Lead Gen & CRM (formerly SharpSpring) vs Zoho CRM
Lead Gen & CRM (formerly SharpSpring) has 763 reviews and a rating of 4.56 / 5 stars vs Zoho CRM which has 6696 reviews and a rating of 4.31 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The ease of implementation and onboarding for new users is terrific and the clever way SharpSpring uses visual workflows to automate the system is genius.
- When I have a question or need advice on the best way to do something, their customer support team is always responsive and helpful.
Cons
- I rate the tool's usability as bad, lots of buttons that do the same thing, and lots of unstructured information on the screen.
- Calendar Schedule - So you only get one calendar schedule for sales, so for example if you have multiple links for scheduling time on your calendar you cannot customize more than 1. Very frustrating.
Pros
- Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.
- Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.
Cons
- The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.
- We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.
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