Pretty great, they always get back to you at a reasonable time, polite and the product is overall really great to use.

They go above and beyond to meet our expectations. They are very responsive and offer great problem solving solutions.

We're able to identify where we win and lose prospects. Our sales team is better able to evaluate their activities and clearly determine what is and isn't bringing us business, time management is key.

I can't say enough good things about the quality of the organization's customer support. They are simply the best of the best.

Integration with our existing business processes was easy and the ability to add unlimited custom fields was  a big plus for us.

Helps us keep track of all of our contacts, companies, leads, and opportunities. I record my emails in it and our sales people are able to use it on mobile when they are out on the road.

For a smaller company on a budget, it is a good value.

Best Feature Rich CRM Software at an affordable Cost with Excellent in-person Customer Support.

We can no longer upload data into the system, I do believe that option was disabled by the larger corporation we represent, and not a factor of SalesNOW, that has limited its effectiveness.

The system is very versatile and allows us to be creative with our solutions.

It doesn't integrate with our Health Information System, although they've tried very hard to get that done.

One of the shining lights in the murky CRM industry. Cons: This must be a trick question.

I like the ease of use and the app. I am very happy with the customer support.

What I liked best about this product is ease of use and easy to customize. Reporting is easy and intuitive.

The software is easy to navigate and use both for our sales team and managers. We love the ability to customize as needed as well.

CRM that does what we need to have done. Gives us a great look at our agency.

SalesNOW is easy to use, fully automates my business and has made my business process very efficient and effective.

Every item we had an issue with was resolved and quickly. Extremely happy with the software.

I like that it has all the features you need to track and keep a tab on your business, while having the ability to personalize key features. The customer support from day 1 is the best, hands down.

Overall a very positive experience. Very good and accessible tech support.

I can't look up a contact by email address. I don't like new windows opening all the time.

We work with many vendors and no one exceeds the customer service level of the folks at SalesNOW.

The only problem we had was getting people use to using this.

Our integration/set up was smooth, fast and worry-free, thanks in large part to our SalesNow Account Manager, who was knowledgeable, professional and very responsive.

The support is outstanding at SalesNOW. The application is also very easy to you and not cumbersome like many of the apps out there.

We have had excellent Customer Service and I am very impressed with the system and the support we receive. I can give this an excellent rating and that is very rare.

I really like SalesNOW - they are super attentive and it's great for someone who is lookign for a CRM at a great price.

Not only is SalesNow VERY affordable for our company, we are able to customize and tailor SalesNow to suit our unique sales needs. The customer support is AMAZING.

Setup was quick and I liked the fact I could set it up myself easily vs waiting weeks on other people such as with other CRMs that mandate you make the changes through them.

The upfront Qualifying and Profiling of your needs is critical in providing the right solution for your biz. The ability to customize fields and create your specific template is awesome.

Cost/Benefit is very good. The staff at SalesNOW is very responsive and eager to help.

I loved the ability to attach bids and other documents to each contact.

I have a lot of e-mails and requests coming from my customers and it was very difficult for me to organize all of them.

3 Years experience was great. Quick email responses and Great Documentation.

UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner.

This software is very easy to use and the price is very affordable.

Because of self-hosting solution, we from time to time face minor issues with functionality, fortunately support of UseResponse team is excellent and issues are almost instantly solved.

Larger individual requirements can be solved professionally  through support or and cost-effectively consulting.

Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere.

The only issue we had was around the time it took to set a ticket to complete however it seems since the latest upgrade to 4.9 the issue is no longer there.

Easy to use, highly customizable and a customer support that is second to none.

Compares to competing products at competitive price point.

Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window.

It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.

We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.

The interface is very easy to navigate and understand plus the email integration with POP3 is very useful.

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them.

Some functionality we wanted that wasn't available, has been delayed.

UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed.

Was a little difficult to customize the theme.

We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great.

Simple UI with great functionality, lot of documentation and support is fantastic. Simple to implement and immediate email support.

In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks.

US Dollar

SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automation solution that allows sales teams, management and executives to manage aspects of sales cycle including contact, deal, case and lead management, company tracking and sales reporting. It is also available for on-premise deployment.


SalesNOW allows users to take sales notes, log their calls, and capture emails automatically; train new employees by keeping corporate account histories of clients; gain a dashboard view of activities of sales representatives; and view various sales data, including next steps on leads, deals, and cases.SalesNOW also allows users to customize tabs, reports, and data fields and provides visual, graphical representations of sales forecasts, funnels, and activity reports. The solution offers a mobile application for Android, iPhone, iPad, and Blackberry devices.


SalesNOW is available on a monthly subscription basis that includes support via phone, email and through product tutorials and manuals.



LongDescription

Forecasting

Internal Chat Integration

Product Catalog

Mobile Alerts

Lead Capture

Document Storage

Proposal Generation

Activity Tracking

Customer Service Analytics

Referral Tracking

Contract/License Management

Calendar/Reminder System

Lead Distribution

Pipeline Management

Customer Database

Calendar Management

Call Management

Sales Trend Analysis

Customer Support

Self Service Portal

Contact Management

Opportunity Management

Lead Management

Email Marketing

Real Time Data

Performance Metrics

Territory Management

Channel Management

Marketing Automation

Social Media Integration

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Website Integration

Field Sales Management

Reporting & Statistics

Knowledge Base Management

Segmentation

Interaction Tracking

Commission Management

Lead Qualification

Quotes/Estimates

Pipeline Reports

Task Management

Campaign Management

Sales Forecasting

Prospecting Tools

Search/Filter

Windows 7

Mac OS

Web browser (OS agnostic)

Windows 8

$19.95 per user, per month for up to 500,000 records per account. Charges apply for additional records.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SalesNOW

Live Online

Webinars

Documentation

Videos

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot.

With UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.


Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.


UseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat.



File Management

Commenting/Notes

Support Ticket Management

Real Time Analytics

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Self-Learning

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Activity/News Feed

Workflow Configuration

SSL Security

Single Sign On

Project Management

Categorization/Grouping

Communication Management

Brainstorming

Scheduled/Automated Reports

Customizable Fields

Collaboration Tools

Automated Routing

Content Library

Full Text Search

Call Center Management

Data Import/Export

Customer Complaint Tracking

Problem Management

Email Templates

Help Desk Management

Ideation

Content Management

Forum / Discussion Board

Proactive Chat

Idea Ranking

Data Security

Discussions/Forums

Text Editing

Multi-Channel Communication

Complaint Monitoring

Queue Management

Support Ticket Tracking

Client Portal

Real-Time Notifications

Forms Management

Real-Time Updates

Project Tracking

Ticket Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Customizable Questions

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Inbox Management

Macros/Templated Responses

Multi-Language

Ratings/Reviews

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Polls/Voting

Widgets

Prioritization


<li> Enterprise Plan Cloud: from $149 per 2 agents / month

<li> Self-Hosted Enterprise:  $4800 for the 1st year 

SalesNOW vs UseResponse

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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