Qualaroo Software

4.40 / 5 (5)

About Qualaroo


Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties and responses.

Qualaroo helps users engage with customers based on the actions they’ve taken on the app or website; segment customers on the basis of geographies; and deliver customized content. Software also features variables like search terms or time on page, and the ability to personalize surveys by adding skip logic.

Qualaroo integrates with  IBM Watson for feedback mining and visualization, and it has mobile applications for iOS and Android. Additionally, Qualaroo also provides  various services such as NPS Survey, webhooks, event and geo targeting, website overlay and design templates.

Qualaroo subscriptions are offered on a monthly basis, with the support available through email, phone and documentation.



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Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of Qualaroo

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(2)

4 stars

(3)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

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Showing 1-5 of 5 reviews

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November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2018

Decent user and customer feedback tool

Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.

Pros

Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them.

Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US.

You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration.

Cons

1. It is expensive. Definitely not for small businesses.
2. It isn't easy to use, as such. You'd need to learn how to use it.
3. The design and features need update especially reporting section.

August 2017

Aaron from Hitachi Capital

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

August 2017

Valuable Insight and Tangible Results

We ran a survey that provided valuable insights into our customer journey - allowing us to make small tweaks on our homepage that resulted in a 35% uplift in conversions on a test.

Pros

The branching technology on surveys makes it easy to target customers based on their behaviour. Also the design API meant it was easy to brand our overlays in a way that suited our business.
The on-board process was great and the team worked hard to create a specific integration to meet our business needs

Cons

The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.

June 2016

Natalie from Right Angled

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2016

A+ Customer Service

Haven't had first hand experience with the software yet, but my interactions with their customer service team has been most enjoyable! A friendly, informative, and helpful team that seems to truly believe in their product and care about their customers.

August 2017

Gerrit from GoDaddy EMEA

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

August 2017

Quick insights with an easy to use tool... Great!

Pros

flexibility, usability, the speed we can generate insights and test the improvements again with our customers

July 2018

cristian from Educación Digital

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018