Easy to use app, you can have your bot up and running in a matter of minutes. But the main feature is that Rocketbots will work as a hub for all your communications, and with their AI algorithm eventually you will have to spend less time talking with your visitors.

They don't have a mobile app yes, only works on the browser.

Love it absolutely and have adapted this for over two years at my employer and have cheer-led it's implementation and daily usage.

Respond.io has the best customer support I have seen for a B2B Chat support service. It has extremely easy integration and implementation and the time to train a support representative on the product is a magically low compared to any competition in the international market today.

Analytics could be improved significantly. It is very hard to see various data cuts and customise service SLAs in a very inflexible reporting system. Complexity of using the product is very high.

This system is not finished. If you work with customer support do NOT use this! It’s a waste of your time and money. Once they have your money you are screwed.9

Flow builder Offers many channels (but not working)

Disaster to run a good customer service with this. You cannot add team members to more teams. One contact cannot have more then one ticket. Every message is always in the same conversation. We work with suppliers on different projects. This is a disaster for us. Very buggy in setting up.

It has been a great experience after the addition of certain features in Respond.io

WorkFlows, Third Party apps, Client search, Document sharing, Mail integration.

Sometimes the respond.io dashboard loads slowly.

We use this software everyday to engage with our Customers and answer their queries. The experience is good so far - The support from the respond team to help us build workflow is also very good.

The respond can help us manage multiple chats - We have two separate departments working on a single platform and few of our workflows are getting automated. This help us filter genuine queries.

The respond is slow compared to our previous software - Sometimes the notifications are unheard if in a different windows tab - Apart from that this software is good.