It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more. The best part is that it’s easy to use.

The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets.

Thanks to its variety of templates, we could easily create different kinds of knowledge base for our teams.

The free trial is awesome as it support all the integration features. The fact that they support integration with the ticketing tool Zendesk simplified things a lot.

Runs fine on iOS devices, however, at times it lags on android.

Thanks to its simplicity, we could use it to create different kinds of knowledge base for our teams, helping them combat challenges related to knowledge management.

Their prompt assistance and willingness to go the extra mile have made our experience with ProProfs Knowledge Base even more positive.

It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards.

The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time. Happy to be a proprofs customer.

Frankly, we will have to use the tool for some more time to identify any possible faults in it.

The software helped us build a dedicated FAQ section on our website that's not only highly searchable but also helps visitors navigate smoothly across questions.

The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable.

ProProfs Knowledge Base's features are simple yet powerful. Our team got familiar with the tool in no time.

It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload.

We are happy to have an all-in-one tool. The experience has been fuss-free till now.

Managing the landing pages is difficult as it is almost impossible to find access.

No download, setup, or coding skills are needed to use the tool. That came as a relief as my team could instantly start using it without the unnecessary fuss.

With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction.

Update content in real time. Ability to scale easily.

And we are happy that we achieved this in a short time.

Ease of use, accountability, incredible customer service, and reliability.

I worked with the executive to build a custom system and I love it. It’s working out extremely well.

Choosing Shape Software as our CRM company is the worst business decision we have ever made. Absolute nightmare dealing with anyone at Shape Software.

All of us in the company love this CRM. Very helpful and user-friendly.

They frequently release excellent features and have top notch customer service. They built a custom system that fit all of my needs.

I really don't have a lot of bad experience with Shape Software.

I was impressed with how easy it is o maintain your pipeline with all of the integrations and automations. I love how everything from lead funnels to  file sharing easily accessible.

The software is user-friendly and very intuitive. I love how it organizes my leads and data quickly, and the marketing tools and integrations make life so much easier.

The software is very easy to use and all of the required data I need is displayed in a streamline and easy to monitor manner. The software is intuitive and easy for anyone to use.

Shape Software is intuitive, organized, customizable, and great for any sized company.

Shape software is easy to use, intuitive, and just the perfect software.

It's super intuitive and easy to understand. As a UX designer myself, their UX is really good.

I wish some of the additional charges were included in the package but since the software is already so low, I do not mind paying them.

I have had an amazing experience with the software and team behind this all.

I haven't really found anything I don't like about this program.

Overall, I am excited to continue using Shape. I believe it will streamline communications and records.

This a must in our business,  I couldn’t conduct business without the CRM, they have amazing support and training material.

Shape Software definitely fits my companies needs. On top of that, it is easy to install and has excellent support.

Shape Software is absolutely amazing. An important part of being a functional company is maintaining excellent communication and records.

Fast response, easy to use website, very easy to request a demo.

Shape is an amazing clear cut, efficient, streamlined software that allows you to customize the portal to.

I haven't used very many softwares before Shape Software, but it is definitely more intuitive than the other ones, which was my biggest grievance when I discovered it.

This is the best CRM a mortgage company can use. And competitively priced too.

I like the way they organize their graphs. They make it super easy to understand trends.

I highly recommend Shape to anyone looking for a cost-efficient, highly effective CRM software.

US Dollar

ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help centers, FAQs, documentation, manuals, and much more. 

Suitable for all kinds of businesses, the software can be quickly set up and configured without any specialized training or coding skills. 

The tool’s vast library of templates helps you jump straight into the content creation process without worrying about the structure of documents. You can start fresh on a clean slate with its online editor or import existing files (PDF, Word docs, Excel sheets, and Powerpoint presentations) to pace up the process of creating articles. 

As a fully customizable tool, it allows you to change fonts, themes, and colors and keep its styling consistent with your company's branding. If you are good at coding, you can edit the CSS and tailor the layout of the pages to your liking. You can also create a custom domain for your knowledge base and give it a unique identity. 

What more? The tool’s advanced user management system lets you exercise complete control over who can access what and perform which activities. 

For example, you can set granular roles and permissions for all users. Some can be assigned the role of administrators, while others can be made to work as contributors and editors. This is a great feature that boosts collaboration in teams while ensuring that the content remains in the right hands. 

With features like single sign-on and password controls, the security of your knowledge base is never compromised. With your knowledge base protected from unauthorized access, critical business information stays with the right people. 

Another interesting feature of ProProfs Knowledge Base is its built-in reports that can be generated weekly, monthly, or even yearly. These reports are presented beautifully in graphical and tabular form that gives a clear picture of the knowledge gaps, failed searches, worst and top-performing articles, and a lot more. 

Other notable features of the tool include workflow approvals, revision history, and context-sensitive help in the form of tooltips and lightboxes. 

Last but not the least, this simple knowledge base tool connects beautifully with its sibling tools - ProProfs Desk and Live Chat, promising a holistic solution for your business needs. Furthermore, its external integrations with tools like Zendesk, Freshdesk, Slack, and Google Analytics, among others, can help you explore the full potential of this software. 

ProProfs Knowledge Base comes with a trial period of 15 days that’s absolutely free of cost. Its paid plans start from $30/author/month. 


LongDescription

File Management

Commenting/Notes

Cataloging/Categorization

Surveys & Feedback

User Management

Mobile Alerts

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

SEO Management

Rich Text Editor

Templates

Pre-built Templates

Knowledge Management

Calendar Management

Collaboration Tools

Full Text Search

Data Import/Export

Self Service Portal

Content Management

Wiki

Discussions/Forums

Web Notifications

Text Editing

Workflow Management

Website Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Data Visualization

Decision Support

Customizable Templates

WYSIWYG Editor

Dashboard

Multi-Language

Mobile Interface

Customizable Branding

Chatbot

Reporting/Analytics

Widgets

Feedback Management

Drag & Drop Editor

Customizable Forms

Drag & Drop

Third-Party Integrations

Online Forums

Live Chat

Document Management

Process/Workflow Automation

Documentation Management

For the IT sector

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Try Any Plan Free For 15 Days-

1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.

*All Pricing is per month (annually) for more details visit: https://www.proprofskb.com/pricing/

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ProProfs Knowledge Base

In Person

Live Online

Webinars

Documentation

Videos

Shape's cloud-based solution offers tools designed to manage online marketing and promotions, capture leads from online sources, organize sales pipelines, connect with customers and automate everyday tasks. Shape is suitable for businesses in industries such as legal, real estate, mortgage, insurance, education, hvac and construction.


Shape's collaboration tools facilitate project information sharing within and across departments and user roles. It includes a centralized repository to store prospects, accounts, contacts, documents, photos, billing and transactions and e-signature agreements in one place.


Shape’s customizable dashboard enables users to keep track of department-specific performance indicators and explore business-relevant trends. Additional features include call scripting, drip campaign automation, task scheduling, reporting and integration with Outlook and Gmail.


Shape is available on a per user per month subscription with no annual contracts and offers customer support via an online knowledge base, phone and email.



ProProfs Knowledge Base vs Shape

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons