About Qualaroo

Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties and responses. Qualaroo helps users engage with customers based on the actions they’ve taken on the app or website; segment customers on the basis of geographies; and deliver customized content. Software also features variables like search terms or time on page, and the ability to personalize surveys by adding skip logic. Qualaroo integrates with IBM Watson for feedback mining and visualization, and it has mobile applications for iOS and Android. Additionally, Qualaroo also provides various services such as NPS Survey, webhooks, eve...

Qualaroo Pricing

Qualaroo pricing starts at $100.00 per month. Qualaroo offers a 15-day free trial.

Starting price: 

$100.00 per month

Free trial: 

Available

Free version: 

Not Available

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Qualaroo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 16 reviews

User Profile

foster

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Honest Qualaroo Review

I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing tool for gathering clients feedback really fast.

Pros

Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy. I Collects consumer insight by targeting specific clients groups which guarantees clients satisfaction.

Cons

The visuals on the dashboard should be worked on.

Response from ProProfs

Thanks for sharing your review on Qualaroo

Replied September 2021

Sagar

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

Great templates to survey customers from the get-go.

My overall experience was very positive since the tool performed exceptionally and fetched better results than expected.

Pros

With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback. Since customers do not have to perform extra steps to fill out a survey, the response rate was positively unexpected. We also avidly used advanced targeting to get as much relevant information from customers as possible.

Cons

I tried the trial version before but it only offered the most-basic functionalities. I wish they will add more features to the trial version

Response from ProProfs

Thanks for sharing your views on Qualaroo.

Replied July 2021

Anonymous

Company size: 2-10 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2018

Decent user and customer feedback tool

Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.

Pros

Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them. Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US. You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration.

Cons

1. It is expensive. Definitely not for small businesses. 2. It isn't easy to use, as such. You'd need to learn how to use it. 3. The design and features need update especially reporting section.

User Profile

Jordi

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Best alternative in VOC softwares

I've used the NPS score and CRO solution to improve my ecommerce clients' revenue and get quality insights which I wasn't able to get using other tools like Hotjar. The interface us oretty straight forward and really easy to set-up, so I was able to configure it in a morning.

Pros

Most of all, I've used the NPS score and the ecommerce CRO solutions. It's really easy to set-up compared to other tools and you don't need any programming skills

Cons

Some pricing tiers are a little bit high for my main market (Spain)

Reasons for switching to Qualaroo

Easy of use

Karmaveer

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2021

Easy to use for collecting real-time feedback with sentiment analysis

Surprisingly, the tool was not difficult to work with. It was easy to set it up on our website and as soon as we did it, we were able to collect feedback right away. Sentiment analysis was a great help to understand the overall sentiment of customers and the level of satisfaction we are providing.

Pros

Besides the obviously remarkable Sentiment Analysis feature, I really like the survey templates offered for different surveys like NPS, CES, UES, etc. since I am not a pro at coming up with the right questions to ask. The advanced analysis helped us get to the crux of customer feedback and provided us with actionable insights right away.

Cons

The price of the tool is a bit on the higher side.

Response from ProProfs

Thanks for sharing your review on Qualaroo.

Replied July 2021

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