ServiceNow Customer Service Management vs Zoho CRM
ServiceNow Customer Service Management has 147 reviews and a rating of 4.33 / 5 stars vs Zoho CRM which has 6698 reviews and a rating of 4.31 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- It does have good platform to create knowledge articles and save it. This can be easily adapted by any organization.
- ServiceNow CSM is a great tool to enable user to have Self-serve capabilities on workflow and processes. I've been using it to use the workflow for accesses approval.
Cons
- Sometimes it offers too much and you can get lost in the forest.
- Slowness is problem sometimes. Should use different TABs instead of showing all content in long page view.
Pros
- Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.
- Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.
Cons
- The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.
- We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.
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