--- title: "Zendesk Sell Software Reviews, Demo & Pricing - 2026" description: "Review of Zendesk Sell Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/zendesksell-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Inside Sales Software](https://www.softwareadvice.com/crm/inside-sales-comparison/) / Zendesk Sell Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/marketing/zendesk-sell-profile/reviews/)[Alternatives](https://www.softwareadvice.com/marketing/zendesk-sell-profile/alternatives/) # Zendesk Sell Review From $19-$99/month Free trial 3 plans Wondering if Zendesk Sell is right for your organization? Our Inside Sales Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zendesk Sell 4.3 [(160)](https://www.softwareadvice.com/marketing/zendesk-sell-profile/reviews/) Pricing Starting at $19.00 per user per month ### About Zendesk Sell Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities. Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature. Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices. Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution. Wondering if Zendesk Sell is right for your organization? Our Inside Sales Software selection experts can help you in 15 minutes or less. ## Zendesk Sell User Interface ## Popular Zendesk Sell Alternatives Main Product Zendesk Sell 4.3 [(160)](https://www.softwareadvice.com/marketing/zendesk-sell-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.02Value for money - 4.10Customer support - 3.98Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4484)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18807)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6996)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(622)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.69Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(743)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.72Value for money - 4.49Customer support - 4.49Functionality Pricing Starting at $7.00 per year Get Price ## Zendesk Sell Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Sell Team $19.00 per user, per month Plan includes: - 1 Custom Sales Pipeline - Built-in Click-to-Dial and Call Recording - Email Integration - Fully Featured Mobile CRM - Prebuilt Apps and Integrations - Up to 3 Paid Users Sell Professional $49.00 per user, per month Plan includes: - 1 Custom Sales Pipeline - Advanced Call Analytics - Built-in Click-to-Dial and Call Recording - Email Integration - Fully Featured Mobile CRM - Personalized Bulk Emailing - Prebuilt and Custom Apps and Integrations - Sales Goals and Forecasting - Unlimited Custom Fields - Unlimited Email Templates Read More Sell Enterprise $99.00 per user, per month Plan includes: - 2 Sales Pipeline - Activity Reports - Advanced Call Analytics - Advanced Permissions - Built-in Click-to-Dial and Call Recording - Customized Notifications - Email Integration - Fully Featured Mobile CRM - Lead and Deal Scoring - Personalized Bulk Emailing Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zendesk Sell Features - Popular features found in Inside Sales Auto-Dialer Call List Management Call Recording CRM Email Management Interaction Tracking Lead Capture Multi-Channel Communication Performance Management Reporting & Statistics Sales Pipeline Management - More features of Zendesk Sell Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Batch Processing Calendar Management Calendar/Reminder System Calendar Sync Campaign Management Catalog Management Channel Management Chat/Messaging Client Tracking Collaboration Tools Contact Database Contact Management Customer Database Customer Segmentation Customer Support Customizable Fields Customizable Templates Dashboard Creation Data Import/Export Data Synchronization Data Visualization Deal Management Document Management Document Storage Drag & Drop Email Marketing Email Sequences Email Templates Email Tracking Event Triggered Actions Forecasting For Financial Institutions For Insurance Industry For iPad Devices For Sales Teams/Organizations For Startups Goal Management Goal Setting/Tracking Internal Chat Integration Knowledge Management Lead Distribution Lead Generation Lead Management Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation Live Chat Marketing Automation Meeting Management Mobile Access Mobile Alerts Mobile App Multi-Currency Opportunity Management Performance Metrics Pipeline Management Pipeline Reports Predictive Analytics Prioritization Prospecting Tools Quotes/Estimates Real-Time Data Real-Time Notifications Referral Tracking Reminders Reporting/Analytics Role-Based Permissions Sales Forecasting Sales Onboarding & Training Sales Reports Sales Trend Analysis Search/Filter Segmentation Self Service Portal Shared Contacts Social Media Integration Source Tracking Tagging Task Management Task Scheduling Template Management Territory Management Third-Party Integrations Visual Analytics Web-based Deployment Web Forms Website Integration Workflow Management ## Zendesk Sell Integrations Domo Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Wishpond Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review Front Integration rated undefined from -1 review Harvest Integration rated undefined from -1 review See all 28 integrations ## Zendesk Sell User Reviews ## Zendesk Sell customer ratings - Overall rating: 4.3/5 - Total reviews: 160 ### Rating distribution - 5 stars: 87 reviews (54%) - 4 stars: 48 reviews (30%) - 3 stars: 13 reviews (8%) - 2 stars: 7 reviews (4%) - 1 star: 5 reviews (3%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.0/5 - Customer support: 4.1/5 - Functionality: 4.0/5 --- ### Great crm - Overall rating: 5/5 - Reviewer: Aleksandra C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy to use and a full suite of features #### Cons Sometimes can be lacking some needed features #### Reasons for choosing Zendesk Sell Better reputation and recommendations from industry colleagues #### Reasons for switching to Zendesk Sell Wanted to try out another software for comparison --- ### Great Product with GPS - Overall rating: 5/5 - Reviewer: B. W. B. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the ability to log the GPS for site visits. This feature was way ahead of the competition. #### Cons My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app. #### Reasons for choosing Zendesk Sell Price and simplicity #### Reasons for switching to Zendesk Sell I switched for the GPS site visit technology that wasn't available on Zoho but ultimately switched back because of a compatibility issue with our software (not Zendesk). --- ### Potemkin village - Overall rating: 1/5 - Reviewer: Stanko T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered After trial (which went well) its all downhill. We discovered three serious bugs, which their support team reproduced and confirmed, and all we got was "we’re looking at it,". A lot of features we started using in serious work are broken or designed to be useless. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Interface is ok, all action buttons are where they should be, the structure of the pipeline is ok. #### Cons Long term usage is impossible due to serious bugs and inability or unwillingness of their team to solve it. Reporting serious bugs to a rudimentary bot is never a good way forward. #### Reasons for choosing Zendesk Sell It looked good on paper and during trial #### Reasons for switching to Zendesk Sell Product no longer supported. Product no longer supported. --- ### Zendesk Sell Integration - Overall rating: 5/5 - Reviewer: Solomon U. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The zendesk was useful in reaching customers and keeping databases on sales and promotions leads conversion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Zendesk sell offers more features for marketing and adds on the zendesk platform for companies. #### Cons There are none but the trail but it is a helpful feature to gain customer leads #### Reasons for choosing Zendesk Sell I used it as an integration to create database of contacts for lead conversion and marketing purposes. --- ### Powerful and simple sales management tool - Overall rating: 5/5 - Reviewer: Trent E. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros - Simple input for contact information for different clients and potential clients - Super easy to create deals and potential purchases for clients - Schedule appointments, set reminders, and send emails all from within the program - Check metrics and numbers of different members of the sales team for different times and situations. - Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously - Easily sort through customer lists to find people who are relevant under different categories #### Cons - Sometimes too easy to change things that have been set by others - Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to. #### Reasons for switching to Zendesk Sell A clunky interface that made it hard to see past data and information. Made it very difficult to interact with the information --- ### Not worth it - Overall rating: 2/5 - Reviewer: Suzanne G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The layout is attractive, and adding custom fields is easy. #### Cons There were lots of opportunities for this software to be a lot better than it was, and Zendesk doesn't seem to be interested in improving it. The main reason we chose Zendesk Sell was because we wanted to integrate our sales and support instances, but we were never able to get it working. It's impossible to rearrange columns in reports and you can't filter on certain things. There are simple issues, like when you export a list the FIRSTNAME and LASTNAME fields are combined and can't be separated. Their support was AWFUL; they routinely took SIX WEEKS to respond to urgent requests from us, and even then they didn't fix the problem. #### Reasons for choosing Zendesk Sell At the time, we thought it would meet our needs better. #### Reasons for switching to Zendesk Sell We were hoping to get an integrated sales and support solution. --- ### Good CRM That Integrate with CRM - Overall rating: 4/5 - Reviewer: Marlene V. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Been using it since it came out as a beta months ago, It integrates very easily with Zendesk support ticketing and has all features as any other CRM. You can easily integrate with Pandadoc and send agreements. You can send texts, emails and calls from the CRM very easily and track agents productivity. #### Cons At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time. #### Reasons for switching to Zendesk Sell Hubspot was very expensive and gave us some problems that couldn't be fixed with agreements. --- ### Simple and reliable CRM - Overall rating: 5/5 - Reviewer: Sonu P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s been a good CRM for day-to-day sales tracking. It’s not overly complicated, which is actually a plus if your team just wants something that works without too much training. There are some limitations when it comes to advanced reporting and customization, but for small to mid-sized teams it does the job well. We’ve been able to keep our pipeline organized and improve visibility across the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how simple and clean the interface is compared to some other CRMs we’ve tried. It’s pretty easy to track deals and manage contacts without too much setup. The integration with other Zendesk products is a big plus for us since everything stays in one ecosystem. Also, the mobile app is actually usable, which helps when you’re not at your desk. #### Cons Reporting is a bit limited unless you spend time customizing it, and even then it’s not as flexible as some other tools. There are also a few small things in the UI that feel a bit basic, especially when you’re handling more complex pipelines. Pricing can add up as well once you start adding more users or features. --- ### More than a typical CRM tool - Overall rating: 4/5 - Reviewer: Bo K. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered We mostly used the most of the product's real-time reporting and analytics features. Tracked emails, calls, and used them with sales engagement tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Delivers the complete view of customers/customer experience in details as in how much you want to see. Uses a data mining terminology, gives you the forecast, and the great feature is you can see changes by adding or removing a number or some group of customers. #### Cons Cannot use it alone, it has to integrate with other Zendesk products, but only with Zendesk products. And customisation can be a real headache, as it needs to be completely setup before getting its full potential. --- ### Zendesk Suite evaluates customer service - Overall rating: 4/5 - Reviewer: Juan Esteban M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zendesk Suite is a website that meets the basic requirements to be a quality site that offers its customers several stages to reach their target audience and provide each customer with the right specialist. It allows clients to add client information and assign ratings to discussions about the motivations behind creating practical assumptions of each conversation. The Zendesk Suite application has a methodology that employs different strategies to discover the image that users have. Zendesk Suite is a cloud-based messaging application that was developed to meet the varying requirements of outreach groups, both large and small. For customers who are happy with Zendesk Suite, it makes the experience of visiting a museum more personalized and changes discussions according to their and their customers' assumptions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Zendesk Suite employs different methods to discover the image we have users through them. It allows customers to collect information about their customers and rank discussions on the assumptions made in each conversation. It is not given an extraordinary score at this stage, which guarantees that it is employed in all organizations. Client assistance is accessible and can help all clients effectively utilize the stage. It combines well with other programs and updates your client interface. Zendesk Suite connects with other programs in the same category, for example, Zendesk and Slack. #### Cons We use the trial version of Zendesk Suite, and I recently realized that my association was charging per client, rather than a one-time annual or monthly fee that would allow us to have more clients. It has worked consistently and we have had no issues using the scenario in our organization. --- Showing 1 - 10 of 160 Reviews [See All Reviews](https://www.softwareadvice.com/marketing/zendesk-sell-profile/reviews/) ## Zendesk Sell Popular Comparisons [HubSpot CRM vs Zendesk Sell](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/93337-zendesk-sell/)[Salesforce Sales Cloud vs Zendesk Sell](https://www.softwareadvice.com/compare/2764-Salesforce/vs/93337-zendesk-sell/)[Zoho CRM vs Zendesk Sell](https://www.softwareadvice.com/marketing/zendesk-sell-profile/vs/zoho-crm/)[Kylas Sales CRM vs Zendesk Sell](https://www.softwareadvice.com/marketing/kylas-profile/vs/zendesk-sell/)[Bigin by Zoho CRM vs Zendesk Sell](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/zendesk-sell/)[Dynamics 365 vs Zendesk Sell](https://www.softwareadvice.com/compare/93337-zendesk-sell/vs/106335-Dynamics-365/)[Ploomes CRM vs Zendesk Sell](https://www.softwareadvice.com/compare/93337-zendesk-sell/vs/449937-Ploomes/)[eWay-CRM vs Zendesk Sell](https://www.softwareadvice.com/crm/eway-profile/vs/zendesk-sell/)[Act! vs Zendesk Sell](https://www.softwareadvice.com/crm/act-crm-profile/vs/zendesk-sell/) [Compare All Alternatives](https://www.softwareadvice.com/marketing/zendesk-sell-profile/alternatives/) ## Other Top Recommended Inside Sales Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18807) Recently recommended **65** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (506) Recently recommended **58** times [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** (167) Recently recommended **33** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3058) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Zendesk Sell with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice