



Mention Me Retain A/B testing




Supported Operating System(s):
Web browser (OS agnostic)About Mention Me Retain
Mention Me Retain is an all-in-one customer engagement platform that enables users to segment customers as well as carry out A/B testing and multivariate tests on variables such as average spend, net promoter score (NPS), referral status, and more. This enables businesses to develop and reinforce brand affinity by discovering detailed insights into customer traits.
Using NPS, the platform conducts data-driven customer segmenting and to inform and determine trigger rules for integrating content and actions throughout the customer journey. Additionally, qualitative and quantitative insights on customer feedback provide detailed insights into customer's experience and opinions about a brand, enabling businesses to make changes in accordance with the result...
Mention Me Retain A/B testing
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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July 2017
Lauren from Biscuiteers
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2017
Mention Me have been fantastic to work with. Have and would recommend to other businesses
Pros
The technology is very well thought out and there is a lot of technical support on hand should a problem arise. As it is focused on quite a niche area the technology has been tuned to try and give the best 'refer a friend' experience it can. The reporting dashboard is extensive and gives good insights into how customers are behaving with the technology.
Cons
There is very little not to like here. At times the options available are a little overwhelming and the terminology between referrer and referee can get a little complex but the account management is so good that if you ever get stuck you can pick the phone up!
July 2017
Alexandra from Eve Sleep PLC
Company Size: 51-200 employees
Industry: Furniture
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2017
Friendly, pro-active and efficient
We saw an improvement in people signing on to our referral scheme, sharing the scheme incentives and finally revenue generated from this programme has also improved. We have only seen a positive trajectory since initial implementation and we still have many more things to test and implement to improve it's effectiveness.
Pros
The software creates a smooth customer journey. It, for the most part fits seamlessly into our website making it look native to us which is vital for a referral programme. We have seen positive results since the implementation of Mention Me, opening up the opportunity to scale and grow. The client services support we have received has been of a very high standard and this I couldn't fault in any way.
Cons
There are a couple of things design-wise that would enable the platform to align with our design requirements better, but this is small in context with the wider benefits we receive.
April 2018
Laura Jane from Historic Royal Palaces
Company Size: 501-1,000 employees
Industry: Museums and Institutions
Time Used: Free Trial
Review Source: GetApp
April 2018
February 2020
Chloe from allplants
Company Size: 51-200 employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Using
Pros
I love the name sharing functionality which allows our customers to refer in conversation, in say, discussions about the climate crisis. The allplants mission is to inspire people to eat more plants to create a better future for our planet and our customers are part of driving this positive change when they refer their friends to us.
Cons
Some of the reports aren't that useful.
June 2017
Abdul from Trouva
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2017
Great team, support and results! Easiest way to setup a refer-a-friend programme.
We previously did not have a referral scheme. Mention Me allowed us to get setup really quickly. We've been able to drive additional revenue over time because of Mention Me!
Pros
Was super easy to setup a refer-a-friend scheme. The support from the Mention Me team has always been amazing! The account managers are always full of ideas for A/B tests to try to maximise performance, and are always quick to respond to questions.
Cons
Hard to come up with something negative to say. Honestly any issues or questions we have are dealt with quickly by the team at Mention Me. The backend reporting interface was not as easy to use initially, but they recently revamped it to make it more user friendly!
July 2017
Dave from Zipcar International
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
Positive, encouraging, credible. Mention Me do what they promise & more.
Acquisition with low CPAs via a positive member experience.
Pros
Great USP, easy integration, ease of use for the customer, flexible, test-able and just generally a great product.
June 2017
Marcus from FAIRFAX & FAVOR
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2017
Slick and efficient
Pros
Good revenue driver. It delivers very good results and that's the most important thing. For new customer acquisition it's awesome
July 2017
James from SimplyCook
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2017
A great off the shelf referral system that you can get set up over night!
Pros
Great for start-ups. Anyone can make changes and experiment without having to involve tech. Their support team are also very quick to help out with any requests.
Cons
The UX can be a little restrictive at times but recent updates are definitely improving this ...
July 2017
Gary from Loyal Insurance
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
Mention Me review
Pros
Does everything we need and more and it's very user-friendly. Great support when we've had any questions.