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Web browser (OS agnostic)About Qualaroo
Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties and responses.
Qualaroo helps users engage with customers based on the actions they’ve taken on the app or website; segment customers on the basis of geographies; and deliver customized content. Software also features variables like search terms or time on page, and the ability to personalize surveys by adding skip logic.
Qualaroo integrates with IBM Watson for feedback mining and visualization, and it has mobile applications for iOS and Android. Additionally, Qualaroo also provides various services such as ...
5 Reviews of Qualaroo
Average User Ratings
Overall
4.40 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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June 2016
Natalie from Right Angled
Verified Reviewer
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
June 2016
A+ Customer Service
Haven't had first hand experience with the software yet, but my interactions with their customer service team has been most enjoyable! A friendly, informative, and helpful team that seems to truly believe in their product and care about their customers.
August 2017
Aaron from Hitachi Capital
Verified Reviewer
Company Size: 10,000+ employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
3.0
August 2017
Valuable Insight and Tangible Results
We ran a survey that provided valuable insights into our customer journey - allowing us to make small tweaks on our homepage that resulted in a 35% uplift in conversions on a test.
Pros
The branching technology on surveys makes it easy to target customers based on their behaviour. Also the design API meant it was easy to brand our overlays in a way that suited our business. The on-board process was great and the team worked hard to create a specific integration to meet our business needs
Cons
The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.
November 2018
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2018
Decent user and customer feedback tool
Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.
Pros
Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them. Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US. You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration.
Cons
1. It is expensive. Definitely not for small businesses. 2. It isn't easy to use, as such. You'd need to learn how to use it. 3. The design and features need update especially reporting section.
August 2017
Gerrit from GoDaddy EMEA
Verified Reviewer
Company Size: 1,001-5,000 employees
Industry: Internet
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
August 2017
Quick insights with an easy to use tool... Great!
Pros
flexibility, usability, the speed we can generate insights and test the improvements again with our customers
July 2018
cristian from Educación Digital
Verified Reviewer
Company Size: 2-10 employees
Industry: E-Learning
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2018