Ease of use, accountability, incredible customer service, and reliability.

I worked with the executive to build a custom system and I love it. It’s working out extremely well.

Choosing Shape Software as our CRM company is the worst business decision we have ever made. Absolute nightmare dealing with anyone at Shape Software.

All of us in the company love this CRM. Very helpful and user-friendly.

They frequently release excellent features and have top notch customer service. They built a custom system that fit all of my needs.

I really don't have a lot of bad experience with Shape Software.

I was impressed with how easy it is o maintain your pipeline with all of the integrations and automations. I love how everything from lead funnels to  file sharing easily accessible.

The software is user-friendly and very intuitive. I love how it organizes my leads and data quickly, and the marketing tools and integrations make life so much easier.

The software is very easy to use and all of the required data I need is displayed in a streamline and easy to monitor manner. The software is intuitive and easy for anyone to use.

Shape Software is intuitive, organized, customizable, and great for any sized company.

Shape software is easy to use, intuitive, and just the perfect software.

It's super intuitive and easy to understand. As a UX designer myself, their UX is really good.

I wish some of the additional charges were included in the package but since the software is already so low, I do not mind paying them.

I have had an amazing experience with the software and team behind this all.

I haven't really found anything I don't like about this program.

Overall, I am excited to continue using Shape. I believe it will streamline communications and records.

This a must in our business,  I couldn’t conduct business without the CRM, they have amazing support and training material.

Shape Software definitely fits my companies needs. On top of that, it is easy to install and has excellent support.

Shape Software is absolutely amazing. An important part of being a functional company is maintaining excellent communication and records.

Fast response, easy to use website, very easy to request a demo.

Shape is an amazing clear cut, efficient, streamlined software that allows you to customize the portal to.

I haven't used very many softwares before Shape Software, but it is definitely more intuitive than the other ones, which was my biggest grievance when I discovered it.

This is the best CRM a mortgage company can use. And competitively priced too.

I like the way they organize their graphs. They make it super easy to understand trends.

I highly recommend Shape to anyone looking for a cost-efficient, highly effective CRM software.

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client.

It is easy to approach despite the complexity of the software. From the use of the one to one chat to the creation of the chatbot the paths are almost guided.

The Messenger Communication Platform is really easy to use and has transformed our customer service offering.

Messenger Communication Platform, a good alternative to traditional messenger networks.

In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Very user friendly and quick to learn. Useful in completing all necessary day to day tasks.

I like that this software it’s easy to use, and up to date.

Il servizio clienti è sempre molto presente e ci ha aiutato a risolvere ogni dubbio.

Overall, still good experience considering the low cost of use.

There are no metrics related to agents but only to the whole team. If you want/need metrics agent base, you need to use the API.

The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT.

My overall experience with the software so far is good, I like how easy it is to use.

There is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours.

The best Messenger Platform that we ever used.

The processes are easy to understand and apply. The integration with WhatsApp is just perfect.

It combines different platforms in once, no need to have several of them we can just communicate with other partners easily and using the same software, it is very convenient.

I like the fact that the product is fast, quick, and easy to use. It also has features anyone can use however the little knowledge they have.

That sometimes suddenly stops working and you have to refresh the website many times in order to work in a smooth way.

Great platform but not simple to set up/use - lacks Telegram employees/customer service.

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

A good product for handling redundant situation.

At the moment I have no requests for future developments.

You can create multiple groups all at the same time. Have multiple conversations going.

The best feature for me is the access to almost all of the messaging apps.

US Dollar

Shape's cloud-based solution offers tools designed to manage online marketing and promotions, capture leads from online sources, organize sales pipelines, connect with customers and automate everyday tasks. Shape is suitable for businesses in industries such as legal, real estate, mortgage, insurance, education, hvac and construction.


Shape's collaboration tools facilitate project information sharing within and across departments and user roles. It includes a centralized repository to store prospects, accounts, contacts, documents, photos, billing and transactions and e-signature agreements in one place.


Shape’s customizable dashboard enables users to keep track of department-specific performance indicators and explore business-relevant trends. Additional features include call scripting, drip campaign automation, task scheduling, reporting and integration with Outlook and Gmail.


Shape is available on a per user per month subscription with no annual contracts and offers customer support via an online knowledge base, phone and email.



LongDescription

For Property Managers

Document Templates

Cataloging/Categorization

Escrow Management

Customer Surveys

Forecasting

Faculty/Staff Management

Status Tracking

Admissions Management

Internal Chat Integration

Payment Processing

Financial Aid Management

Application Management

Product Catalog

HUD Settlement Statements

Time Tracking

Fee Management

Lead Capture

Customizable Reports

Document Storage

Student Portal

Proposal Generation

Access Controls/Permissions

Activity Tracking

For Investors & Traders

Cafeteria Management

Progress Tracking

Digital Signature

Customer Service Analytics

Housing Management

Property Tax Management

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Financial Management

Cash Flow Analysis

Electronic Signature

Client Database

Calendar/Reminder System

Relationship Tracking

Invoice Management

Portfolio Management

Attendance Tracking

Strategic Planning

Third Party Loan Origination

Student Information/Records

Knowledge Management

Pipeline Management

Communication Management

Customer Database

Flyer Printing

Class Scheduling

Team Assignments

School District

Calendar Management

Closing Documents

Customizable Fields

Collaboration Tools

Lender Search

Commercial Property Management

Commercial Mortgages

Full Text Search

Call Center Management

Template Management

Loan Processing

Scheduling

Data Import/Export

Parent/Student Portal

Accounting

Customer Support

Special Education

Assessment Management

Email Templates

Self Service Portal

Contact Management

Facility Management

Audit Trail

Loan Servicing

XML/RSS

Scoring

Loan Origination

Lead Management

Email Marketing

Mobile Access

Online Payments

Property Database

Sales Reports

Library Management

Survey/Poll Management

Compliance Management

Electronic Applications

Performance Metrics

Curriculum Management

Routing

Territory Management

Amortization Schedule

Mac OS

Web browser (OS agnostic)

Windows 10

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Shape

In Person

Live Online

Webinars

Documentation

Euro

Sinch Engage (previously know MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service.

- Take full control of your customer conversations from one single inbox. 
- Send personalized and targeted notifications, news and promos directly to the lock screen of your users.
- Create dialog flows with smooth handover to your agents with our intuitive drag-and-drop chatbot builder
- Automate simple FAQs, but also advanced conversation flows to save your business time and resources.
 - Our cloud-based platform lets you get started immediately. No coding skills needed.

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Personalization

Interactive Content

Churn Management

On-Demand Communications

Multi-Channel Communication

Support Ticket Tracking

Real-Time Notifications

Workflow Management

Video Support

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Chat/Messaging

Inbox Management

Interaction Tracking

Alerts/Escalation

Reporting/Analytics

Contact Database

Widgets

Feedback Management

Appointment Management

Drag & Drop

Auto-Responders

Customer History

Third-Party Integrations

Live Chat

Virtual Assistant

We offer different packages for your needs. Sinch Engage is already available for a monthly subscription fee of €199. 

Shape vs Sinch Engage

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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