UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It features a help desk ticketing solution, feedback system, knowledge base solution and live chat with messengers.
With UseResponse’s social CRM application, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.
Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.
UseResponse is available on a monthly subscription basis that includes support through an online knowledge base and live chat.
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Natraj from Factual Soft
Number of employees: 2-10 employees
Value for money
Simple UI with great functionality, lot of documentation and support is fantastic.
Simple to implement and immediate email support.
Email functionalities and integrations like Zendesk is missing. As you improve on these, it would be great.Review Source: Capterra
Number of employees: 51-200 employees
Value for money
We switched to their feedback forum tools from another product. UseRepsonse offers similar features for a much better price. Migration, setup, and customization are simple and straightforward. Staff is extremely responsive with support.
While we have largely been please with the feedback forum capabilities, more granularity in things like feedback type and individual forum access would be great.