Pretty great, they always get back to you at a reasonable time, polite and the product is overall really great to use.

They go above and beyond to meet our expectations. They are very responsive and offer great problem solving solutions.

We're able to identify where we win and lose prospects. Our sales team is better able to evaluate their activities and clearly determine what is and isn't bringing us business, time management is key.

I can't say enough good things about the quality of the organization's customer support. They are simply the best of the best.

Integration with our existing business processes was easy and the ability to add unlimited custom fields was  a big plus for us.

Helps us keep track of all of our contacts, companies, leads, and opportunities. I record my emails in it and our sales people are able to use it on mobile when they are out on the road.

For a smaller company on a budget, it is a good value.

Best Feature Rich CRM Software at an affordable Cost with Excellent in-person Customer Support.

We can no longer upload data into the system, I do believe that option was disabled by the larger corporation we represent, and not a factor of SalesNOW, that has limited its effectiveness.

The system is very versatile and allows us to be creative with our solutions.

It doesn't integrate with our Health Information System, although they've tried very hard to get that done.

One of the shining lights in the murky CRM industry. Cons: This must be a trick question.

I like the ease of use and the app. I am very happy with the customer support.

What I liked best about this product is ease of use and easy to customize. Reporting is easy and intuitive.

The software is easy to navigate and use both for our sales team and managers. We love the ability to customize as needed as well.

CRM that does what we need to have done. Gives us a great look at our agency.

SalesNOW is easy to use, fully automates my business and has made my business process very efficient and effective.

Every item we had an issue with was resolved and quickly. Extremely happy with the software.

I like that it has all the features you need to track and keep a tab on your business, while having the ability to personalize key features. The customer support from day 1 is the best, hands down.

Overall a very positive experience. Very good and accessible tech support.

I can't look up a contact by email address. I don't like new windows opening all the time.

We work with many vendors and no one exceeds the customer service level of the folks at SalesNOW.

The only problem we had was getting people use to using this.

Our integration/set up was smooth, fast and worry-free, thanks in large part to our SalesNow Account Manager, who was knowledgeable, professional and very responsive.

The support is outstanding at SalesNOW. The application is also very easy to you and not cumbersome like many of the apps out there.

We have had excellent Customer Service and I am very impressed with the system and the support we receive. I can give this an excellent rating and that is very rare.

I really like SalesNOW - they are super attentive and it's great for someone who is lookign for a CRM at a great price.

Not only is SalesNow VERY affordable for our company, we are able to customize and tailor SalesNow to suit our unique sales needs. The customer support is AMAZING.

Setup was quick and I liked the fact I could set it up myself easily vs waiting weeks on other people such as with other CRMs that mandate you make the changes through them.

The upfront Qualifying and Profiling of your needs is critical in providing the right solution for your biz. The ability to customize fields and create your specific template is awesome.

Cost/Benefit is very good. The staff at SalesNOW is very responsive and eager to help.

I loved the ability to attach bids and other documents to each contact.

This is such a brilliant, cost effective tool that requires little to no setup and has given us the ability to resell a really fantastic experience to our customers.

The performance is poor and it suffers of latency compared to other software under the same conditions.

It is a great tool for remote support, the price point is very good, many features of more expensive packages.

The software is easy to use but if you need customer support is superb.

Excellent product, easy to use, fits perfectly with our team. I have already recommended it to several peers.

The fact it is free for personal use is great, and the web-based tool is reliable and simple to use.

With more and more of the workforce working remotely, innovative solutions have had to sprout up overnight. Zoho assist is an extremely easy to use out of box application that is also very affordable.

It contains a visual highlight which allows you to converse with generic help in seconds and keeps you stay in touch with the specialized group.

Love the simplicity of unattended access and the great pricing. Tons of value for a non profit.

The biggest advantage of zoho assist is that it helps us obatiaing better comminciation with our team.

I don't need unattended sessions and it was great to be able to opt out of this an therefore save money.

The biggest current drawback (and distinction from Teamviewer) is the lack of a VPN function in Zoho.

Worst feature, some infrequent connectivity issues.

My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.

The cost to use Zoho Assist is what drew me to the product. The ease of use and powerful options of Zoho Assist is what keeps me using it.

Great, Simple Product, Fantastic Integration with Zoho Desk.

The integration with Zoho Desk is amazing. It's really, REALLY nice to be able to trigger a remote session with the click of a button, directly from the ticket.

Easy to deploy, easy to use,  great features. My experience has been great.

Simple to use and organize. Lots of useful options, branding and api integration.

It is truly difficult for me to identify a weakness.

Great tools and amazing customer service. Whenever we have an issue, they are on top of getting it resolved.

Support in the early stages was great and a free extension to the free trial was amazing - it gave me a long evaluation time and as a result, I wouldn't go to any other provider.

I love the pricing, the layout of the website, the ease  of use, the many features and functions of the program.

I love how easy it is for us to connect with customers. I also love how easy it is for our customers to understand how to use it.

Good software and price  with choice good interface.

What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

US Dollar

SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automation solution that allows sales teams, management and executives to manage aspects of sales cycle including contact, deal, case and lead management, company tracking and sales reporting. It is also available for on-premise deployment.


SalesNOW allows users to take sales notes, log their calls, and capture emails automatically; train new employees by keeping corporate account histories of clients; gain a dashboard view of activities of sales representatives; and view various sales data, including next steps on leads, deals, and cases.SalesNOW also allows users to customize tabs, reports, and data fields and provides visual, graphical representations of sales forecasts, funnels, and activity reports. The solution offers a mobile application for Android, iPhone, iPad, and Blackberry devices.


SalesNOW is available on a monthly subscription basis that includes support via phone, email and through product tutorials and manuals.



LongDescription

Forecasting

Internal Chat Integration

Product Catalog

Mobile Alerts

Lead Capture

Document Storage

Proposal Generation

Activity Tracking

Customer Service Analytics

Referral Tracking

Contract/License Management

Calendar/Reminder System

Lead Distribution

Pipeline Management

Customer Database

Calendar Management

Call Management

Sales Trend Analysis

Customer Support

Self Service Portal

Contact Management

Opportunity Management

Lead Management

Email Marketing

Real Time Data

Performance Metrics

Territory Management

Channel Management

Marketing Automation

Social Media Integration

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Website Integration

Field Sales Management

Reporting & Statistics

Knowledge Base Management

Segmentation

Interaction Tracking

Commission Management

Lead Qualification

Quotes/Estimates

Pipeline Reports

Task Management

Campaign Management

Sales Forecasting

Prospecting Tools

Search/Filter

Windows 7

Mac OS

Web browser (OS agnostic)

Windows 8

$19.95 per user, per month for up to 500,000 records per account. Charges apply for additional records.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SalesNOW

Live Online

Webinars

Documentation

Videos

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. 

Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others.

With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.

Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. 

Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.

Surveys & Feedback

Access Controls/Permissions

Session Recording

Video Chat

SSL Security

Remote Update/Installation

File Transfer

Screen Sharing

Unattended Access

Diagnostic Tools

File Sharing

Real-Time Chat

Chat/Messaging

Customizable Branding

Reporting/Analytics

Remote Access/Control

Summary Reports

Remote Support

Session Transfer

Multiple User Accounts

Live Chat

Change Management

Problem Management

Incident Management

Multi-Channel Communication

Remote Monitoring & Management

Issue Management

Meeting Management

Collaboration Tools

For MSPs

Real Time Screen Sharing

Desktop/Browser Sharing

Backup and Recovery

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. 

Paid Editions: 
Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. 

Paid Editions: 

Remote Support 

Standard - starts at $12/month/technician (or) $120/year/technician. 
Professional - starts at $18/month/technician (or) $180/year/technician. 
Enterprise - starts at $28/month/technician (or) $288/year/technician. 
Unattended Access

Standard - starts at $12/month/25 computers (or) $120/Year/25 computers
Professional - starts at $18/month/25 computers (or) $180/Year/25 computers
Volume discounts available.

SalesNOW vs Zoho Assist

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