MindTouch Software

3.00 / 5 (1)

About MindTouch


MindTouch is a cloud-based software for customer support and success that improves customers' experience along their journey in an organization by delivering knowledge when it is needed. 

MindTouch works with customers to design relevant reports to enhance self-service, increase ticket deflection and improve support agent productivity while delivering content experiences with real-time insights and flexibility.

MindTouch integrates with SAP Hybris, which helps close tickets faster and ramp up new agents, maintain ticket volume with fewer agents, and supports agent performance and productivity. Service Cloud MindTouch for Salesforce gives agents and support engineers immediate access to content they need without leaving CRM.

In addition, the solutions' customer self-service assists customers to find answers through optimized search, personalized content and content rankings. Its agent assistance and knowledge management provide content performance management, search insights and case deflection data.



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Supported Operating System(s):

Web browser (OS agnostic)

1 Reviews of MindTouch

Overall rating

3.00 / 5 stars

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June 2018

Irfan from Agosto - Irfan Khan

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

June 2018

Antiquated product with terrible

Pros

It worked, but there are way better products out there for cheaper. The onboarding process was good.

Cons

Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.