Smart Queue is a cloud-based virtual call center solution by Avoxi that allows users to set-up custom call routing based on the business requirements. The solution helps users measure agent’s performance, call wait time and call resolution. Key features include live call monitoring, call recording, quality assurance, international tool service and call forwarding.

Smart Queue offers pre-built report templates and dashboards to enable performance tracking through live and historical reports. The reports provide users with information on how the entire call center performed and how their agents performed individually. The report covers metrics like average speed of answer, amount of time for a call to be answered during a specific timeframe and an average combined time a caller waits in the queue before an agent is available.

Smart Queue is fit for travel companies specializing in airlines, hotels, resorts, booking sites and other travel-oriented businesses. Support is offered via email, phone and knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

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  • Bill from Mattress Superstore

    Specialty: Retail

    Number of employees: 2-10 employees

    June 2017

    Smart Queue Great Product to use

    Value for Money

    The Service that this products supplies is unbeatable. I would highly recommend this product to any family or friends.

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