Netigate Software

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About Netigate

Netigate is a cloud-based feedback management company founded in 2005. Companies can listen to their customers, employees and the market with Netigate’s survey platform to enhance their own processes, products and services. Science shows a close correlation between engaged employees and satisfied customers. Netigate offers survey solutions that allow teams to continuously measure and optimize drivers of engagement, loyalty and satisfaction in both customer and employee groups. With real-time reporting, it is easy to follow up on feedback initiatives businesses launch to improve problematic areas (or to strengthen success factors). Companies such as Vodafone, Spotify, Uber, Lufthansa, and E-on actively use Netigate in their work with feedback. Customers are based i...

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30-day free trial Please contact Netigate directly for pricing details

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Netigate User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4

Showing 1 - 5 of 18 reviews

Birgit

Company size: 10,000+ employees

Industry: Medical Devices

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2021

Komfortable Online Market Research Software mit exzellenter Kundenbetreuung

Die Netigate Online-Software wird bei HARTMANN zentral von der Abteilung Market Research & Intelligence bereichs- und länderübergreifend eingesetzt und bietet alle Features, die man von einner Online-Befragungssoftware erwartet. Aktuell sind unsere internen Kunden unter anderem das Marketing, der Vertrieb (länderübergreifend), Kundensupport, Regulatory Affairs, Environment & Sustainability, Corporate Communications und Human Resources. Wir führen Kundenzufriedenheitsanalysen, Mitarbeiterbefragungen, Befragungen zur Produktzufriedenheit und zu Webinaren und viele andere Online-Befragungen mehr mit Netigate durch. Momentan sind wir Testuser für die neue Netigate Version 8. Hierzu bietet die Netigate Academy Videos an, in denen neue Funktionen beschrieben und Einsatzmöglichkeiten erklärt werden. Das ist sehr hilfreich.

Pros

Online-Befragungen sind mit Netigate einfach und komfortabel zu erstellen. Durch die Möglichkeit verschiedenartiger Verlinkungen können die Befragungen für Teilnehmer unterschiedlicher Zielgruppen passend gestaltet werden. Die Ergebnisse stehen übersichtlich und angepasst an unser Corporate Design (PPT) in verschiedenen Formaten (PPT, Excel, PDF) zur Verfügung. Alle Funktionen der Netigate Software sind im Online Support gut beschrieben. Darüber hinaus können Fragen direkt an den Customer Support adressiert werden. Besonders hilfreich ist auch, dass wir als Kunde einen direkten Ansprechpartner bei Netigate haben. Innerhalb kurzer Zeit werden Fragen beantwortet bzw. Problemstellungen untersucht und Lösungen angeboten.

Cons

Gerade am Anfang wäre für uns ein Operating Manual (PDF) zum Ausdrucken hilfreich gewesen. Das gibt es in dieser Form nicht.

Reasons for switching to Netigate

Sehr schlechte Erreichbarkeit des Kundenservices - mangelhafte Kundenbetreuung Unzureichende Anpassungsmöglichkeiten der Online Surveys an das HARTMANN Corporate Design

Response from Netigate

Thank you for such a glowing review, Birgit. It's great to hear that Netigate is supporting your work at HARTMANN in so many different areas, and that you have been happy with the support you have received from our CS team and your account manager! Indeed, we don't currently offer a print manual for the platform, but I do hope that you will continue to find everything you need in our support center online. We do, of course, have a brand new center dedicated entirely to the new and improved Netigate platform, which I hope you have been enjoying!

Replied April 2021

Aleksandar

Company size: 1,001-5,000 employees

Industry: Management Consulting

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2021

Overall great product that could be even better with sone additional power user features

Overall Netigate is a great solution. It offers not only the survey software, but a complete service around it. From designing the right questions to analysis.

Pros

Netigate is a very easy to integrate and administrate. It offers great features, amazing reporting and analytics dashboards, extremely easy user onboarding via video tutorials and has intuitive interface. Extremely helpful and competent customer support team.

Cons

Some features for power user could be improved, such as support for custom JavaScripts, scripting of custom functions and elements.

Reasons for switching to Netigate

License and user administration options, superior reporting center, data is stored in EU, integrated GDPR features, way better customer support

Response from Netigate

Thank you for taking the time to leave your review, Aleksandar. It's wonderful to see that you're benefitting from our GDPR compliance, support teams, and all of the great features available with Netigate. Thank you also for your feedback, which I will pass along to the relevant teams!

Replied May 2021

Marie

Company size: 10,000+ employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

September 2019

Overall feedback

Good.

Pros

Easy to navigate, easy to set up customized surveys and good support

Cons

Issuing in survey send outs, impacting the quality and UX

Response from Netigate

Thank you for your review of Netigate. Sorry to hear you had issues with the survey send outs. We had a temporary issue with this a while back but the issue has been identified and addressed so the stability is now restored. This should not be an issue going forwards.

Replied September 2019

Monika

Company size: 5,001-10,000 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Super Programm, super Kundendienst

Pros

Sehr benutzerfreundlich. Schöne GEstaltung.

Cons

Für mich war alles gut. Wenn es Probleme gibt, kann man jederzeit bei Netigate anrufen

Response from Netigate

Thank you for your review, Monika. It's great to see that you have enjoyed using (and looking at!) the Netigate platform.

Replied March 2022

Niklas

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Netigate: Great solution to conduct your own surveys

Deutsche Leasing is happy to have teamed-up with Netigate as we have used its online survey platform with our partners and employees extensively over the past years. In this context, Netigate’s online survey solution has enabled us to get a better understanding of our external market environment as well as it has supported us to enhance the feedback culture within our company.

Pros

In particular, we do like the following aspects of Netigate's online survey solution: - Very customer friendly product, its easy and convenient to set up your own surveys - Several options to deliver your survey to the recipient (e.g. unpersonal link, personalised link, QR-Code) - Professional look and feel (both for recipient of the survey and the market researcher) - Dashboards to evalute the results of your survey (incl. an export option to PPT/pdf files in your corporate design) - Good user support (Success center, onboarding support for new additional users as well as highly reachable technical support) - Data security (Netigate servers located in European Union)

Cons

For us, there are not too many con's in regards to Netigate's online survey solutions. We would appreciate a visualised logic tree when you set up a survey. This feature would help to see if the logics, the user is set to implement in the questionnaire, actually work.

Response from Netigate

Thank you for your review, Niklas! We're very pleased to hear that our platform has helped you to enhance the feedback culture at your organisation. Thank you also for your feedback regarding survey logic; we have passed this on to the relevant teams!

Replied April 2021