Salesforce.com Service Cloud vs SharpSpring

Salesforce.com Service Cloud has 505 reviews and a rating of 4.37 / 5 vs SharpSpring which has 643 reviews and a rating of 4.53 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.37 / 5 (505)

4.53 / 5 (643)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 24, 2020

November 25, 2020

Pros/Cons

  • Pros

  • Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.

  • good program. easy to use and great use to solve problems and make amazing sales.

  • Cons

  • While having everything in the cloud is awesome, having internet issues at work or network throttling can make developing frustrating at times.

  • The only con is that it takes time to set-up correctly but will allow you to scale and grow.

  • Pros

  • Features are easy to use but really powerful. Intuitive to use, low price in comparison to other apps. Great support

  • Easy to use, great functionality and amazing results

  • Cons

  • São pontos que eles já estao melhorando, mas por ser uma plataforma americana, alguns pontos (detalhes) acaba sendo diferente aqui no Brasil

  • My only complaint with SharpSpring is that some tools can be a bit buggy sometimes, but customer support has always been very helpful.

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2020

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux