSM solution. It is more user-friendly than many of its alternatives, and its automation capabilities can help to streamline the service request process. Additionally, the reports it generates are comprehensive and provide great insight into the performance of our IT services.
Alex
Management Consulting, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed October 2018
Lots of useful features; But counter-intuitive and clunky overall
We migrated from Spiceworks - a freeware ticket system to - ManageEngine ServiceDesk Plus. While it is better than Spiceworks, I definitely think we bought the wrong solution. Implementing and customizing ServiceDesk took over a year. Support is absolutely terrible, it's all based out of India so there is a timezone difference and a major language barrier. It was very often that they would not reply at all. There are major flaws and shortcomings with the software and the developers are showing no interest in fixing them. The project management piece is an absolute joke. The contracts and purchase orders are very hard to navigate and do not serve as great tools. Asset management also feels very clunky and hard to set up. The helpdesk ticketing module is useful and better than Spiceworks. Wish we would have bought something else.
PROSAdvanced Customization, in-depth reporting, lots of add-on tools (more than just a ticketing system)
CONSEverything is counter-intuitive and not user friendly. The support is awful. There seems to be no application development to fix their shortcomings and flaws.
Mustafa
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
Managing tasks never been fun!
Easy managmemt to tasks and team staff to see day to day tickets and followup process with customers.
CONSSome lagging and slowness with ui that can be fixed with patching.