Smart Queue is a cloud-based virtual call center solution by Avoxi that allows users to set-up custom call routing based on the business requirements. The solution helps users measure agent’s performance, call wait time and call resolution. Key features include live call monitoring, call recording, quality assurance, international tool service and call forwarding.

Smart Queue offers pre-built report templates and dashboards to enable performance tracking through live and historical reports. The reports provide users with information on how the entire call center performed and how their agents performed individually. The report covers metrics like average speed of answer, amount of time for a call to be answered during a specific timeframe and an average combined time a caller waits in the queue before an agent is available.

Smart Queue is fit for travel companies specializing in airlines, hotels, resorts, booking sites and other travel-oriented businesses. Support is offered via email, phone and knowledge base.

Agents on queue
Agents on queue
Agents on queue
Answered calls
Answered calls
Call detail
Call detail
IVR selection
IVR selection
Report details
Report details
Unanswered calls
Unanswered calls

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



1 Reviews of SMART QUEUE

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5.0 / 5 stars

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Bill from Mattress Superstore

Specialty:  Retail

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Smart Queue Great Product to use

Pros

The Service that this products supplies is unbeatable. I would highly recommend this product to any family or friends.


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