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Overall customer rating: Customer rating:

 (454)

 (384)

Recommended by: Recommended by:

79% of users

80% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Pricing:

How it's priced: How it's priced:

Quarterly or annual subscription fee based on edition; discounts for annual subscribers.

Yearly subscription fee.

Contract term: Contract term:

Year-long contract, renewed annually.

Year-long contract, renewed annually.

Upfront costs: Upfront costs:

Additional fees for professional implementation and training services.

Additional fees may apply for professional implementation services, configuration and premium training.

Recurring costs: Recurring costs:

Fees for premium support.

Monthly fee for each Sales Cloud Engage user license.

What does it cost?: What does it cost?:

Applications:

Workflow automation:

Reporting analytics:

Email marketing:

Lead generation:

Lead management:

Social marketing:

Support:

Phone support: Phone support:

Limited phone support through “Standard” plan; unlimited, worldwide phone support can be purchased through premium plans.

Offered for Ultimate plan only.

Online case submission: Online case submission:

Online case submission included in subscription fee.

Included with subscription fee. Live chat support offered for Pro and Ultimate plans.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Personalized support, priority case routing and proactive case monitoring included with premium plans.

Help website, knowledge base and community are available to all customers. Access to live, weekly training and client advocates included in all plans.

Training: Training:

Online catalogue and other training resources included in subscription fee. Professional implementation and training services provided for a fee.

A “Getting Started” online catalogue is included in subscription fee. Additional training and consultation can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.