About Salesforce Maps

Formerly MapAnything, Salesforce Maps is a cloud-based field service and sales platform that allows users to streamline operations and automate business processes. Salesforce Maps is used in industries such as financial services, healthcare, life sciences, technology, manufacturing, government, and many more.

Salesforce Maps’ key features comprise of territory optimization, telematics, ELD compliance, multi-day routing optimization, ARCGIS connection and API documentation. It's telematics and ELD compliance feature allows users to manage CRM-driven telematics, sales tracking, fleet tracking, route optimization, and business process automation.

Additionally, the solution provides the Location of Things (LoT) technology t...


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Supported Operating System(s):

Web browser (OS agnostic)

15 Reviews of Salesforce Maps

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(1)

1

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

May 2019

User Profile Picture

Jacob from Goshen College

Verified Reviewer

Company Size: 201-500 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

5.0

May 2019

Potential to be invaluable!

For our college admissions office, we use Map Anything to better understand how we can maximize our travel as it relates to high schools, students, and even churches. Most of our counselors are not from the same state as the college so seeing what county a school or student is from does not automatically tell us how close to campus they are. Map Anything allows us to see the clumps of the state where we get the most students so we can strategically target those areas.

Pros

Map Anything can do almost anything you need - optimize travel routes, show you contact within a radius or outside of a radius, layer multiple sets of contacts onto a single map, etc... It also connects with any field in your system (if you know where to look), so as a reporting tool, it can do more than Salesforce's basic reporting tool! While the primary use case is to visualize data, you are also able to export lists. You can also choose to scale your map in miles or kilometers so it can accomodate folks all over the world.

Cons

Map Anything isn't exactly the easiest tool to learn how to use. It took me a lot of practice and repitition (They have webinar recordings on their website that I probably should have watched) to get used to and remember certain steps. But once I got the hang of it, it was really hard to stop creating content and reports for my admissions staff! Map Anything was also just acquired by Salesforce, so I'm not sure if that will change the product or its pricing structure for the future. Just do you your homework!

September 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

September 2018

Great Salesforce Mapping Tool

Pros

Mapanything is integrated with our salesforce and pitcher. Since it is integrated with salesforce, all of the accounts are available with their addresses and contacts in both the website version and the mobile version. With the salesforce integration we can restrict the accounts to those that are managed by our sales reps. The robust search makes it very easy to find an account and associated contacts. If the sales rep has extra time between calls, he can easily use the map to locate other customer locations nearby. Prior to the salesforce integration with mapanything, we had to export our customer list and import it into a mapping software in order to plan routes. The salesforce integration makes it a lot more efficient to do route planning.

Cons

I have no dislikes about the software as it is a great improvement from us having to manage our customer list outside of salesforce to do route planning.

March 2021

User Profile Picture

João from DHL

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2021

Great sales and mapping management software.

Pros

There is a certain learning difficulty in the first contact, but the Salesforce Maps tool brings many benefits to expand and optimize the productivity of our services. The reports and filters are excellent and we are able to view all potential customers and partners in unique and complete views. Even outside the office, we were able to analyze the data of each client before making a visit and obtaining the main information, bringing a smarter and more agile business process.

Cons

Salesforce Maps should be to improve the documentation and learning is a little difficult for those who have never touched it before. But I have nothing bad to comment on the tool, I had no problems.

October 2018

User Profile Picture

Ryan from Combined Metal Industries

Verified Reviewer

Company Size: 201-500 employees

Industry: Mining & Metals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Functionality

3.0

October 2018

OK but not for the faint of heart.

Pros

If you really begin to understand how the software works it's a great tool but the learning curve is steep and rather challenging to implement to a sales team. Found there were way better options out that your team who don't need a lot of training can use.

Cons

Learning curve is way too high for the average user.

March 2021

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2021

Great tool to sales team

Pros

You can analyze several aspects of sales, I used a tool a lot to create a smart track, it´s very good for mapping a recipe. We use sometimes on the cell phone which is very practical, but it has some limitations. And I use less the part of routes that is very interesting for making proven trips and you have an integration with the sales force CRM

Cons

In some cities there was not a proper activity, I found it a bit complicated to understand and the mobile version is useful but leaves something to be desired, it was used through use.