Pulseway vs SolarWinds Service Desk

Pulseway has 146 reviews and a rating of 4.67 / 5 vs SolarWinds Service Desk which has 514 reviews and a rating of 4.59 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.67 / 5 (146)

4.59 / 5 (514)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

November 25, 2020

November 18, 2020

Pros/Cons

  • Pros

  • Easy to install. Great support from the team. Integrates well with other products

  • Easy to use, great system, Monitoring and patch management is a breeze

  • Cons

  • Setup was easy however communication for setting up the SSL on the self hosted option was somewhat spotty.

  • Sometimes lacks a bit of polish, but this is a system mostly for IT pros so not a deal breaker.

  • Pros

  • I like the ease of use and how quickly we were up and running with Samanage. The implementation was virtually painless and went very quickly.

  • I love the ease-of-use. Samanage is extremely easy to set up and maintain. It's truly a simple product with beefy capabilities.

  • Cons

  • The agent for inventory management had some weird numbering issues, but other than that, i have nothing bad to say about the software.

  • The product look, is a bit out-dated, doesn't really display well on our high-res monitors, but other than that I haven't found any cons as of right now.

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Pricing Range

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Pricing Guide

2020 CRM Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux