Mention Me Software

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About Mention Me

Mention Me Retain is an all-in-one customer engagement platform that enables users to segment customers as well as carry out A/B testing and multivariate tests on variables such as average spend, net promoter score (NPS), referral status, and more. This enables businesses to develop and reinforce brand affinity by discovering detailed insights into customer traits. Using NPS, the platform conducts data-driven customer segmenting and to inform and determine trigger rules for integrating content and actions throughout the customer journey. Additionally, qualitative and quantitative insights on customer feedback provide detailed insights into customer's experience and opinions about a brand, enabling businesses to make changes in accordance with the results to improv...
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Mention Me User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

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Lauren

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2017

Mention Me have been fantastic to work with. Have and would recommend to other businesses

Pros

The technology is very well thought out and there is a lot of technical support on hand should a problem arise. As it is focused on quite a niche area the technology has been tuned to try and give the best 'refer a friend' experience it can. The reporting dashboard is extensive and gives good insights into how customers are behaving with the technology.

Cons

There is very little not to like here. At times the options available are a little overwhelming and the terminology between referrer and referee can get a little complex but the account management is so good that if you ever get stuck you can pick the phone up!

Alexandra

Company size: 51-200 employees

Industry: Furniture

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2017

Friendly, pro-active and efficient

We saw an improvement in people signing on to our referral scheme, sharing the scheme incentives and finally revenue generated from this programme has also improved. We have only seen a positive trajectory since initial implementation and we still have many more things to test and implement to improve it's effectiveness.

Pros

The software creates a smooth customer journey. It, for the most part fits seamlessly into our website making it look native to us which is vital for a referral programme. We have seen positive results since the implementation of Mention Me, opening up the opportunity to scale and grow. The client services support we have received has been of a very high standard and this I couldn't fault in any way.

Cons

There are a couple of things design-wise that would enable the platform to align with our design requirements better, but this is small in context with the wider benefits we receive.

Laura Jane

Verified reviewer

Company size: 501-1,000 employees

Industry: Museums and Institutions

Time used: Free Trial

Review Source: GetApp

This review was submitted organically. No incentive was offered

April 2018

Chloe

Company size: 51-200 employees

Industry: Food & Beverages

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2020

Using

Pros

I love the name sharing functionality which allows our customers to refer in conversation, in say, discussions about the climate crisis. The allplants mission is to inspire people to eat more plants to create a better future for our planet and our customers are part of driving this positive change when they refer their friends to us.

Cons

Some of the reports aren't that useful.

Abdul

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2017

Great team, support and results! Easiest way to setup a refer-a-friend programme.

We previously did not have a referral scheme. Mention Me allowed us to get setup really quickly. We've been able to drive additional revenue over time because of Mention Me!

Pros

Was super easy to setup a refer-a-friend scheme. The support from the Mention Me team has always been amazing! The account managers are always full of ideas for A/B tests to try to maximise performance, and are always quick to respond to questions.

Cons

Hard to come up with something negative to say. Honestly any issues or questions we have are dealt with quickly by the team at Mention Me. The backend reporting interface was not as easy to use initially, but they recently revamped it to make it more user friendly!

Dave

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2017

Positive, encouraging, credible. Mention Me do what they promise & more.

Acquisition with low CPAs via a positive member experience.

Pros

Great USP, easy integration, ease of use for the customer, flexible, test-able and just generally a great product.

Marcus

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2017

Slick and efficient

Pros

Good revenue driver. It delivers very good results and that's the most important thing. For new customer acquisition it's awesome

James

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2017

A great off the shelf referral system that you can get set up over night!

Pros

Great for start-ups. Anyone can make changes and experiment without having to involve tech. Their support team are also very quick to help out with any requests.

Cons

The UX can be a little restrictive at times but recent updates are definitely improving this ...

Gary

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2017

Mention Me review

Pros

Does everything we need and more and it's very user-friendly. Great support when we've had any questions.

Showing 9 reviews