We have had some issues getting used to the setup, but mostly user errors.

I love the mapping feature. When working in a large city like Detroit, the mapping system makes it easier to get to the location that needs to be addressed.

I don't  have anything that I dislike about the program.

My overall experience with SeeClickFix has been very favourable. I would recommend this product to any municipality as an engagement tool for their community.

Overall, the experience has been great. The ease of use of this software makes logging in information quick and efficient.

Love this and can only hope the to help grow the DB.

I love that you can see the progress of resolving issues and as you use SeeClickFix the ease of tweaking it makes it even better.

I don't really have anything that I feel is missing that I wished it had.

I'm so grateful for all their help and guidance.

That customer can make many job for one problem and not refer to the 1st request automatically.

I love how easy it is to communicate with both my colleagues and residents through this platform.

I like most that SCF is very user friendly and easy to use. It is easy to document tasks on it and use as a team.

Talking with the homeowner about the problem that exist at the property.

SeeClick Fix enables community members to be more ative in helping solve community issues.

The  ability to enter service request 24/7,  365 days a year is one of the best benefits along with being able to enter pictures.

Positive citizen input, user friendly, issues presented in real time for quick resolution.

My overall experience with the program has been great. I would definitely recommend it to other police departments, big or small.

This product is very user friendly it is easy to track reports and has automated responses built in.

At this time, the report format is no longer available.

We love the app and have really enjoyed the interaction with our residents.

My partner has a new phone and has the same problem. County vs City,  In some places county property and city property over lay but only options for the city.

Customer service is great and extremely responsive.

Your employees are awesome. They are always helpful and answer and question or solve problems I have had.

Very satisfied with the Mobile app. As an Officer on patrol, the ease of mobile submission is wonderful.

Every employee of SeeClickFix that we've spoken to has been kind, patient, and genuinely dedicated to helping us get the most out of the product and solve any problems we may have.

I don’t use it enough to know all the short cuts.

Our experience with SeeClickFix so far has been phenomenal. We've had wonderful customer service since the beginning, from sales to implementation to maintenance.

Initially, the system seems to struggle with photo sizes and working on a cellular signal, but that has gone away.

I like the ease of viewing or participating in a webinar with numerous other people. Service is always good, easy to interact with others, etc.

This is a very good software for meetings and it is secure  and fast comparing to Zoom and Teams. Their customer support are really great too.

It provide all the features of a program that is used for conducting meetings and webinar and the best thing about using cisco is their security. The video & audio quality is good.

The best in its cataogory, screenshare, call quality, the call recording is perfect, whiteboard notes are a big plus.

If the connection is bad, then you will get crackling videos and audios. That is very challenging when you are on the road.

The thing that i hated using this application that it was taking a hell lot of time to connect. A number of time It stopped showing the picture while someone is representing.

It wasn't and they updated for the same or worst. The product is not user-friendly.

A good tool for professional meetings and screenshares, but not the most cost effective.

It is best secure and convenient platform that provide great user interface and easy options to handle meetings.

Sometimes the connection is terrible and it’s hard to hear people and see them. I sometimes have to revert to calling into the meeting on my phone.

The ability to schedule meetings with remote team members is fantastic. Also, the screenshare option is very helpful at times.

Its free if you use it as a guest or if you want to hold a meeting with small number of attenders, video quality is good, and implemintation of the software is easy.

As a new user, I found it to be safe and quite adept. The quality, even on not the best internet speed, is very good.

This software is perfect for when my sales people hold webinars with prospective clients. The flexibility and functionality is great for what we need it for.

Overall, this program is great to have the tech help without someone needing to come out to our location.

I like its screen sharing feature most, easy to use and good quality sharing, easy to give control to others while screen share.

Being a Cisco product, WebEx also has superb Enterprise integrations which are super handy.

It is not working properly on mobile phones. Sometimes, I have problems with my computer (not with software) and I try to use Webex on my mobile phone.

I dislike the fact that there is no way to create headings or topics for conversations. It is easy to loose conversations because of that.

I had a very positive experience with WebEx. As I mentioned above, the greatest benefit to me and my past employer was revenue and the prospects of more of it.

It was a great experience start to finish. Great customer service and ease of implementing into organization.

I often use this software for community engagement presentations to members of my community as a legal advocate. I highly recommend it so an effective tool for virtual presentations.

This tool, designed for businesses, was not ideal to use from the perspective of a student. It has an odd interface and was constantly running in the background on my phone which was very annoying.

I really liked how you can set up and organize meeting quickly and easily. The quality of the software is very good.

The only problem is the consistent reminder. It becomes irritating after a while.

This software is great and is worth the investment. Especially during the pandemic when we can't have meetings with large numbers of people.

It is super easy to use on my PC or mobile device. There are also tons of interactive tools so that your guests can participate and the layout is easy on the eyes and attractive.

The connection quality is always superb, and it is possible to set up seamless integration with devices in physical meeting rooms.

It has interesting functionalities and its very user friendly to use. I like that simplicity and the privacy it has.

In general this software is very good and it has a good integration with other systems.

US Dollar

SeeClickFix 311 CRM is a 311 request management application that enables organizations to accept and route public service requests via a unified platform. It helps employees to communicate with residents and their local governments, manage tickets and resolve issues.

SeeClickFix 311 CRM gives city staff a sense of how many requests come to the front desk at any given moment and allows them to track the progress of each request. Additionally, the integrated feedback loops about problem resolution create a culture of accountability for government entities and citizens alike through social networking tools and mobile applications. 

SeeClickFix 311 CRM ensures increased citizen satisfaction, better service delivery and reduced costs for government operations. The platform serves as a communication tool between community members, government agencies and businesses. 


LongDescription

Case Management

Assignment Management

Customer Complaint Tracking

Self Service Portal

Routing

Issue Scheduling

Ticket Management

Issue Tracking

Dashboard

Alerts/Escalation

Feedback Management

Issue Auditing

Task Management

Please contact CivicPlus for pricing details.

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SeeClickFix

Live Online

Webinars

Documentation

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Seamless collaboration across devices, locations and organizations
•Use any computer, tablet, phone, browser or Cisco devices to connect
•Collaborate with people outside your organization as easily as those inside
•Minimize app switching with bi-direction integrations with other popular business apps

Make collaboration more interactive and engaging
•Reduce disruptions with background noise removal and voice enhancement
•Enable audiences to share their reactions with animated emojis and gesture recognition
•Improve audience engagement with next-gen dynamic polling and Q&A by Slido
•Customized the stage layout to focus on the content and people that matters most

Make collaboration more inclusive
•Remove language barriers with real-time language translation into 100+ languages
•Ensure everyone’s voice can be heard with anonymous polling/Q&A by Slido
•Encourage everyone to participate with breakout rooms that enable smaller group discussions

Let Webex help you work smarter
•Make meetings more productive with automatic transcriptions, notes and highlights
•Utilize spaces to schedule team meetings and have recordings and transcripts automatically stored in the spaces for easy access
•Monitor and manage your work-life balance and professional relationships with personal insights 


File Management

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Engagement Tracking

Whiteboard

Split/Multi-Screen

Call Transfer

Audience Analytics

Online Voice Transmission

Surveys & Feedback

Softphone

User Management

Status Tracking

Meeting Management

Real Time Screen Sharing

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Meeting Notes

Customizable Reports

Document Storage

Access Controls/Permissions

On-Demand Webinars

Activity Tracking

Screen Capture

Session Recording

Activity/News Feed

Video Chat

Video Management

Progress Tracking

Real-Time Monitoring

Task Scheduling

SSL Security

Real Time Editing

Electronic Signature

Multistreaming

IVR/Voice Recognition

Single Sign On

Secure Login

Automatic Call Distribution

Voice Mail

Project Management

Task Planning

Auto-Dialer

Projections

Communication Management

Brainstorming

Call Recording

Interactive Content

Registration Management

Live Streaming Production

Screen Recording

Social Media Streaming

Remote Update/Installation

Calendar Management

Agenda Management

Collaboration Tools

Automated Routing

On-Demand Recording

Targeted/Locked Screen Sharing

Call Center Management

Call Disposition

Template Management

Presentation Streaming

Private Chat

Scheduling

Call List Management

File Transfer

Call Routing

Action Item Tracking

Remote Monitoring & Management

Call Queues

Recording

Contact Management

Audit Trail

Availability Indicator

Version Control

Audio Calls

Content Management

Forum / Discussion Board

HD Audio/Video

Project Time Tracking

Server Monitoring

Screen Sharing

User Profiles

Mobile Access

Breakout Rooms

Meeting Room Booking

Brand Management

Meeting Preparation Tools

Survey/Poll Management

Compliance Management

Real-Time Data

Performance Metrics

Voicemail Transcription

Basic Plan: $0/mo - HD meetings with up to 100 people, screen sharing, and a personal room.

Meet Plan: $13.50/mo - Premium meeting features
HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more.

Meet + Call Plan: $25/mo - HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more. A cloud-based phone number for each license, phone menus, extensions, & more.

Contact Webex at https://www.webex.com/contact-sales.html for more information on pricing, and for custom enterprise plans.

SeeClickFix vs Webex

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons