UseResponse Software


UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It features a help desk ticketing solution, feedback system, knowledge base solution and live chat with messengers.

With UseResponse’s social CRM application, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.

Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.

UseResponse is available on a monthly subscription basis that includes support through an online knowledge base and live chat.

Dashboard
Dashboard
Dashboard
Discussion
Discussion
Assignments
Assignments
Support
Support
Help center
Help center
Help center mobile view
Help center mobile view

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



22 Reviews of UseResponse

Overall rating

5.0 / 5 stars

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Natraj from Factual Soft

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

3 Years experience was great! Quick email responses and Great Documentation

Pros

Simple UI with great functionality, lot of documentation and support is fantastic.
Simple to implement and immediate email support.

Cons

Email functionalities and integrations like Zendesk is missing. As you improve on these, it would be great.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Pros

We switched to their feedback forum tools from another product. UseRepsonse offers similar features for a much better price. Migration, setup, and customization are simple and straightforward. Staff is extremely responsive with support.

Cons

While we have largely been please with the feedback forum capabilities, more granularity in things like feedback type and individual forum access would be great.