Smart Queue is a cloud-based virtual call center solution by Avoxi that allows users to set-up custom call routing based on the business requirements. The solution helps users measure agent’s performance, call wait time and call resolution. Key features include live call monitoring, call recording, quality assurance, international tool service and call forwarding.
Smart Queue offers pre-built report templates and dashboards to enable performance tracking through live and historical reports. The reports provide users with information on how the entire call center performed and how their agents performed individually. The report covers metrics like average speed of answer, amount of time for a call to be answered during a specific timeframe and an average combined time a caller waits in the queue before an agent is available.
Smart Queue is fit for travel companies specializing in airlines, hotels, resorts, booking sites and other travel-oriented businesses. Support is offered via email, phone and knowledge base.
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Bill from Mattress Superstore
Number of employees: 2-10 employees